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Motorola DCT3412 Boot Cycle Error Codes

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Installation 3-19

Boot Cycle Error Codes

If hardware or software problems occur, the terminal displays error codes on the LED display.

Table 3-2 lists error codes that can occur during boot cycle startup:

Table 3-2

Boot cycle error codes

Code Description When Error Occurs Action Required

Eb 01 Object failed validation After the LED displays dl, indicating

validation check failed

Contact headend

operator

Eb 02 Download time-out After cycling twice through the OOB

frequencies

None

Eb 03 Flash erase failed After software object download complete

and EF is displayed

Replace the terminal

Eb 04 Flash programming

failed

After software object download complete

and FP is displayed

Contact headend

operator

Eb 05 Invalid DLC frequency After the LED displays dl, indicating

validation check failed

Contact headend

operator

Eb 06 Hardware initialization

failed

After plugging the terminal into an electrical

outlet to begin the boot cycle

Replace the terminal

Eb 07 Object failed validation After software object download complete

and FP is displayed

After a successful software object

download and the terminal is reset

Contact the headend

operator

No action required

because the terminal

repeats the software

object download

Eb 08 Reserved None

Eb 09 Check failed Reset within two minutes of a complete

software object download

No action required

because the terminal

repeats software object

download process

Eb 10 SUDB recreation After plugging the terminal into an electrical

outlet to begin the boot cycle

None

Eb 11 Failed to lock OOB

frequency

After cycling twice through the OOB

frequencies (LED then displays Eb 02,

indicating the software object download

was unsuccessful.)

Ensure proper cable

connections

Eb 12 No COAC message

received

After cycling twice through the OOB

frequencies (LED then displays Eb 02,

indicating the software object download

was unsuccessful.)

Contact headend

operator

Eb 13 No DLC message

received

After cycling twice through the OOB

frequencies (LED then displays Eb 02,

indicating the software object download

was unsuccessful.)

Contact headend

operator

Eb 14 Bad object type or class After the LED displays dl, indicating failed Contact headend

DCT3412 Installation Manual

Contents

Main CAUTION Caution Special Symbols That Might Appear on the Equipment IMPORTANT SAFETY INSTRUCTIONS FCC Declaration of Conformity Canadian Compliance Contents Page Page Tables Introduction Features Tuners Standard Audio/Video Features Standard DVR Functionality Standard Data Features Standard Miscellaneous Features Available Optional Features Using This Manual Related Documentation Document Conventions Introduction 1-5 If You Need Help DCT3412 Installation Manual Http://businessonline.motorola.com888-944-4357 / 215-323-0044 / 888-944-HELP Technical Response Center Telephone Menu Options Calling for Repairs Section 2 Overview This section describes the front and rear panel. Front Panel Figure 2-1 Front panel Rear Panel Figure 2-2 Rear panel Key Item Function Installation Important Safety Considerations During Transportation to the Subscriber Home During Installation Before You Begin Clearing the Hard Drive Video Connection Options Audio Connection Options Installation Overview Connecting to an HDTV Video Only Page Cabling to an HDTV Audio Only Connecting to an A/V Receiver Audio Only Connecting to a Stereo TV Connecting a Stereo TV Page Connecting a Stereo TV and Stereo VCR Connecting an A/V Receiver, TV, and VCR Page Page Installing the Optional IR Blaster Locating the IR Receiver on the VCR Connecting the IR Blaster Checking the IR Blaster Data Device Connections Boot Cycle Page Boot Cycle Error Codes Code Description When Error Occurs Action Required Operational Check for the Remote Control Optimizing the High-Definition Settings Page Setting Description Graphics Overlaying the Video Additional HDMI Settings Diagnostics Using the Diagnostics d01 General Status The General Status fields are: Field Description d02 Purchase Status The Purchase Status fields are: Field Description d03 Out-Of-Band (OOB) Status The Out-Of-Band Status fields are: Field Description OSD LED Description d04 In-Band Status Page d05 Unit Address This diagnostic displays the unit address: Page d06 Current Channel Status Page Page d07 RF Modem (Upstream) The RF Modem fields are: Field Description d08 Code Modules The Code Modules fields are: Field Description OSD Status Description d09 Memory Configuration d10 KeypadLED d11 Interface Status The Interface Status fields are: Field Description Field Description d12 User Setting Status Page d13 DVR/Hard Drive Status This two-page diagnostic displays the DVR and hard-drive status. The DVR/Hard Drive Status fields are: Field Description Standby The hard drive is working normally, but is at rest. (The State returns to Active The hard drive is accessing data. Failed The hard drive hardware has failed. Yes The internal drive temperature exceeds 140 F (60 C). The LED No There is no over-temp problem. d14 DOCSIS Status This three-screen diagnostic displays status information for the embedded cable modem (ECM): Page Page Page d15 Application Specific Information This diagnostic displays information about application servers: The fields are: Field Description d16 Interactive Status Figure 4-10 Interactive status LED display The Interactive Status fields are: Field Description Page Section 5 Troubleshooting Page Page Appendix A Specifications Connection Record Abbreviations and Acronyms