Xerox WorkCentre PE16 manual Scanning Problems

Condition	Suggested solutions
	• Your originals may contain pictures, solids or heavy
	lines. For example, your originals may be forms,
Fewer copies from the toner	newsletters, books or other documents that use more
cartridge than expected prints	toner.
out.	• The machine may be turned frequently on and off.
	• The document cover may be left open while copies are
	being made.

Scanning Problems

Condition	Suggested solutions
The scanner does not work.	• Make sure that you place the document to be
	scanned face down on the document glass, or
	face up in the Automatic Document Feeder.
	• There may not be enough available memory to
	hold the document you want to scan. Try the
	Prescan function to see if that works. Try
	lowering the scan resolution rate.
	• Check that the USB or parallel cable is
	connected properly.
	• Make sure that the USB or parallel cable is not
	defective. Switch the cable with a known good
	cable. If necessary, replace the cable.
	• If you are using a parallel cable, ensure that it
	is compliant with the IEEE 1284 standard.
	• Check that the scanner is configured correctly.
	Check scan setting in the application you want
	to use to make certain that the scanner job is
	being sent to the correct port, for example,
	LPT1.
The unit scans very slowly.	• Check if the machine is printing received data.
	Scan the document after the current job is
	completed.
	• Graphics are scanned more slowly than text.
	• Communication speed becomes slow in scan
	mode because of the large amount of memory
	required to analyse and reproduce the scanned	8
	image. Set your computer to the ECP printer
	mode through BIOS setting. It will help to
	increase the speed. For details about how to
	set BIOS, refer to your computer user’s guide.

TROUBLESHOOTING 8.25