Manuals / Xerox / Computer Equipment / All in One Printer

Xerox WorkCentre PE16 Solving Problems, Paper Feeding Problems, Condition Suggested solutions

Models: WorkCentre PE16

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Solving Problems

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service.

Paper Feeding Problems

Condition	Suggested solutions

Paper is jammed during	Clear the paper jam. See page 8.4.
printing.

Paper sticks together.	• Ensure that there is not too much paper in the paper tray.
	The paper tray can hold up to 250 sheets of paper,
	depending on the thickness of your paper.
	• Make sure that you are using the correct type of paper. See
	“Paper Specifications” on page A.6.
	• Remove paper from the paper tray and flex or fan the paper.
	• Humid conditions may cause some paper to stick together.

Multiple sheets of paper	• Different types of paper may be stacked in the paper tray.
do not feed.	Load the paper of only one type, size and weight.
	• If multiple sheets have caused a paper jam, clear the paper
	jam. See page 8.4.

Paper does not feed into	• Remove any obstructions inside the machine.
the machine.	• Paper has not been loaded correctly. Remove paper from the
	tray and reload it correctly.
	• There is too much paper in the paper tray. Remove excess
	paper from the tray.
	• The paper is too thick. Use only paper that meets the
	specifications required by the machine. See “Paper
	Specifications” on page A.6.

The paper keeps	• There is too much paper in the paper tray. Remove excess
jamming.	paper from the tray. If you are printing on special materials,
	use the Bypass tray.
	• An incorrect type of paper is being used. Use only paper that
	meets the specifications required by the machine. See
	“Paper Specifications” on page A.6.
	• There may be debris inside the machine. Open the front
	cover and remove the debris.

Transparencies stick	Use only the transparencies specifically designed for a laser
together in the paper	printer. Remove each transparency as it exits from the
exit.	machine.

Envelopes skew or fail to	Ensure that the paper guides are against both sides of the
feed correctly.	envelopes.

8.14 TROUBLESHOOTING

Image 121

Xerox WorkCentre PE16 manual Solving Problems, Paper Feeding Problems, Condition Suggested solutions

