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Xerox WorkCentre PE16 manual Troubleshooting

Models: WorkCentre PE16

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8TROUBLESHOOTING

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:

•Clearing Document Jams

•Clearing Paper Jams

•Clearing LCD Error Messages

•Solving Problems

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Xerox WorkCentre PE16 manual Troubleshooting

Contents

WorkCentre PE16 About the User’s Guides Your machine comes with the three user’s guidesContents Setting the Paper Type and Size for Making Copies fromPrinting Printing Multiple Pages on One Sheet of PaperMaintenance Tips for Avoiding Paper Jams When PrintingChapter a Specifications Important Precautions and Safety Information ViiLaser Safety Statement Ozone Safety Power SaverRecycling Radio Frequency Emissions Canadian Radio Interference RegulationsFax Branding FCC Information to the UserRinger Equivalence Number You should also know that Declaration of Conformity European Countries Approvals and CertificationsEC Certification Replacing the Fitted Plug for UK Only Page Differences Between British and American English British English American EnglishGetting Started Unpacking Tape Clearance Space Understanding the Component Location Front ViewPaper Output Extension Paper Tray Bypass Tray Document CoverPower Switch Parallel AC Power CordConnector Rear ViewControl Panel Functions Getting Started Installing the Toner Cartridge Close the front cover Loading Paper Insert the paper stack into the paper tray Changing the Paper Size in the Paper Tray Making Connections To the parallel port on your computer Turning the Machine On Setting Language Setting CountryChanging the Display Language Country Setting the Paper Type and Size Using the Save Modes Toner Save ModePower Save Mode CCD Power Save Mode Installing Software Printer Driver Features Printer Driver FeatureToner Save Print quality option Poster printing Fit to page printing Scale printing Watermark OverlaySystem Requirements Supported Operating SystemMinimal Requirements RecommendedInstalling Software Installing Software Installing Software Paper Handling Selecting Print Materials Size, Input Sources and CapacitiesSize mm/in Input Source/Capacity Paper Tray Guidelines for Paper and Special Materials Selecting an Output Location Printing to the Front Output Tray Face down Printing to the Rear Output Slot Face upLoading Paper in the Paper Tray To use the rear output slotPaper full Using the Bypass Tray Paper Handling Setting the Paper Type and Size for the Bypass Tray Copying Loading Paper for Copying Making Copies on the Document GlassCopying Making Copies from the Automatic Document Feeder Copying Setting Copy Options ContrastImage Reduced/Enlarged Copy To select from the predefined copy sizesTo fine-tune the size of copies Press Reduce/EnlargeUsing Special Copy Features Number of CopiesPress No. of Copies Enlarge button while the Auto Fit copying is enabled Auto Fit CopyingClone Copying Press Start Copy/Fax to begin copyingCollation Copying Press Start Copy or Start Copy/Fax to begin copyingSide Copying Press Start Copy/Fax againUp or 4-up Copying Poster CopyingChanging the Default Settings Setting the Time Out Option Printing Printing a Document Layout tab first displays Select the Xerox WorkCentre PE16 printer Cancelling a Print Job From the Document menu, select Cancel PrintingTo stop a print job from the control panel To stop a print job from the Printers folderUsing a Favorite Setting Using HelpSetting Paper Properties Property DescriptionSize Printing Multiple Pages on One Sheet of Paper SourceType Down, Then Printing a Reduced or Enlarged Document You can scale your print job on aFitting Your Document to a Selected Paper Size Printing Posters Using Watermarks Using an Existing WatermarkClick Ok and start printing Creating a Watermark Click Update to save the changes Click Ok Editing a WatermarkDeleting a Watermark Using Overlays What is an Overlay?Creating a New Page Overlay Edit Overlays window, click Create Overlay Using a Page Overlay Deleting a Page Overlay Click Delete OverlayClick OK until you exit the Print window Setting Graphic Properties ResolutionChoosing from 600 dpi Normal or Toner SaveAdvanced Advanced Options buttonOptions DarknessSetting Up the Locally Shared Printer Setting Up the Host ComputerDownload as Bit Image When this Windows 9x/MeSetting Up the Client Computer Windows NT 4.0/2000/XPSelect Local Port and click New Port Twain Scanner Program Scanning Procedure ScanningTwain Scanner Program Scanning Procedure Load the OriginalsAutomatic Document Feeder ADF Run the Scan Application Program Document GlassMaintenance Clearing the Memory Repeat steps 2 and 3 to clear another itemCleaning Your Machine Cleaning the OutsideCleaning the Inside Problems occurMaintenance Cleaning the Scan Unit Maintaining the Toner Cartridge Toner cartridge storageSaving toner Expected Cartridge LifeRedistributing Toner Replacing the Toner Cartridge Maintenance Setting the Notify Toner Option Cleaning the DrumConsumables and