6 • 1
C h a p t e r S i x T r o u b l e s h o o t i n g
Most operational problems are the result of incorre c t
p o rt configuration or incorrect cable connections. This
chapter provides a list of the most common pro b l e m s
e n c o u n t e red after installing the APS Custom and
recommended solutions.
6
6.1 So lvi ng I n st al la t io n P r o b l e m s
APS Custom does
not answer calls.
Red POWER LED is not lit.
AC power not connected. • Check power connection
to 110V AC wall outlet.
• Check 9V AC barrel jack
connection to back of
APS Custom unit.
• If connections appear
c o rrect and condition
persists, call your Lucent
Hotline Support Number.
APS Custom does
not answer calls.
Red POWER LED is lit.
G reen IN USE LED not lit.
G reen PROGRAM LED not lit.
Telephone lines not pro p e r l y
connected to unit.
I n c o rrect telephone extension
number being called.
• Check telephone connections
to back of APSCustom
unit.
• Verify telephone lines are
s t a n d a rd analog POTS
type lines.
• If condition persists,
disconnect the called line
f rom the unit and connect
the line to a standard analog
telephone. Verify the extension
rings at the standard analog
telephone and can be properly
a n s w e red via an “off - h o o k ”
condition. If the standard
telephone can answer the
call, call your Lucent
Hotline Support Number.
P R O B L E M POSSIBLE CAUSE(S) S O L U T I O N