Chapter 3: Troubleshooting
•Try another telephone line (either a different telephone number in your house or a telephone line at a different location). If you can connect on this line, call your telephone service.
•Try connecting with the modem at a lower connection speed. If reducing the connect speed lets you connect, call your telephone service. The telephone line may be too noisy.
You cannot connect to the Internet
•The ISP may be having technical difficulties. Contact your ISP for technical support.
•See if the modem works with a different communications program. The problem may be with just one program.
•Review the troubleshooting information under “Internet” on page 33.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.
If your computer has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your computer has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads.
Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem
•Current fax technology only supports a maximum send and receive rate of 14,400 bps.
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