Troubleshooting
Problem
“No capture device found” error
“Camera not connected” error
Webcam image is blurry
Webcam image is too dark (Black or green screen)
Resolution
Make sure you have connected the webcam correctly into the USB port or try a different USB port on your PC.
There may be a conflict with previous camera/scanner software installed on your PC. You may need to remove the previous software before using this device. Try removing the previous driver and reinstalling the software.
For a sharper image, adjust the focus by rotating the focus ring located on the front of your webcam.
There may be a conflict with previous camera/scanner software installed on your PC. You may need to remove the previous software before using this device. Try removing the previous driver and reinstalling the software.
Make sure there is sufficient light in the room.
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