Font Problems
∙The print job has incorrect fonts or formatting.
∙Make sure the software application is using the correct printer driver.
∙The font is not in the printer and must be downloaded by the software application.
∙To verify the availability of a font, print a font list (see page
∙The software application may be substituting a font for one that is not available. See your software application manual for information on font selection.
∙Make sure the desired personality (such as PostScript) is installed in the printer. Print a self test (see page
Network Issues
∙You are experiencing shared printer problems.
∙To verify if a printer works with a computer, connect one computer directly to the printer at a time. Print a document from an application that has printed correctly in the past.
∙Contact your network administrator for assistance.
5-16 Problem Solving
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