Motorola SM56 quick start ∙ The modem cannot complete a connection to another modem

∙Get An Error Message "You are not connected to a standard phone line"

When you try to dial a connection an error message box pops up, indicating that your are not connected to a proper analog phone line. This is the SM56 digital line guard (only available on PCI

IIand AC-L modems) feature, which protects against hardware damage if the modem is plugged into a high current phone outlet -- such as a digital phone jack. The modem automatically detects the over-current and goes back on-hook before hardware damage occurs. Check the phone outlet and make sure that it is a real analog phone line. Try another analog phone jack.

∙I Cannot Hear Call Progress

1.Make sure your speakers are connected to the speaker output jack on your sound system.

2.Call progress reporting on the SM56 requires Direct X 5.0 (for Win 98, Windows Me, and Win 2000) or later be installed on your PC, and that your sound system/drivers support Direct X playback. To test, go into the SM56 AC-L Modem helper Desktop Tray application and select the Call Progress tab. Then click the Test button. If you do not hear anything then your sound system does not support Direct X (or the correct version). Contact your sound card vendor for driver updates or more information.

∙The modem cannot complete a connection to another modem

1.Ensure that your modem is dialing the correct number. Ensure that you've specified the correct area code, if one is required.

2.Determine whether the remote modem is correctly configured to communicate with yours.

∙The modem does not answer incoming calls

1.Ensure that the automatic answer parameter is set to one of the enabled options, using the ATS0 command (ATS0=1 to answer after one ring, ATS0=2 to answer after two rings, and so on).

2.Ensure that no other devices, such as fax or answering machines, are answering calls before the modem does.

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∙The modem disconnects during a connection

1.Ensure that the telephone cable is securely connected at both ends.

2.Ensure that call-waiting is disabled. In most areas, the command *70 or #70 disables call-waiting. Check with your telephone company for the correct key sequence. (With call-waiting, the incoming call's click sound may be disrupting your call.)

3.Another phone extension in the house might have been picked up.

∙Data is not transmitted or received for unusually long periods of time

1. Re-dial the call. (The telephone line connection may be poor.)