Contents

WorkCentre PE16 Your machine comes with the three user’s guides About the User’s GuidesContents Making Copies from Setting the Paper Type and Size forPrinting Multiple Pages on One Sheet of Paper PrintingTips for Avoiding Paper Jams When Printing MaintenanceChapter a Specifications Vii Important Precautions and Safety InformationLaser Safety Statement Power Saver Ozone SafetyRecycling Canadian Radio Interference Regulations Radio Frequency EmissionsFax Branding FCC Information to the UserRinger Equivalence Number You should also know that Approvals and Certifications Declaration of Conformity European CountriesEC Certification Replacing the Fitted Plug for UK Only Page British English American English Differences Between British and American EnglishGetting Started Unpacking Tape Clearance Space Front View Understanding the Component LocationPaper Output Extension Paper Tray Bypass Tray Document CoverAC Power Cord Power Switch ParallelConnector Rear ViewControl Panel Functions Getting Started Installing the Toner Cartridge Close the front cover Loading Paper Insert the paper stack into the paper tray Changing the Paper Size in the Paper Tray Making Connections To the parallel port on your computer Turning the Machine On Setting Country Setting LanguageChanging the Display Language Country Setting the Paper Type and Size Toner Save Mode Using the Save ModesPower Save Mode CCD Power Save Mode Installing Software Printer Driver Feature Printer Driver FeaturesToner Save Print quality option Poster printing Fit to page printing Scale printing Watermark OverlaySupported Operating System System RequirementsMinimal Requirements RecommendedInstalling Software Installing Software Installing Software Paper Handling Size, Input Sources and Capacities Selecting Print MaterialsSize mm/in Input Source/Capacity Paper Tray Guidelines for Paper and Special Materials Selecting an Output Location Printing to the Rear Output Slot Face up Printing to the Front Output Tray Face downTo use the rear output slot Loading Paper in the Paper TrayPaper full Using the Bypass Tray Paper Handling Setting the Paper Type and Size for the Bypass Tray Copying Making Copies on the Document Glass Loading Paper for CopyingCopying Making Copies from the Automatic Document Feeder Copying Contrast Setting Copy OptionsImage To select from the predefined copy sizes Reduced/Enlarged CopyTo fine-tune the size of copies Press Reduce/EnlargeNumber of Copies Using Special Copy FeaturesPress No. of Copies Auto Fit Copying Enlarge button while the Auto Fit copying is enabledClone Copying Press Start Copy/Fax to begin copyingPress Start Copy or Start Copy/Fax to begin copying Collation CopyingPress Start Copy/Fax again Side CopyingPoster Copying Up or 4-up CopyingChanging the Default Settings Setting the Time Out Option Printing Printing a Document Layout tab first displays Select the Xerox WorkCentre PE16 printer From the Document menu, select Cancel Printing Cancelling a Print JobTo stop a print job from the control panel To stop a print job from the Printers folderUsing Help Using a Favorite SettingProperty Description Setting Paper PropertiesSize Source Printing Multiple Pages on One Sheet of PaperType Down, Then You can scale your print job on a Printing a Reduced or Enlarged DocumentFitting Your Document to a Selected Paper Size Printing Posters Using an Existing Watermark Using WatermarksClick Ok and start printing Creating a Watermark Editing a Watermark Click Update to save the changes Click OkDeleting a Watermark What is an Overlay? Using OverlaysCreating a New Page Overlay Edit Overlays window, click Create Overlay Using a Page Overlay Click Delete Overlay Deleting a Page OverlayClick OK until you exit the Print window Resolution Setting Graphic PropertiesChoosing from 600 dpi Normal or Toner SaveAdvanced Options button AdvancedOptions DarknessSetting Up the Host Computer Setting Up the Locally Shared PrinterDownload as Bit Image When this Windows 9x/MeWindows NT 4.0/2000/XP Setting Up the Client ComputerSelect Local Port and click New Port Scanning Twain Scanner Program Scanning ProcedureTwain Scanner Program Load the Originals Scanning ProcedureAutomatic Document Feeder ADF Document Glass Run the Scan Application ProgramMaintenance Repeat steps 2 and 3 to clear another item Clearing the MemoryCleaning the Outside Cleaning Your MachineCleaning the Inside Problems occurMaintenance Cleaning the Scan Unit Toner cartridge storage Maintaining the Toner CartridgeSaving toner Expected Cartridge LifeRedistributing Toner Replacing the Toner Cartridge Maintenance Cleaning the Drum Setting the Notify Toner OptionItems Yield Average Consumables and Replacement PartsMemo Troubleshooting Input Misfeed Clearing Document JamsRoller Misfeed Exit MisfeedPaper Feed Area Clearing Paper JamsMessage Location of Jam Go to Paper feed area Below Bypass trayPaper