HP D3K72UT D3K72UT#ABA manual Table D-19Solving Software Problems

Solving Software Problems

Most software problems occur as a result of the following:

●The application was not installed or configured correctly.

●There is insufficient memory available to run the application.

●There is a conflict between applications.

●Be sure that all the needed device drivers have been installed.

●If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.

If you encounter software problems, see the applicable solutions listed in the following table.

Table D-19Solving Software Problems

Computer will not continue and no HP logo screen has appeared.

Cause	Solution
POST error has occurred.	Observe the beeps and LED lights on the front of the
	computer. See Appendix A, POST Error Messages
	on page 128 to determine possible causes.
	See the Restore Kit or the Worldwide Limited Warranty for
	terms and conditions.

Computer will not continue after HP logo screen has appeared.

Cause	Solution
System files may be damaged.	Use recovery diskette to scan hard drive for errors.

“Illegal Operation has Occurred” error message is displayed.

Cause	Solution
Software being used is not Microsoft-certified for your	Verify that the software is certified by Microsoft for your
version of Windows.	version of Windows (see program packaging for this
	information).
Configuration files are corrupt.	If possible, save all data, close all programs, and restart the
	computer.

176 Appendix D Troubleshooting Without Diagnostics