Font Problems

∙The print job has incorrect fonts or formatting.

∙Make sure the software application is using the correct printer driver.

∙The font is not in the printer and must be downloaded by the software application.

∙To verify the availability of a font, print a font list (see page 2-9).

∙The software application may be substituting a font for one that is not available. See your software application manual for information on font selection.

∙Make sure the desired personality (such as PostScript) is installed in the printer. Print a self test (see page 2-9) and check the “Installed Personalities and Option” (see item C on page 2-10).

Network Issues

∙You are experiencing shared printer problems.

∙To verify if a printer works with a computer, connect one computer directly to the printer at a time. Print a document from an application that has printed correctly in the past.

∙Contact your network administrator for assistance.

5-16 Problem Solving

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