Exit Area Troubleshooting Fuser Area or Around the Toner Cartridge Bypass Tray Select 90 degrees Click Tips for Avoiding Paper Jams Display Meaning Suggested solutions Clearing LCD Error MessagesInstall the toner cartridge. See Problem with the phoneInstalled Speed dial location Cancel operation, butPaper has jammed Clear the jam. See Memory has not been Power failure SavedTray Feeding from the BypassPaper Feeding Problems Solving ProblemsCondition Suggested solutions Condition Possible cause Suggested solutions Printing ProblemsIf you are using Complex Adjusting the print quality settingsDesired spool setting Paper size settings doFollow these steps When you are Users may experience Setting Print the document with selectingMachine Printer cable is Prints, but Loose or defectiveLight or faded Printing Quality ProblemsPrint Toner specsDefects Vertical repetitiveBackground Scatter Misformed characters Skew ConditionCurl or wave Black pages Wrinkles orIf horizontally aligned black streaks or smears appear Fax ProblemsCurl Rotating the paper 180 in the input trayRestore the document Incoming fax has Noisy phone line can cause line errorsMemory do not dial Correctly User’s GuideCopying Problems Scanning Problems There may be a copying or printing job Mode you wantScreen Try the job againSpecifications Post card, Envelopes 60 ~ 120 g/m2, 16 ~ 32 lb General SpecificationsAverage 350 W Warm-up 50 dBWeight Scanner and Copier SpecificationsPackage Weight Paper 2.7 Kg Plastic 0.7 Kg Net 13 Kg including consumablesPrinter Specifications Facsimile Specifications Paper Dimensions Weight Capacity Paper SpecificationsOverview Supported Sizes of PaperSymptom Problem with Paper Solution Guidelines for Using PaperCategory Specifications Paper SpecificationsPaper Output Capacity Output Location CapacityPrinter and Paper Storage Environment Index Page Connect 1.15 mode, change Watermarks, use Zoom rate, copy Redistribute 7.7 replace Toner save mode, useFAX User’s Guide Speaker, Ringer, Key Sound General FAX FunctionsIi Contents Changing Setting Options Advanced Fax Setting OptionsFollowing topics are included Control Panel Functions V E Setting the Machine ID Finally Entering Characters Using the Number KeypadTo enter additional letters, repeat Step Changing Numbers or Names Keypad Letters and NumbersInserting a Pause Key Assigned numbers, letters or characters~ 23 24-hour mode Setting the Date and TimeChanging the Clock Mode Setting SoundsSpeaker Volume Speaker, Ringer, Key Sound Alarm SoundPress On Hook Dial. a dial tone sounds from the speaker Using the Toll Save Mode Setting the Dial ModeGetting Started Changing the Fax Setup options Setting up the Fax SystemAvailable Fax Setup Options Option DescriptionConfirm Printed documentsActual size on two or more pages Two sheets of paper at the actual size Not occur. If the Auto Reduction feature isDiscard Size Sending a Fax Receiving a Fax General FAX FunctionsSending a Fax To fax a document using the Automatic Document Feeder ADFPreparing Documents for Faxing Loading an Original DocumentTo fax a document from the document glass Press Resolution Adjusting the Document ResolutionMode Recommended for Sending a Fax Automatically Is enabled only if the remote machineLoad the documents face up into the ADF Press Start Copy/FaxConfirming Transmission Sending a Fax ManuallyAutomatic Redialling Receiving a FaxAbout Receiving Modes Loading Paper for Receiving FaxesReceiving Manually in the Tel Mode Receiving Automatically in the Fax ModeYour machine is preset to the fax mode at the factory Receiving Faxes in the MemoryGeneral FAX Functions General FAX Functions Automatic Dialling Storing a Number for Speed Dialling Speed DiallingPress Phonebook on the control panel Feed the documents face up into the ADF. Or Sending a Fax using a Speed NumberGroup Dialling Setting Group DialEditing Group Dial Numbers Automatic Dialling Searching Sequentially through the Memory Searching for a Number MemorySearching with a Particular First Letter Press PhonebookPrinting a Phonebook List Other Ways to FAX Sending Broadcasting Faxes RediallingTo redial the number you last called Press Redial/PauseWill not be present Load the documents face up into the ADF Sending a Delayed FaxOther Ways to FAX Sending a Priority Fax Other Ways to FAX Adding Documents To a Scheduled Fax Cancelling a Scheduled Fax Additional Features Using the Secure Receiving Mode Phonebook List Printing ReportsSent Fax Report Received Fax ReportScheduled Job Information Power Failure ReportMessage Confirmation Junk Fax Number ListChanging Setting Options Using Advanced Fax SettingsAdvanced Fax Setting Options Using the ControlCentre Click the Settings tab to configure fax system settings Settings TabPhonebook Tab Advanced TabInformation Tab Firmware Update TabDate and time, set 1.7 delayed fax 4.3 document Load Toll save mode Volume, adjust ringer