119 | HP D3K72UT D3K72UT#ABA specs

Fan Sink	109
Processor	111
Power Supply	113
System Board	115
Battery	117
Appendix A Connector Pin Assignments	119
Ethernet BNC	119
USB	119
Microphone	119
Headphone	120
Line-in Audio	120
Line-out Audio	120
4-Pin Power (for CPU)	120
Monitor	121
Serial Interface, Powered and Non-Powered	121
DVI Connector	122
24-Pin Power	123
PCI Express	124
PCI Express	125
Appendix B Power Cord Set Requirements	126
General Requirements	126
Japanese Power Cord Requirements	126
Country-Specific Requirements	127
Appendix C POST Error Messages	128
POST Numeric Codes and Text Messages	129
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes	137
Appendix D Troubleshooting Without Diagnostics	141
Safety and Comfort	141
Before You Call for Technical Support	141
Helpful Hints	142
Solving General Problems	144
Solving Power Problems	147
Solving Diskette Problems	148
Solving Hard Drive Problems	150
Solving Media Card Reader Problems	153
Solving Display Problems	154

viii

Image 8

HP D3K72UT D3K72UT#ABA manual 119

Contents

Maintenance & Service Guide Maintenance & Service Guide About This Book Iv About This Book Table of contents Serial ATA Sata Drive Guidelines and Features 102 119 186 Page Product Features Feature Overview Model Microtower Components 1Microtower Components Small Form Factor Components 2Small Form Factor Components Downloading Microsoft Windows Updates Installing and Customizing the SoftwareInstalling the Operating System Protecting the Software Installing or Upgrading Device Drivers Windows systemsAccessing Disk Image ISO Files Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities 1Computer Setup F10 Utility Computer Setup-File 2Computer Setup-File Computer Setup-Storage 3Computer Setup-StorageOption Description Device Configuration Storage Options Sata Emulation DPS Self-Test Boot OrderShortcut to Temporarily Override Boot Order Computer Setup-Security 4Computer Setup-Security Slot Security Network BootUSB Security System IDs System Security Computer Setup-Power 5Computer Setup-PowerOption Description Hardware Power Management Computer Setup-Advanced 6Computer Setup-Advanced for advanced users Recovering the Configuration Settings Computer Major Components Illustrated parts catalogMicrotower Chassis Spare Parts Front bezel Description Spare part number Access panelPower supply, 300W Description Spare part number Cables Front I/O and USB assembly Misc PartsChassis fan HP Business Digital Headset Drives Misc BoardsDescription Spare part number Hard drive Optical drive Sequential Part Number Listing Spare part Description Number 667727-001 Fan sink for use in models with Intel processors Use only in HP Pro 3505 models Power supply Small Form Factor SFF Chassis Spare PartsIntel Core i7 processor Intel Core i5 processors Intel Core i3 processors Intel Pentium Dual-Core processors Cables Misc Parts 16X Sata DVD±RW drive 581600-001 DVD-ROM drive 581599-001 Illustrated parts catalog Small Form Factor SFF Chassis Spare Parts Serial ATA Sata Drive Guidelines and Features Serial ATA Hard Drive CharacteristicsSata Hard Drives Sata Hard Drive Cables Smart ATA Drives Hard Drive Capacities Routine Care and Disassembly Preparation Electrostatic Discharge InformationGenerating Static Relative Humidity Event 55% 40% 10% Preventing Electrostatic Damage to Equipment Personal Grounding Methods and EquipmentStatic Shielding Protection Levels Method Voltage Grounding the Work Area Recommended Materials and Equipment General Cleaning Safety Precautions Cleaning the Computer CaseOperating Guidelines Routine Care Cleaning the Keyboard Cleaning the Monitor Service Considerations Cleaning the MousePower Supply Fan Tools and Software Requirements Hard Drives Cables and ConnectorsLithium Coin Cell Battery Preparation for Disassembly Removal and Replacement Procedures Microtower ChassisServiceability Features Access Panel Description Spare part number Access panel 674373-001 Front Bezel Memory DDR3-SDRAM DIMMs Description Socket Color Insertion Order Populating Dimm Sockets1DIMM Sockets Removing Memory Modules Page Slot Type Number of Slots Expansion Cards2Expansion Slots 3Expansion Slots 6Expansion Slot Locations HP Pro 4Expansion Slots 8Removing an Expansion Slot Cover Expansion Cards Page Page Cable Management Connector Name Connector Color Description Cable Connections Drives Drive locations Installing Additional Drives System Board Connector System Board Label Color 6System Board Drive Connections 14System Board Drive Connections HP Pro 3405 shown 7System Board Drive Connections Model 15System Board Drive Connections HP Pro 3505 shown 8System Board Drive Connections Model Removing an Optical Drive Page Front I/O and USB Panel Housing Assembly 9Front I/O connectorsPage Power Switch/LED Assembly Remove the optical drive Removing an Optical Drive onPage System Fan Page Fan Sink Assembly Intel Celeron processors ProcessorDescription Spare part number Intel Core i7 processors Remove the fan sink Fan Sink Assembly on Page Page Power Supply System Board Battery Page Preparation for Disassembly Description Spare part number Access panel 656832-001 Page Description Spare part number Front bezel 656835-001 GB, PC3-10600 585157-001 635803-001 635802-001 1DIMM Socket Locations Description Socket Color Removing DIMMs Page Page Expansion