PROBLEM

POSSIBLE CAUSE

WHAT TO DO

 

Tuned to an SD channel.

Tune to an HD channel.

TV picture not HD

 

 

TV not capable of HD.

Connect the receiver to an HD-Ready TV.

 

 

 

 

TV connected by SCART.

Connect the TV with the HDMI lead.

 

Receiver in standby.

Switch on the receiver.

No response with remote

Remote control not aimed at the

Aim the remote control at the receiver.

receiver correctly.

control

 

 

 

Remote sensor on the front of the receiver is

Check for obstructions in front of the receiver.

 

 

obstructed.

 

 

 

 

 

Receiver switches off after

Auto Standby is on.

Turn off the Auto Standby in the Set Up menu.

3 Hrs

 

 

 

 

 

 

Wrong channel number used.

Choose the channel from Channel List.

Cannot view a channel

 

 

Channel locked.

Enter your PIN. If you have forgotten it, please

 

contact us for the Master PIN.

 

 

 

 

 

Can’t record a programme

Already recording two other programmes.

The HDR-S can only record two channels simultaneously.

Stop one of the recordings to record the programme.

 

 

 

 

 

Scheduled recordings fail

The second LNB input is not connected to a

Check the connection at the back of the receiver. If

valid signal

the connection is OK, consult your retailer or installer.

 

 

 

 

No information for a channel

Information on the channel not downloaded.

Wait for the download.

in the programme guide

You are on a non-Freesat channel.

Select a Freesat channel.

 

 

 

No digital text or interactive

Services not available on chosen channel.

Switch to a channel broadcasting interactive

services

services.

 

 

 

 

BBC iPlayer or ITV Player

No connection to Internet.

Check broadband connection and network

won’t load

configuration in system menu.

 

 

 

 

Can’t access System menu

You have forgotten your PIN.

Please contact us for the Master PIN.

 

 

 

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Manhattan Computer Products Plaza HDR-S 500GB manual Tuned to an SD channel Tune to an HD channel, Valid signal, Services

Plaza HDR-S 500GB specifications

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