Frequently asked questions
The drum door cannot be opened
Possible cause | Solution |
|
|
The door is locked during | Press the "Pause" button. The door lock opens. |
the wash cycles. |
|
|
|
The Child Lock is | Deactivate the Child Lock as described in the |
activated. | chapter "Using the washer - Activate the Child |
| Lock". |
Power failure | Open the door as described on the following |
| page. |
|
|
There is still water in the | Clean the drain filter and drain pump. See |
drum and the washer | "Cleaning and Care - Cleaning the drain pump |
cannot drain the water. | and lint trap". |
As a safeguard against scalding, the drum door cannot be opened if the wash water temperature is over 130°F (55°C).
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