6 • 4P R O B L E M POSSIBLE CAUSE(S) S O L U T I O N
APS Custom does not play
the re c o rded user name
when the associated
extension is entere d .
User name has not been
re c o rd e d . •Enter programming mode and
re c o rd specified User Name.
See user manual figure 3-11.
Wrong connection type
s e l e c t e d .
A P SCustom PCI modem not
p o w e red up or phone line not
connected to modem.
APSCustom unit was
powered up prior to
connecting modem to the
APS Custom unit.
I n c o rrect cable connecting
A P SCustom unit to the
modem or modem is
connected to the wrong port
on the APS Custom Unit.
I n c o rrect dipswitch settings on
modem connected to the APS
Custom unit.
Modem connected to the APS
Custom unit is not powere d
up or phone line not
c o n n e c t e d .
A P SCustom unit is busy (i.e.,
callers are actively connected
to the unit).
•Exit APSCustom PCI and
verify the correct modem is
selected in the Procomm Plus
t e rminal window.
•Verify power and phone line
connections to the APS
Custom PCI modem.
•Power down the APSCustom
unit and the modem connected
to APS Custom unit, then
power up the modem and then
the APS Custom unit.
•Verify the cable connecting the
A P SCustom unit to the
modem is a 9 pin female to 25
pin male modem cable and is
connected to the PCI/Modem
p o rt on the APS Custom unit.
•Verify dipswitches 1, 4, 6, and
7 are in the up position and 2,
3, 5, and 8 are in the down
p o s i t i o n .
•Verify phone is connected. If
modem was not powered up,
power down the APSCustom
unit, then power up the
modem and then power up the
APS Custom unit.
•E n s u re callers are not accessing
the APSCustom unit during
the connection attempt.