8. Troubleshooting

 

 

 

Problem

 

Corrective Action

 

 

 

 

 

 

 

 

 

"Check Ribbon" message

 

Check to see if there is no ribbon or

appears.

 

the printer is at the end of the

 

 

ribbon. In either case, replace the

 

 

ribbon.

 

 

 

 

 

 

The ribbon is jammed. Check the

 

 

ribbon path and reload the ribbon, if

 

 

necessary.

 

 

 

"Out of Paper" message

 

Replace the supply roll, if it is empty.

appears.

 

 

 

 

Make sure the supplies are loaded

 

 

 

 

correctly.

 

 

 

No response from the

 

Turn the printer Off. Make sure the

computer keyboard.

 

keyboard cable is firmly seated in

 

 

the socket. Turn the printer On.

 

 

 

 

29

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Monarch 9401, 9402 manual Troubleshooting