8. Troubleshooting

If you have a problem that isn’t listed, see the 9401

Messages

Manual

or call Monarch Service.

Problem Corrective Action
The display is blank after
you turn On the printer. Turn the printer Off and make sure
the power cord is properly plugged
into the printer and a
grounded
110VAC receptacle.
Check the fuse and replace it, if
necessary (refer to "Replacing the
Fuse"). If the problem continues,
call Service.
The machine continuously
feeds supplies without
printing.
Turn the machine Off and check the
supply path. Make sure the supply
is fed through the supply sensor
and the supply guide touches the
top edge of the supply.
Be sure the supply roll is loaded
correctly on the supply platter.
Printed data wraps around
or is partially lost. Load the correct supply size.
Printed data becomes
misaligned. Make sure the supplies are loaded
correctly.
The printer doesn’t print. If you haven’t loaded a ribbon, load
one. If you have loaded a ribbon,
load it correctly.
Make sure you have "direct"
supplies loaded if you are printing
without a ribbon.
Load the correct supply size.
Adjust the print position.
Check the print contrast setting.

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