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Motorola DCT3412 Using the Diagnostics

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4-2 Diagnostics

Using the Diagnostics

To use the diagnostics:

1 Ensure that the DCT3412 is installed with the base platform or Thin Client software and

that it is connected to an AC outlet.

2 Press POWER and immediately press SELECT to enable diagnostic mode. The Diagnostics

main menu is displayed on the OSD and “d01” is displayed on the front-panel LED:

DIAGNOSTICS

> d01 GENERAL STATUS

d02 PURCHASE STATUS

d03 OOB STATUS

d04 INBAND STATUS

d05 UNIT ADDRESS

d06 CURRENT CHANNEL STATUS

d07 UPSTREAM MODEM

d08 CODE MODULES

d09 MEMORY CONFIG

d10 KEYPAD/LED

d11 INTERFACE STATUS

d12 USER SETTING STATUS

d13 PVR/HDD STATUS

d14 DOCSIS

d15 APPLICATION SPECIFIC INFORMATION

d16 INTERACTIVE STATUS (displayed only when Thin Client is running)

E EXIT

Figure 4-1

Example of the LED for the main menu

MUTE MUTE

P

You can use the following keys to navigate the diagnostics menus:

 Press CHANNEL ▲, CHANNEL ▼, CURSOR ▲, or CURSOR ▼ to select d01 through E.

 Press CURSOR ◄, CURSOR ►, SELECT, or ENTER to execute the selected diagnostic.

 Select E from the main menu or press POWER to exit.

DCT3412 Installation Manual

Contents

Main CAUTION Caution Special Symbols That Might Appear on the Equipment IMPORTANT SAFETY INSTRUCTIONS FCC Declaration of Conformity Canadian Compliance Contents Page Page Tables Introduction Features Tuners Standard Audio/Video Features Standard DVR Functionality Standard Data Features Standard Miscellaneous Features Available Optional Features Using This Manual Related Documentation Document Conventions Introduction 1-5 If You Need Help DCT3412 Installation Manual Http://businessonline.motorola.com888-944-4357 / 215-323-0044 / 888-944-HELP Technical Response Center Telephone Menu Options Calling for Repairs Section 2 Overview This section describes the front and rear panel. Front Panel Figure 2-1 Front panel Rear Panel Figure 2-2 Rear panel Key Item Function Installation Important Safety Considerations During Transportation to the Subscriber Home During Installation Before You Begin Clearing the Hard Drive Video Connection Options Audio Connection Options Installation Overview Connecting to an HDTV Video Only Page Cabling to an HDTV Audio Only Connecting to an A/V Receiver Audio Only Connecting to a Stereo TV Connecting a Stereo TV Page Connecting a Stereo TV and Stereo VCR Connecting an A/V Receiver, TV, and VCR Page Page Installing the Optional IR Blaster Locating the IR Receiver on the VCR Connecting the IR Blaster Checking the IR Blaster Data Device Connections Boot Cycle Page Boot Cycle Error Codes Code Description When Error Occurs Action Required Operational Check for the Remote Control Optimizing the High-Definition Settings Page Setting Description Graphics Overlaying the Video Additional HDMI Settings Diagnostics Using the Diagnostics d01 General Status The General Status fields are: Field Description d02 Purchase Status The Purchase Status fields are: Field Description d03 Out-Of-Band (OOB) Status The Out-Of-Band Status fields are: Field Description OSD LED Description d04 In-Band Status Page d05 Unit Address This diagnostic displays the unit address: Page d06 Current Channel Status Page Page d07 RF Modem (Upstream) The RF Modem fields are: Field Description d08 Code Modules The Code Modules fields are: Field Description OSD Status Description d09 Memory Configuration d10 KeypadLED d11 Interface Status The Interface Status fields are: Field Description Field Description d12 User Setting Status Page d13 DVR/Hard Drive Status This two-page diagnostic displays the DVR and hard-drive status. The DVR/Hard Drive Status fields are: Field Description Standby The hard drive is working normally, but is at rest. (The State returns to Active The hard drive is accessing data. Failed The hard drive hardware has failed. Yes The internal drive temperature exceeds 140 F (60 C). The LED No There is no over-temp problem. d14 DOCSIS Status This three-screen diagnostic displays status information for the embedded cable modem (ECM): Page Page Page d15 Application Specific Information This diagnostic displays information about application servers: The fields are: Field Description d16 Interactive Status Figure 4-10 Interactive status LED display The Interactive Status fields are: Field Description Page Section 5 Troubleshooting Page Page Appendix A Specifications Connection Record Abbreviations and Acronyms