6 • 3
P R O B L E M POSSIBLE CAUSE(S) S O L U T I O N
APS Custom PCI fails to
access the overhead paging
system on your PBX
a c c u r a t e l y.
A P SCustom Outbound Port ,
P o rt 3, not connected.
A P SCustom Outbound Port
not allowed to access
O v e rhead Page Unit.
O v e rhead Paging Unit
i n o p e r a t i v e .
PBX Overhead Paging
Access String not properly
p rogrammed in the APS
Custom PCI.
O v e rhead paging unit
is busy.
•Check connection of APS
Custom Outbound Port ,
P o rt 3, to the PBX. Verify
the connection is correct and
the telephone line is a
s t a n d a rd analog telephone
e x t e n s i o n .
•Verify the telephone line has the
ability to access the overhead
analog telephone set to the line
and attempt to complete an
o v e rhead page. If successful
e n s u re the APS Custom PCI
PBX Overhead Paging Access
String is properly formatted
for the telephone system.
APS PCI fails to connect to
APS Custom unit using the
remote access.
A P SCustom PCI is not set to
use Remote access.
No phone number entered or
i n c o rrect phone number.
•Check the remote access check
box and re s t a rt APS Custom
P C I .
•Verify phone number entered
c o rre c t l y. If using an area
code, verify long distance is
c h e c k e d .
Continued on Next Page
APS Custom PCI fails to
connect to APS Custom unit
using a direct connection.
APS Custom PCI cable not
connected pro p e r l y.
I n c o rrect cable used for APS
Custom PCI.
APS Custom PCI cable not
connected to proper PC port .
APS Custom unit is busy (i.e.,
callers are actively connected
to the unit).
A P SCustom PCI is set to use
remote access.
Wrong connection type
s e l e c t e d .
•Check the APS Custom PCI
cable connection to the
PCI/Modem port on the back
of the APS Custom unit.
•Verify the APS Custom PCI
cable is a 9-pin NULL
MODEM type cable. If unsure
of the pin-out of a NULL
MODEM cable, call your
Lucent Hotline
S u p p o rt Number.
•Verify the APS Custom PCI
cable is connected to the proper
COM port on the PC.
•E n s u re callers are not connected
to the APS Custom unit
during the connection attempt.
•Deselect the remote access
check box and re s t a rt APS
Custom PCI.
•Exit APS Custom PCI and
verify the direct connect Com
p o rt is selected in the Pro -
Comm Plus terminal window.