32Appendices
Appendix B: Troubleshooting, continued
TV Power On/Off
| Symptom | Remarks | |||
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1. | TV takes an excessively long time to power | When powered on, the TV needs time to boot up, just as a com- | |||
| on. | puter does. | |||
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2. | You cannot program the TV to turn on auto- | • The TV may be locked. | |||
| matically (Timer function) | • The clock may not be set. | |||
3. | TV turned itself off and the light on the front | • Momentary power fluctuation can cause the TV to turn off | |||
| panel started to blink. |
| to prevent damage. Wait for the green light to stop flashing | ||
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| and turn the TV on again. | |
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| • If the TV does not stay on, press the POWER button on the | ||
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| control panel for ten seconds to perform System Reset. If | |
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| this happens frequently, obtain an AC line power condi- | |
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| tioner/surge protector. | |
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| • An unusual digital signal may have been received, triggering a | ||
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| protection circuit. Wait for the light to stop flashing and turn TV | |
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| on. | |
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4. | TV will not power off. | Press the POWER key on the control panel for ten seconds to | |||
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| perform System Reset. | ||
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Picture |
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| Symptom |
| Remarks |
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1. | The picture does not look like a |
| Not all signals are |
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| tion picture. |
| tion programming from your cable or satellite provider, you must |
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| subscribe to the provider’s |
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2. | TV has sound but no picture. |
| • | Press MENU on the remote control. If the menu displays, |
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| then there is a problem with the incoming signal. |
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| • Check that all video inputs are plugged in firmly. |
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| • Press and hold the POWER button on the control panel for ten |
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| seconds to perform System Reset. |
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3. | You cannot view a picture when playing a |
| Check your VCR’s owner’s guide for further troubleshooting. |
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| VHS tape. |
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4. | VCR or DVD player’s |
| Stop playback. Possible cause: Many VCRs and DVD players |
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| up and down. |
| provide |
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| appear to jitter up and down. |
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5. | When viewing a stopped VCR, white lines |
| • Turn off video mute for the VCR. |
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| are rolling on the screen. |
| • Begin playing the tape. |
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| • Change the VCR input from Line 1 to the VCR antenna input. |
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6. |
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| The PerfectColor color balance has been incorrectly set. Reset |
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| the PerfectColor balance. |
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7. | Picture from an HDMI input is noisy (poor |
| Upgrade a standard (unmarked) HDMI cable to a |
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| quality). |
| HDMI cable. |
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8. | The image from a computer appears dis- |
| • | Normal TV operation. The TV does not correct distortion in |
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| torted when viewed on the TV. |
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| the picture from a computer because the correction process |
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| may cut off the edges of the image. |
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| • The aspect ratio may be wrong for the image. Press FORMAT |
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| to change. |
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For assistance call 1(800)
