HP D3K72UT D3K72UT#ABA Solving Keyboard and Mouse Problems, Table D-9Solving Keyboard Problems

Solving Keyboard and Mouse Problems

If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table.

Table D-9Solving Keyboard Problems

Keyboard commands and typing are not recognized by the computer.

Cause	Solution
Keyboard connector is not properly connected.	1. On the Desktop, click Start, click the arrow on the lower
	right corner of the Start menu, then select Shut Down.
	2. After the shutdown is complete, reconnect the keyboard
	to the back of the computer and restart the computer.
Program in use has stopped responding to commands.	Shut down your computer using the mouse and then restart
	the computer.
Keyboard needs repairs.	See the Worldwide Limited Warranty for terms and
	conditions.
Computer is in standby mode.	Press the power button to resume from standby mode.
	CAUTION: When attempting to resume from standby
	mode, do not hold down the power button for more than four
	seconds. Otherwise, the computer will shut down and you
	will lose any unsaved data.
Cursor will not move using the arrow keys on the keypad.
Cause	Solution

The Num Lock key may be on.

Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Setup.

Table D-10Solving Mouse Problems

Mouse does not respond to movement or is too slow.

Cause	Solution
Mouse connector is not properly plugged into the back of the	Shut down the computer using the keyboard.
computer.	1.	Press the Ctrl and Esc keys at the same time (or press
		the Windows logo key) to display the Start menu.
	2.	Use the arrow keys to select Shut Down and then
		press the Enter key.
	3.	After the shutdown is complete, plug the mouse
		connector into the back of the computer (or the
		keyboard) and restart.
Program in use has stopped responding to commands.	Shut down the computer using the keyboard then restart the
	computer.

162 Appendix D Troubleshooting Without Diagnostics