Magma EB7R-x8, EBU, EB7-x8 user manual Troubleshooting, Locatethe Problem

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Chapter 7 Troubleshooting

Locatethe Problem

If you are having trouble with the Magma expansion system, verify that all cards are seated properly and all cables are connected properly. Be sure you followed the instructions in earlier sections of this User Guide. Always remember to power On and Off correctly when rechecking and testing your installation. If you are still having problems, try these simple troubleshooting steps.

ƒMy Computer Can’t Find the PCIe Expansion System

ƒWhen Nothing Works

ƒMy PCIe Card Doesn’t Work

The Magma PCIe Expansion System is correctly displayed as a “PCI standard PCI-to-PCI bridge” (Windows Device Manager) and as a “pci-bridge”(MAC Apple System Profiler). When connected and functioning correctly, this Expansion System will be displayed as follows:

Windows

MAC

If this is not what you see when you verify your installation, the following troubleshooting steps may help you locate and resolve your installation issues without having to call Technical Support.

My Computer Can’t Find the PCIe Expansion System

If the expansion system is not visible in your Windows Device Manager or your Apple System Profiler at all, you will need to turn off your computer (first) and then the Magma expansion chassis (second) and test all cords and cables to ensure you have everything connected correctly. If everything seems to be connected correctly, and you are sure you have applied power correctly (power up the expansion chassis first and then the computer), then try the following troubleshooting steps:

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