MaxFax Service, Internet, Customer Service | Maxtor 5120 guide

SERVICE AND SUPPORT

MaxFax™ Service

Use a touch-tone phone to order Technical Reference Sheets, Drive Specifications, Installation Sheets and other documents from our 24-hour automated fax retrieval system. Requested items are sent to your fax machine.

U.S. and Canada	Language support: English, Spanish
Phone	800-2MAXTOR, listen for option (800-262-9867)
Outside U.S. and Canada	303-678-2618
Europe	Language support: English, French, German
Phone	+ 353 1 204 11 22
Asia/Pacific	Language support: English
Phone	+ 61 2 9369 4733

Internet

Browse the Maxtor home page on Internet, download files from our FTP site.

Home Page

http://www.maxtor.com

Customer Service

All Maxtor products are backed by No Quibble® Service, the benchmark for service and support in the industry. Customer Service is available 5 a.m. to 5 p.m. (Pacific Standard Time) Monday through Friday.

U.S. and Canada	Language support: English, Spanish
Voice	800-2MAXTOR, press 2 (800-262-9867)
E-mail	RMA@maxtor.com
Fax	408-922-2085
Europe	Language support: English, French, German
Voice	+ 353 1 286 62 22
E-mail	Eurotech_Assistance@maxtor.com
Fax	+ 353 1 286 14 19
Asia/Pacific	Call Singapore Customer Service from the countries listed below.
	Customer Service is available 8 a.m. to 5:30 p.m. (Singapore time is GMT +8).
	From	Dial
	Australia	1-800-124-328
	Hong Kong	+800-96-3387
	Indonesia	+001-803-65-6500
	Japan	+0031-65-3616
	South Korea	+0078-65-800-6500
	Malaysia	1-800-1126
	New Zealand	+0800-44-6542
	Singapore	1-800-481-6788
	Taiwan	+0080-65-1062
	Thailand	+001-800-65-6500

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Maxtor 5120 manual MaxFax Service, Internet, Customer Service

Contents

HA RD Drive Produc T MA Nual DiamondMax Plus 92048U8, 91792U7, 91536U6, 91280U5, 91024U4 and 90750U3 Revisions Manual No Before You Begin U T I O N Contents Product Specifications Handling and Installation AT Interface Description Host Software Interface Service and Support Interface CommandsGlossary Figures Introduction Maxtor CorporationManual Organization Abbreviations Signal Conventions ConventionsKey Words Numbering DiamondMax Plus 5120 Key Features Product Description Product Features Functional / Interface On-the-Fly Hardware Error Correction Code ECC Logical Block AddressingDefect Management Zone DMZ Software ECC Correction Read-Ahead Mode Cache ManagementBuffer Segmentation Automatic Write Reallocation AWR Major HDA Components Subsystem Configuration Jumper Location/ConfigurationCylinder Limitation Dual Drive Support Product Specifications Drive ConfigurationPerformance Specifications Models and Capacities Physical Dimensions Parameter Standard Metric Power Requirements Average Power Mode DefinitionsEPA Energy Star Compliance Environmental Limits Reliability Specifications Shock and Vibration Radiated Electromagnetic Field Emissions EMC Compliance Safety Regulatory ComplianceCanadian Emissions Statement Handling and Installation Hard Drive Handling PrecautionsPre-formatted Drive Important Notice Unpacking and Inspection Multi-pack Shipping Container Recommended Mounting Configuration Physical InstallationRepacking Handling Precautions Tools for InstallationSystem Requirements Drive Identification Information General Requirements Hard Drive Identification Systems Using Cable Select Installing 5.25-inch Mounting Brackets and RailsInstalling in a Device Bay Mounting Drive in System Attaching Interface and Power Cables Attaching System Cables Setting the Bios Cmos System SetupBios Cmos Parameters Hard Drive Preparation System Hangs During Boot AT Interface Description Interface ConnectorPin Description Summary PIN Name Signal Name Signal Description Pin Description Table Timing Parameters Mode PIO Timing DMA Timing Mode MIN MAX Ultra DMA Timing Sustained Ultra DMA Data In Burst Device Terminating an Ultra DMA Data In Burst Initiating an Ultra DMA Data Out Burst Device Pausing an Ultra DMA Data Out Burst Device Terminating an Ultra DMA Data Out Burst Error Register Features RegisterHost Software Interface Task File Registers Sector Count Register Sector Number RegisterCylinder Number Registers Device/Head Register Command Register Command Name Command Code Parameters Used SDH Summary Control Diagnostic Registers Alternate Status RegisterDevice Control Register Digital Input Register Reset Handling Reset and Interrupt HandlingInterrupt Handling Interface Commands Set Feature Commands Read Sectors Read CommandsRead Verify Sectors Read DMA Read Multiple Write Commands Set Multiple ModeWrite Sectors Write Verify Sectors Write Multiple Write DMA Set Feature Commands Set Features Mode Power Mode Commands Sleep Mode Initialization Commands Identify Drive 15-8 = PIO data transfer mode = Write Cache enabled Initialize Drive Parameters Execute Drive Diagnostic Seek, Format and Diagnostic CommandsFormat Track A.R.T. Command Set Execute S.M.A.R.T Service and Support Service PolicyNo Quibble Service Support Customer Service MaxFax ServiceInternet Access Time Glossary Cylinder Zero Gigabyte GB Logical Block Addressing Read Gate Signal THIN-FILM Media