PROBLEM
POSSIBLE CAUSE
WHAT TO DO
| Tuned to an SD channel. | Tune to an HD channel. | |
TV picture not HD |
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TV not capable of HD. | Connect the receiver to an | ||
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| TV connected by SCART. | Connect the TV with the HDMI lead. | |
| Receiver in standby. | Switch on the receiver. | |
No response with remote | Remote control not aimed at the | Aim the remote control at the receiver. | |
receiver correctly. | |||
control |
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Remote sensor on the front of the receiver is | Check for obstructions in front of the receiver. | ||
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Receiver switches off after | Auto Standby is on. | Turn off the Auto Standby in the Set Up menu. | |
3 Hrs | |||
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| Wrong channel number used. | Choose the channel from Channel List. | |
Cannot view a channel |
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Channel locked. | Enter your PIN. If you have forgotten it, please | ||
| contact us for the Master PIN. | ||
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Can’t record a programme | Already recording two other programmes. | The | |
Stop one of the recordings to record the programme. | |||
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Scheduled recordings fail | The second LNB input is not connected to a | Check the connection at the back of the receiver. If | |
valid signal | the connection is OK, consult your retailer or installer. | ||
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No information for a channel | Information on the channel not downloaded. | Wait for the download. | |
in the programme guide | You are on a | Select a Freesat channel. | |
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No digital text or interactive | Services not available on chosen channel. | Switch to a channel broadcasting interactive | |
services | services. | ||
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BBC iPlayer or ITV Player | No connection to Internet. | Check broadband connection and network | |
won’t load | configuration in system menu. | ||
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Can’t access System menu | You have forgotten your PIN. | Please contact us for the Master PIN. | |
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