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Problem Possible Solution
There is no video
on the TV screen Verify that the TV is powered on and set to the
appropriate input source for the cable terminal.
Verify that the cable terminal is powered on and tuned to
an authorized cable channel.
Verify that all video cables between the cable terminal
and the TV are firmly connected.
Verify that the coaxial cable feed is firmly connected to
the cable terminal and the wall jack.
If the cable terminal is connected to a home theater unit,
verify that the home theater unit is powered on and set to
the appropriate input source.
If the cable terminal is connected to a TV through its
HDMI connection, power off the TV and then power off
the cable terminal. Wait one second and then power on
the devices.
Not all HDTVs can display every output format (1080i,
720p, 480p, or 480i) available on the cable terminal. To
select a different format:
1 Ensure that your cable terminal is plugged into a
power outlet and is turned off.
2 Press the MENU key on the front panel. Your
settings are displayed on the cable terminal front
panel display.
3 Press the ▲ and ▼ keys to display the
HDMI/YPbPr OUTPUT setting.
4 Press the ► key to cycle through the available
output formats until a picture displays on the TV.
No graphics or
program guides
appear on the TV
screen
If you use the IEEE 1394 connection, on-screen
graphics, including closed captions and program guides,
are not displayed. If possible, use HDMI or component
video instead.
No closed captions
display Verify on the User Settings menu that closed captions
are enabled on the cable terminal.
Verify that closed captions are enabled on the TV.