eMachines EL1300 First steps, Troubleshooting

Chapter 3: Troubleshooting

28

First steps

If you have problems with your computer, try

these things first:

•Make sure that the power cord is

connected to your computer and an

AC outlet and that the ACoutlet is

supplying power.

•If you use a power strip or surge

protector, make sure that it is turned on.

•If a peripheral device (such as a keyboard

or mouse) does not work, make sure that

all connections are secure.

•Make sure that your hard drive is not full.

•If an error message appears on the

screen, write down the exact message.

The message may help Customer Care in

diagnosing and fixing the problem.

•If you added or removed peripheral

devices, review the installation

procedures you performed and make

sure that you followed each instruction.

•If an error occurs in a program, see the

program’s printed documentation or the

online help.

Troubleshooting

Troubleshooting topics are listed in

alphabetical order.

Help

For more information about troubleshooting, click Start,

then click Help and Support. Type troubleshooting in the Search

box, then pressENTER.

Contents

Main Page i Information for your safety and comfort Safety instructions Turning the product off before cleaning Warnings ii Product servicing Telephone line safety iii Disposal instructions Mercury advisory iv Tips and information for comfortable use Finding your comfort zone v Taking care of your vision Developing good work habits Page Contents vii Chapter 1: Checking Out Your Computer . . . 1 Chapter 2: Setting Up and Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . 5 Chapter 3: Troubleshooting . . . . . . . . . . . . . 27 viii Appendix A: Regulations and safety notices. 61 Page About this guide Front Back Important Page Page Working safely and comfortably Avoiding discomfort and injury from repetitive strain Preparing power connections Protecting from power source problems uninterruptible power supply surge protector Checking the voltage selection power supply Connecting to a broadband modem or network broadband Connecting a dial-up modem Using the World Wide Web Web pages hyperlinks links Web site Connecting to a Web site address downloads URL Downloading files Downloading Ethernet networking Wired Ethernet networking Ethernet, Fast Ethernet, or Gigabit Ethernet Using a router Equipment you need for a router-based Ethernet network Device Manager Setting up wired Ethernet network hardware Cat 5 Page Establishing your Ethernet network connection Naming the computers and the workgroup System Properties Control Panel System and Maintenance Configuring the TCP/IP protocol Testing your network Adding a printer to your network share Sharing resources Sharing drives and printers Page Printers Using the network Viewing shared drives and folders Network Creating a shortcut to a network drive Opening files across the network Copying files across the network Computer Printing files across the network Page Page First steps Troubleshooting Add-in cards Audio CD or DVD drives DVD drives Ethernet Page Expansion cards File management Hard drive Internet Page Keyboard Memory Memory card reader Modem (cable or DSL) Modem (dial-up) Page Page Modem Properties port already open the modem has failed to respond handshaking Monitor Mouse Networks Optical disc drives Page Passwords Power Printer Printers and Faxes Sound Recovering your system restoring recovering Creating recovery discs eMachines Recovery Management Recovering pre-installed software and drivers Returning your system to its factory condition Confirm Restoration Recovering from within Windows OS eMachines Recovery Management eMachines Recovery Management Recovering from the hard drive during startup eMachines Recovery Management Recovering from your recovery discs Creating Labelflash Disc Labels What is Labelflash? down Creating disc labels with LabelPrint Page Page Page Page down Preview LabelFlash Wizard Telephone support Before calling Customer Care how-to Self-help Page Page FCC notice Notice: Shielded cables Notice: Peripheral devices Caution Operation conditions Modem notices Notice for USA TBR 21 List of applicable countries Notice for Australia Notice for New Zealand Laser compliance statement LCD pixel statement Macrovision copyright protection notice Radio device regulatory notice General European Union (EU) List of applicable countries The FCC RF safety requirement Canada Low-power license-exempt radio communication devices (RSS-210)