19. TROUBLESHOOTING

 

Problem

Tip

 

No reaction to the remote control.

Connect the product to the power outlet.

 

 

Point the remote control at the product.

 

 

Insert the batteries with the correct polarity.

 

 

Insert new batteries in the remote control.

 

No video signal on the display device.

Turn on the TV.

 

 

Set the TV to the correct external input.

 

 

Select the correct video resolution in the “Video Resolution” in the setup menu.

 

 

Press and hold [PLAY ÆÆ] on the front panel for 5 seconds to change the setting

 

 

back to its default.

 

 

 

 

No audio / video signal on the display

If the unit is connected to an unauthorized display device with an HDMI cable, the

 

device via HDMI cable.

audio / video signal may not be output.

 

 

Perform an HDMI cable hotplug, wherein you disconnect the HDMI cable from the TV

 

 

and this unit and then reconnect it to both the devices while they are powered on.

 

 

Ensure that your HDMI cable is certified.

 

No high-definition video signal on the

Does the disc contain high-definition video? High-definition video is not available

 

TV screen.

when the disc does not contain it.

 

 

Does the TV support high-definition video? High-definition video is not available

 

 

when the TV does not support it.

 

No audio signal from the loudspeakers

Set “Audio Output” to “HDMI Normal” or “HDMI LPCM” in the setup menu.

 

of the TV connected via an HDMI

 

 

Ensure that the TV speakers are turned on in the TV menu.

 

cable.

 

Ensure that the TV speakers are not muted.

 

 

 

No audio from the speaker system.

Increase the volume level of the speaker system.

 

 

 

 

 

Set “Audio Output” to “Speakers” in the setup menu.

 

 

Make sure that audio is not muted.

 

 

Make sure you have selected the correct active source for external audio input.

 

To listen to the TV sound from this unit.

Please connect theTV using an audio cable or a digital audio coaxial cable. Refer to

 

 

“Connecting Audio from Cable Box / Recorder / Game Console orTV”.

 

 

Select “Aux” or “Coaxial” for audio input by pressing [SOURCE].

 

No audio signal from the

When this unit and the TV are connected using a video cable, it is impossible

 

loudspeakers of the TV connected

to listen to the audio of this unit from the TV speakers.

 

via a video cable.

 

 

Please connect the TV using an HDMI cable.

 

 

 

No 5.1-channel audio from the speaker

Does the disc contain 5.1-channel audio? The 5.1-channel audio is not available

 

system.

when the disc does not contain it.

 

 

Set “Audio Output” to “Speakers” in the setup menu.

 

 

Make sure that the surround mode is not set to “2.1ch Stereo”.

 

 

When listening to a stereo (2 channel) source, press [SURROUND] and select

 

 

“Dolby Pro Logic II Music” or “Dolby Pro Logic II Movie” to upmix the stereo

 

 

source to 5.1 channel surround.

 

 

 

 

When I press [SURROUND] on my

Most movies have multi-channel audio tracks, i.e. 5.1 channel or 7.1 channel audio in

 

HTS remote while playing movies, I

DTS®, Dolby or PCM.Virtual surround modes such as “Multi ch Stereo”, “Dolby Pro

 

only get “Direct” and “2.1ch Stereo” as

Logic II Movie” or “Dolby Pro Logic II Music” are not available (and not necessary)

 

available surround modes.

when the source audio is already multi-channel.

 

 

It is best to use Surround = Direct in such cases as it enables the appropriate multi-

 

 

channel decoder.

 

 

 

 

 

Continued on next page.

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