TROUBLESHOOTING
WARNING
If the gas quality is bad, your pilot may not stay lit, the burners may produce soot and the heater may backfire when lit. If the gas quality or pressure is low, contact your local gas supplier immediately.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | ||
ODS/pilot lights, but flame | 1. | Control knob not fully pressed in. | 1. | Press in control knob fully. |
goes out when control | 2. | Control knob not pressed in long | 2. | After ODS/pilot lights, keep control knob |
knob is released. |
| enough. |
| pressed in for 30 seconds. |
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| 3. | Manual shutoff valve not fully open. | 3. | Fully open manual shutoff valve. |
| 4. | Thermocouple connection loose at | 4. | Hand tighten thermocouple connection |
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| control valve. |
| until snug, then tighten 1/4 turn more. |
| 5. | Pilot flame not touching thermocouple, | 5. | Contact local gas company. |
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| which allows thermocouple to cool, |
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| causing pilot flame to go out. This |
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| problem could be caused by either |
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| low gas pressure, or a dirty or partially |
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| clogged ODS/pilot. |
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| 6. | Thermocouple damaged. | 6. | Replace thermocouple. |
| 7. | Control valve damaged. | 7. | Replace control valve. |
Burner does not light after | 1. | Burner orifice is clogged. | 1. | Burner orifice is clogged. |
ODS/pilot is lit. | 2. | Burner orifice diameter is too small. | 2. | Burner orifice diameter is too small. |
| 3. | Inlet gas pressure is too low. | 3. | Inlet gas pressure is too low. |
Burner backfires during | 1. Manifold pressure is too low. | 1. | Contact local gas company. | |
combustion | 2. | Burner orifice is clogged. | 2. | Clean burner or replace burner orifice. |
Slight smoke or odor | 1. | Burner orifice is clogged or damaged. | 1. | Clean burner or replace burner orifice. |
during initial operation. | 2. Burner is damaged. | 2. | Replace burner. | |
| 3. | Gas regulator defective. | 3. | Replace gas regulator. |
Logs appear to smoke | 1. | Vapors from paint or curing process of | 1. | Problem will stop after a few hours of |
after initial operation. |
| logs. |
| operation. Run the heater with the damper |
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| open if you have one, or open a window |
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| for the first few hours. |
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| 2. | Log heater is intended to be smokeless. |
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| Turn OFF heater and call qualified service |
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| person. |
H e a t e r p r o d u c e s a | 1. Turning control knob to HIGH position | 1. | Turn control knob to LOW position and let | |
whistling noise when |
| when burner is cold. |
| warm up for a minute. |
burner is lit. | 2. | Air in gas line. | 2. | Operate burner until air is removed from |
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| line. Have gas line checked by local gas |
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| company. |
| 3. | Dirty or partially clogged burner orifices. | 3. | Clean burner or replace burner orifice. |
No gas to pilot. | 1. | 1. | Verify LP tank regulator is installed and | |
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| pressure too high. |
| set at 11" to 13" w.c. |
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| 2. | Replace regulator on heater. |
34 | 86D0024 |
