Troubleshooting General Printing Problems
Tray Selection
∙Printer selects media from the wrong tray.
∙Make sure the tray selection in the software application is set correctly.
∙Remove any media in Tray 1 to make Tray 2 the priority tray.
Print Speed
∙Slow print speed is caused by the software application and complexity of the print job.
∙For faster printing, reduce the complexity of the page or install more memory.
Blank, Distorted, or Incomplete Printing
∙Pages print but are totally blank.
∙The sealing tape may still be in the toner cartridge. See page
∙Pages print but are garbled, images overprint on a page, or only a portion of the page prints.
∙A PostScript job was sent to the printer while the printer was set to receive a PCL job.
∙Make sure the software application is using the correct printer driver.
∙The data file sent to the printer may be corrupt. Try printing a self test to see if it prints correctly (see page
∙Replace the printer cable with a cable you know works to see whether or not the cable is bad.
5 Problem Solving
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