Motorola F3 Warranty Service Policy, Parts Replacement, Conventions, Out of Box Failure Policy

Models: F3

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Conventions

Level 1 and 2 Service Manual

Introduction

Conventions

Special characters and typefaces, listed and described below, are used in this publication to emphasize certain types of information.

Note: Emphasizes additional information pertinent to the subject matter.

GCaution: Emphasizes information about actions which may result in equipment damage.

EWarning: Emphasizes information about actions which may result in personal injury.

Information from a screen is shown in text as similar as possible to what appears in the display. For example, ALERTS or ALERTS.

Warranty Service Policy

The product will be sold with the standard 12 months warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non warranty repairs are available at agreed fixed repair prices.

Out of Box Failure Policy

The standard out of box failure criteria applies. Customer units that fail very early on after the date of sale, are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early life failure.

Product Support

Customer’s original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola High Technology Centers will perform level 4 (full component) repairs.

Customer Support

Customer support is available through dedicated Call Centers and in-country help desks. Product Service training should be arranged through the local Motorola Support Center.

Parts Replacement

When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual or supplement.

When ordering crystals or channel elements, specify the Motorola part number, description, crystal frequency, and operating frequency desired.

When the Motorola part number of a component is not known, use the product model

6809505A65-A

October 27, 2006

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Motorola F3 Warranty Service Policy, Parts Replacement, Conventions, Out of Box Failure Policy, Product Support