Replacement Parts Items Yield AverageMemo Troubleshooting Clearing Document Jams Input MisfeedExit Misfeed Roller MisfeedClearing Paper Jams Paper Feed AreaMessage Location of Jam Go to Paper feed area Below Bypass trayPaper Exit Area Troubleshooting Fuser Area or Around the Toner Cartridge Bypass Tray Select 90 degrees Click Tips for Avoiding Paper Jams Clearing LCD Error Messages Display Meaning Suggested solutionsProblem with the phone Install the toner cartridge. SeeInstalled Speed dial location Cancel operation, butMemory has not been Power failure Saved Paper has jammed Clear the jam. SeeTray Feeding from the BypassSolving Problems Paper Feeding ProblemsCondition Suggested solutions Printing Problems Condition Possible cause Suggested solutionsComplex Adjusting the print quality settings If you are usingDesired spool setting Paper size settings doSetting Print the document with selecting Follow these steps When you are Users may experienceMachine Printer cable is Prints, but Loose or defectivePrinting Quality Problems Light or fadedPrint Toner specsVertical repetitive DefectsCondition Background Scatter Misformed characters SkewCurl or wave Wrinkles or Black pagesFax Problems If horizontally aligned black streaks or smears appearCurl Rotating the paper 180 in the input trayIncoming fax has Noisy phone line can cause line errors Restore the documentMemory do not dial Correctly User’s GuideCopying Problems Scanning Problems Mode you want There may be a copying or printing jobScreen Try the job againSpecifications General Specifications Post card, Envelopes 60 ~ 120 g/m2, 16 ~ 32 lbAverage 350 W Warm-up 50 dBScanner and Copier Specifications WeightPackage Weight Paper 2.7 Kg Plastic 0.7 Kg Net 13 Kg including consumablesPrinter Specifications Facsimile Specifications Paper Specifications Paper Dimensions Weight CapacityOverview Supported Sizes of PaperGuidelines for Using Paper Symptom Problem with Paper SolutionPaper Specifications Category SpecificationsPaper Output Capacity Output Location CapacityPrinter and Paper Storage Environment Index Page Redistribute 7.7 replace Toner save mode, use Connect 1.15 mode, change Watermarks, use Zoom rate, copyFAX User’s Guide General FAX Functions Speaker, Ringer, Key SoundChanging Setting Options Advanced Fax Setting Options Ii ContentsFollowing topics are included Control Panel Functions V E Setting the Machine ID Entering Characters Using the Number Keypad FinallyTo enter additional letters, repeat Step Keypad Letters and Numbers Changing Numbers or NamesInserting a Pause Key Assigned numbers, letters or charactersSetting the Date and Time ~ 23 24-hour modeSetting Sounds Changing the Clock ModeSpeaker, Ringer, Key Sound Alarm Sound Speaker VolumePress On Hook Dial. a dial tone sounds from the speaker Setting the Dial Mode Using the Toll Save ModeGetting Started Setting up the Fax System Changing the Fax Setup optionsAvailable Fax Setup Options Option DescriptionPrinted documents ConfirmActual size on two or more pages Not occur. If the Auto Reduction feature is Two sheets of paper at the actual sizeDiscard Size General FAX Functions Sending a Fax Receiving a FaxTo fax a document using the Automatic Document Feeder ADF Sending a FaxPreparing Documents for Faxing Loading an Original DocumentTo fax a document from the document glass Adjusting the Document Resolution Press ResolutionMode Recommended for Is enabled only if the remote machine Sending a Fax AutomaticallyLoad the documents face up into the ADF Press Start Copy/FaxSending a Fax Manually Confirming TransmissionReceiving a Fax Automatic RediallingAbout Receiving Modes Loading Paper for Receiving FaxesReceiving Automatically in the Fax Mode Receiving Manually in the Tel ModeYour machine is preset to the fax mode at the factory Receiving Faxes in the MemoryGeneral FAX Functions General FAX Functions Automatic Dialling Speed Dialling Storing a Number for Speed DiallingPress Phonebook on the control panel Sending a Fax using a Speed Number Feed the documents face up into the ADF. OrSetting Group Dial Group DiallingEditing Group Dial Numbers Automatic Dialling Searching for a Number Memory Searching Sequentially through the MemorySearching with a Particular First Letter Press PhonebookPrinting a Phonebook List Other Ways to FAX Redialling Sending Broadcasting FaxesTo redial the number you last called Press Redial/PauseSending a Delayed Fax Will not be present Load the documents face up into the ADFOther Ways to FAX Sending a Priority Fax Other Ways to FAX Adding Documents To a Scheduled Fax Cancelling a Scheduled Fax Additional Features Using the Secure Receiving Mode Printing Reports Phonebook ListSent Fax Report Received Fax ReportPower Failure Report Scheduled Job InformationMessage Confirmation Junk Fax Number ListUsing Advanced Fax Settings Changing Setting OptionsAdvanced Fax Setting Options Using the ControlCentre Settings Tab Click the Settings tab to configure fax system settingsAdvanced Tab Phonebook TabFirmware Update Tab Information TabDate and time, set 1.7 delayed fax 4.3 document Load Toll save mode Volume, adjust ringer