Table D-4Solving Hard Drive Problems (continued)

Drive not found (identified).

Cause

Solution

 

 

The system may not have automatically recognized a newly

See reconfiguration directions in the Solving Hardware

installed device.

Installation Problems on page 164 section. If the system still

 

does not recognize the new device, check to see if the

 

device is listed within Computer Setup. If it is listed, the

 

probable cause is a driver problem. If it is not listed, the

 

probable cause is a hardware problem.

 

If this is a newly installed drive, run the Computer Setup

 

utility and try adding a POST delay under Advanced >

 

Power-On.

 

 

The device is attached to a SATA port that has been hidden

Run the Computer Setup utility and ensure Device Available

in Computer Setup.

is selected for the device's SATA port in Security > Device

 

Security.

 

 

Drive responds slowly immediately after power-up.

Run Computer Setup and increase the POST Delay in

 

Advanced > Power-On Options.

 

 

 

Nonsystem disk/NTLDR missing message.

 

 

 

 

Cause

Solution

 

 

The system is trying to start from a diskette that is not

Remove the diskette from the diskette drive.

bootable.

 

 

 

 

The system is trying to start from the hard drive but the hard

1. Insert a bootable diskette into the diskette drive and

drive may have been damaged.

 

restart the computer.

 

2.

Check the hard drive format using fdisk: If NTFS

 

 

formatting, use a third party reader to evaluate the

 

 

drive. If FAT32 formatting, the hard drive cannot be

 

 

accessed.

 

 

System files missing or not properly installed.

1. Insert a bootable diskette into the diskette drive and

 

 

restart the computer.

 

2.

Check the hard drive format using Fdisk: If NFTFS

 

 

formatting, use a third party reader to evaluate the

 

 

drive. If FAT32 formatting, the hard drive cannot be

 

 

accessed.

 

3.

Install system files for the appropriate operating system.

 

 

Hard drive boot has been disabled in Computer Setup.

Run the Computer Setup utility and enable the hard drive

 

entry in the Storage > Boot Order list.

 

 

Bootable hard drive is not attached as first in a multi-hard

If attempting to boot from a hard drive, ensure it is attached

drive configuration.

to the system board dark blue SATA connector.

 

 

Bootable hard drive's controller is not listed first in the Boot

Run the Computer Setup utility and select Storage > Boot

Order.

Order and ensure the bootable hard drive's controller is

 

listed immediately under the Hard Drive entry.

 

 

 

Solving Hard Drive Problems 151

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HP D3K72UT D3K72UT#ABA manual Advanced Power-On Options, Nonsystem disk/NTLDR missing message Cause Solution