About Your Phone | Mitel 5212/5224 instruction

ABOUT YOUR PHONE

The Mitel 5212 and 5224 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ring/message indicator. The 5212 IP Phone offers 12 programmable keys, and the 5224 IP Phone offers 24 programmable keys for one-touch feature access. Both phones provide ten fixed feature keys for convenient access to features such as Conferencing, Redial, and many customizable user settings. The 5212 and 5224 IP Phones support Mitel Call Control (MiNet) protocols and session initiated protocols (SIP). The 5224 IP Phone also supports modules such as the Line Interface Module, 5310 IP Conference Unit, and the 12 and 48 Buttom Programmable Key Modules. The 5224 IP Phone can be used as an ACD Agent Phone or a Teleworker phone.

The personal key on the bottom left is always your Prime Line; the remaining personal keys can be programmed as:

zFeature keys (for example, Swap). You can program feature keys from your phone, or using the Desktop Tool. Your administrator can also program feature keys.

zSpeed Call keys. You can program speed call keys from your phone, or using the Desktop Tool.

zLine Appearances. Only the administrator can program line appearances.

Note: For more information on the Desktop Tool, talk to your system administrator.

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Mitel 5212/5224 manual About Your Phone

Contents

User Guide 3300 ICP Contents Making and Answering Calls Using the Line Interface Module 5224 IP Phone only About Your Phone 5212 IP Phone 5224 IP Phone Feature Function Elements of Your Phone FeatureFunction Important Note for Headset Users Selecting Menu Options IP Phone Line Interface Module Tips for Your Comfort and SafetyFor Users on Resilient 3300 ICP Systems Dont cradle the handset Adjust the viewing angle Protect your hearingTo tilt your telephone for better viewing To adjust the Ringer Pitch while the set is idle Handset Receiver Volume ControlTo adjust the Ringer Volume while the set is ringing Customizing Your 5212/5224 IP Phone Speaker Volume Control To adjust the Display Contrast while your set is idleDisplay Contrast Control Feature Keys To display information about a keyTo program a personal key 5224 IP Phone Only Make a call Making and Answering CallsLanguage Change Answer a call Emergency Calls When Emergency Call Routing not Programmed Emergency Calls Emergency Calls When Emergency Call Routing Programmed Phonebook 5224 IP Phone only RedialRedial Saved Number Speed Call Keys To dial a stored Speed Call numberTo store a Speed Call number Speed Call Personal To dial a stored personal Speed Call numberTo store a personal Speed Call number Handsfree Operation Auto-Answer Group Listen Call Handling HoldMute Transfer ConferenceConference Split To move a call on hold to another line appearance Add Held 5224 IP Phone onlySwap To alternate between the two parties Call Forward To program Call Forward To turn Call Forward on and off once it has been programmed Call Forward Remote Im Here Call Forward Override Call Forward End ChainingCall Forward Forced 5224 IP Phone only To force an incoming call to be forwarded Messaging Advisory To turn Messaging Advisory onTo turn Messaging Advisory off Messaging Callback To cancel a Callback Messaging Cancel CallbackMessaging Cancel All Callbacks To cancel all Callbacks Using Advanced Features Account CodesAttendant Call Hold Remote Retrieve Call Park To park an active callTo retrieve a parked call Call Pickup CamponDo Not Disturb Direct Paging OverridePaging To use Paging Direct Paging Handsfree Answerback Enabled To turn Handsfree Answerback onTo turn Handsfree Answerback off To answer a call using Handsfree Answerback To end a Handsfree Answerback call Direct Paging Handsfree Answerback Disabled Arrives Burst of tone Reminder 5224 IP Phone only To view, change, and/or cancel a pending ReminderTo acknowledge a Reminder when your phone rings once To end a Direct Page call, do one of the following Headset Operation To enable Headset OperationTo answer a call when Auto Answer is disabled To hang up To disable Headset Operation Headset Operation with Feature Control SwitchTo enable or disable Headset Operation To answer a call Music Trunk Flash To respond to a Group Page by using Meet Me AnswerGroup Paging / Meet Me Answer To make a Group Record a Call To start recording while on a 2-party callTo listen to a recording Hot Desking To remotely log out a Hot Desking phone Tag Call To tag a malicious call Call History To display the call history, and view call detail To return a call To delete all missed, answered, or outgoing call logsTo delete a particular call from the call log Night Answer Mobile Extension Using the Line Interface Module 5224 IP Phone onlyRelease To release from an attempted transfer or conference call To make a call using the Line Interface Module line To answer a call using the Line Interface Module line Hold a Call Failover Mode