Card Description Spare part number Graphics cards 2Expansion Slots Page Page Cable Management Sysfan Drive Positions 3Drive Positions Removing Drives Page Removing the Hard Drive Page Page Page Power Switch Page Front USB Assembly 28Removing the front USB assembly screw Front USB Assembly Page Fan Assembly Description Spare part number Fan 656834-001Page Fan Sink Description Spare part number Fan sink 657402-001Page 2600S 2.7 GHz, 8-MB L3 cache, 65W 638419-001 Page Power supply, 220W 656722-001 Power supply, 270W 665224-001 Page System Board Page Battery Page Connector Pin Assignments Connector and Icon Pin SignalConnector and Icon 1/8 miniphone Pin Signal Ethernet BNC Pin Power for CPU HeadphoneLine-in Audio Line-out Audio Serial Interface, Powered and Non-Powered Monitor DVI Connector Signal Pin Pin PowerConnector Pin Signal X1, x4, x8, and x16 PCI Express Connector Pin a Signal PCI Express X1, x4, x8, and x16 PCI Express Connector Pin B Signal GND PRSNT2# Rsvd General Requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country-Specific Requirements Country Accrediting Agency Post Error Messages Post Numeric Codes and Text Messages Table C-1Numeric Codes and Text Messages Appendix C Post Error Messages Verify monitor is attached and turned Replace diskette drive Test under Storage DPS Self-test Options Sata Emulation to IDE,Select File Save Changes and Exit Security Drivelock Security. For each Appendix C Post Error Messages Bios Occurred prior to the ME firmware update Table C-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Desktop Management Guide for more Appendix C Post Error Messages Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical Support Helpful Hints Refer to Helpful Hints on page 142 in this guidePage Computer date and time display is incorrect Cause Solution Solving General ProblemsTable D-1Solving General Problems There is no sound or sound volume is too low Cause Solution Poor performance is experienced Cause Solution Cause Solution Power supply shuts down intermittently Cause Solution Solving Power ProblemsTable D-2Solving Power Problems Solving Diskette Problems Table D-3Solving Diskette Problems Cannot format diskette Cause Solution Problem has occurred with a disk transaction Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause Solution Solving Hard Drive Problems Table D-4Solving Hard Drive Problems Nonsystem disk/NTLDR missing message Cause Solution Power-OnAdvanced Power-On Options Computer will not boot from hard drive Cause Solution Computer seems to be locked up Cause Solution Can not write to the media card Cause Solving Media Card Reader ProblemsTable D-5Solving Media Card Reader Problems Blank screen no video Cause Solution Solving Display ProblemsTable D-6Solving Display Problems Personalization, select Adjust screen resolution Select ImageControl/ Horizontal Position or Vertical Dim characters Cause SolutionImage is not centered Cause Solution Clicking noise coming from inside a CRT monitor Cause No Connection, Check Signal Cable displays on screen CauseOut of Range displays on screen Cause Certain typed symbols do not appear correct Cause Solution Symbol. Click Start All Programs Accessories Solving Audio Problems Table D-7Solving Audio Problems Line-in jack is not functioning properly Cause Sound from headphones is not clear or muffled CauseThere is no sound or sound volume is too low Cause Solving Printer Problems Table D-8Solving Printer Problems Table D-10Solving Mouse Problems Solving Keyboard and Mouse ProblemsTable D-9Solving Keyboard Problems Solving Keyboard and Mouse Problems Solving Hardware Installation Problems Table D-11Solving Hardware Installation ProblemsComputer will not start Cause Solution Security USB Security Solving Hardware Installation Problems Solving Network Problems Table D-12Solving Network Problems Solving Network Problems Diagnostics reports a failure Cause Solution Solving Memory Problems New network card will not boot Cause Solution Table D-13Solving Memory Problems Out of memory error Cause SolutionMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause Solution Solving Processor Problems Solving CD-ROM and DVD ProblemsTable D-14Solving Processor Problems Table D-15Solving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Solving USB Flash Drive ProblemsTable D-16Solving USB Flash Drive Problems Solving Front Panel Component Problems Table D-17Solving Front Panel Component ProblemsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause Solution Solving Internet Access Problems Table D-18Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Click Network and Internet Double-clickAgere Systems PCI-SV92PP Soft Modem Cannot automatically launch Internet programs CauseInternet takes too long to download Web sites Cause Solving Software Problems Table D-19Solving Software Problems Contacting Customer Support Password Security and Resetting Cmos Resetting the Password Jumper Clearing and Resetting the CmosPage Backing Up Your Information Backup and RecoveryWindows 7 Backup and Recovery Select Start All Programs Maintenance Backup and Restore Performing a Recovery Using the Windows Recovery Tools Using F11 Select Repair your computer Specifications Table G-1Specifications SFF Specifications Table G-2Specifications Symbols/Numerics IndexPage Sata