Problem Corrective Action
Printing is compressed or
distorted. Clean the printhead and platen
roller.
Printing has shadows or
smears. Clean the printhead.
Lower the print contrast.
Change supplies to thermal direct
or thermal transfer.
Reload the ribbon correctly.
Light printing. Change supplies to thermal direct
or thermal transfer.
Reload the ribbon correctly.
Raise the print contrast.
Heavy printing. Clean the printhead.
Lower the print contrast.
Change supplies to thermal direct
or thermal transfer.
Voids in the printing. Clean the printhead.
Clean the platen roller.
Change supplies to thermal direct
or thermal transfer.
Reload the ribbon correctly.
9401/9402 Equipment Manual
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