•If you have “how to” questions about using a program, see:
•Online Help
•Printed documentation
•The Microsoft Windows documentation
•The software publisher’s Web site
•See the troubleshooting section of this chapter.
Warning
To avoid bodily injury, do not attempt to troubleshoot your computer problem if:
-Power cords or plugs are damaged
-Liquid has been spilled into your computer
-Your computer was dropped
-The case was damaged
Instead, unplug your computer and contact a qualified computer technician.
•Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken.
•Make sure that your computer is nearby at the time of your call. The technician may have you follow troubleshooting steps.
Self-help
If you have
•The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for
•The software publisher’s Web site.
Help
For more
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