10 Contact Information
If you have a problem with the SM56 modem, ensure that the problem and its solution are not shown in the Troubleshooting section. If you cannot resolve it through this list first contact your direct SM56 modem or PC supplier.
Modem related information should include as much detail as possible to allow support teams to qualify and reproduce (if necessary) the problems, including:
Information about your modem:
∙SM56 modem driver version number (find this by recording the modem's response to the ATI3 command)
Information about your setup:
∙The telephone number you are calling from.
∙The telephone number you are calling to.
∙If performing a lab test, a detailed description of the equipment used.
∙The remote modem information.
∙Direct external analog telephone line or through a PBX
Information about the problem:
∙The actions and steps that you performed.
∙A description of what you saw; be specific.
∙A description of what you expected to see.
∙If possible, a description of what you saw using other modems under the same conditions.
Appendix A: SM56 Main Features
∙Drivers available for Windows 98, Windows Millennium, Windows 2000 and Windows XP
∙Full Windows Plug and Play support.
∙Powerful modem installation,
∙Data and fax mode operation.
∙The V.90/V.92 56K standard and K56flex, for maximum ISP interoperability.
∙The V.80 interface to
∙The V.34, V.32bis, V.32, V.23, V.22bis, V.22, V.21, Bell 212A, and Bell 103 modulation standards
∙Fax Class 1
∙V.17, V.21, V.29, V.27ter Group III Fax modes
∙V.42,
∙V.42bis and MNP 5
∙DTE rates from 300 bps to 115.2 Kbps
∙Supports distinctive ring on all models except Data/Fax only modems
∙Supports US Caller ID on all models except Data/Fax only modems.
∙Supports Telephone Answering Machine (TAM) on all models except Data/Fax only modems.
