Mitel Using Features of IP8820 Phone, Receiving a Call, Placing a Call, Putting a Call on Hold

IP8820 Broadworks IP Phone

User Guide

3.Using Features of IP8820 Phone

3.1.Receiving a Call

When you receive a call, your phone rings, the LCD displays the incoming call information and the associated line button flashes.

To answer a ringing call:

oLift the handset. You may press the speakerphone button, line button or the Answer softkey to activate the speakerphone. To use a headset, press the headset button.

To end the call:

oHang up the handset. If using the speakerphone, press the speakerphone button. If using the headset, press the headset button.

To refuse a ringing call:

oPress Refuse softkey, the IP Phone stops ringing and the call server routes the call.

3.2. Placing a Call

You place calls with the handset on-hook or off-hook. Similar to your mobile phone, the IP8820 Phone uses a technique called ‘store and forward dialing’. After you dial a digit, the IP Phone waits about 6 seconds for additional digits. If you do not dial additional digits, the IP Phone sends the digits you dialed to the call server for processing. To send the digits immediately, press the # button to indicate dialing is complete, and then the IP Phone sends the number to the call server.

To place a call:

oLift the handset. You may press the speakerphone button or line button to activate the

speakerphone. To use a headset, press the headset button.

oDial the destination number. After a short delay, the IP Phone sends the number, or dial # to send the dialed digits immediately.

oWhen the called party answers, begin speaking, the LCD displays the elapsed call time.

To end the call,

oHang up the handset. If using the speakerphone, press the speakerphone button. If using the headset, press the headset button.

3.3. Putting a Call on Hold

You can place a call in a waiting state where the held party cannot hear you and you cannot hear the held party. The held party receives MOH (Music-On-Hold), if configured in the call server.

While a call is on hold, you can answer or place other calls and can toggle between held calls on the same line. With Call Hold Ringback enabled, the IP Phone rings as a reminder of calls on hold when you return the IP Phone to idle. Refer to your system administrator or Installer Guide for further information.

To place a call on hold:

4 Dec. ‘08