General System features, Troubleshooting | Nortel Networks 6.1

Table of Contents / xiii

Maintaining security 238

Accessing Norstar remotely over the public network 239 Tones 239

Using Class of Service (COS) passwords 240

General System features 243

Disconnect supervision 243

Hunt Groups 243

Internal numbers 243

Line assignment 244

Target line 244

Line pools 245

Overflow call routing 245

M7100 and T7100 telephones 245

Memory buttons 246

One-line display 246

Prime line 247

Private lines 247

Volume bar 247

Troubleshooting 249

Using the alarm telephone 249

Reporting and recording alarm codes 249

Testing the telephone 249 Testing the telephone display 250 Testing the telephone buttons 250

Testing the speaker in the telephone handset 250 Testing the telephone headset 251

Testing the telephone speaker 251

Testing the power supply to a telephone 251

Common feature displays 253

Index 257

Backup programming overlays 277

P0603544 02

Compact ICS 6.1 System Coordinator Guide

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Nortel Networks 6.1 manual General System features, Troubleshooting, Common feature displays Index

Contents

Compact ICS System Coordinator Guide Page Table of Contents Iv / Table of Contents Auto Attendant Making calls Transferring calls Handling many calls at once Communicating in the office Forwarding your calls Customizing your telephone Tracking your incoming calls Programming Hunt Groups User Preferences Telephone features Using the Hospitality features Isdn Using System features Xii / Table of Contents Troubleshooting General System featuresCommon feature displays Index Xiv / Table of Contents Understanding programming Using this guide Before you start What you’ll need to do programming Using ButtonsBusiness Series Terminal T7316 Business Series Terminal T7316E Business Series Terminal buttonss Display buttons Usingthe buttons under the display Attd set Programming overlay Business Series Terminal with overlay Placing the programming overlay on M-series terminals Series terminals overlay Map for working in programming Programming map Programming map Password FeatureStarting and ending a session Programming map Display digitsY Ending a sessionEnd of session Entering letters and numbers using the dialpad 1200pm Press FeatureChanging the time and date on the display Hour Hour01Minutes00 Minutes Begin the programming session Adding or changing a system speed dial Add or change the telephone number Choose a speed dial codeSelect a line for the speed dial code Choose what shows up on the display Program a name for a speed dialDisplay digitsN NameSys Spd Di Name Changing the name of a telephoneNameS NameSAVINGS BA Change the name of a telephone Change the name of a line Changing the name of a line NameLOCAL Making changes to Call Forward No Answer2525 Capabilitiesˆ Forward delay3 Forward delay4Fwd no answerˆ Fwd toNone Fwd on busy Making changes to Call Forward on Busy Making Changes to Do Not Disturb on Busy ¤‹ﬂ›¤ﬂ‹›› Frequently used programming operations To end What would you like to do next? Answering incoming calls with Hunt Groups Answering callsAnswering an incoming call Line buttons What line indicators mean Rings you may hear FlashrateindicatorsforT7316eandKIMicons Answering calls at a prime telephone Sorting calls by distinctive ring patterns Displays Expanding telephone button capacityDND from DND transfer DRT Line001 Line001 callback Line001 to prime Line002Line052 Customizing your CAP module Using a CAP module Indicator is on when the telephone has Using a KIM as a central answer positionIndicator is off when a telephone has Monitoring telephones with the CAP module Norstar T7316E telephone with added KIM Unplug and replug the T7316E line cable Cold starting the KIMAt this point, do one of the following KIM single-module cold start KIM multi-module cold start Customizing your KIM moduleEKIM button programming for CAP Terminals&Sets displays Hearing aid compatibility Release buttonMonitoring telephones from the CAP You do, you disconnect the call. Use Instead Viewing information about a call on the display Using Call Information for a particular call Displaying Call Information for a call on hold Displaying Call Information before or after answeringPress Display shows ˆSelect a call Changing what information is shown first about a call Picking up a call ringing at another telephone Answering any ringing telephone using Directed PickupPress Group Pickup cannot be used to retrieve a camped call Already joined Changing a pickup group for a setPickup denied Pickup Answering a call using Trunk Answer Answer DNs and Answer keys Creating a Conference Call Disconnecting one party On hold Independently holding two callsPut on hold Press You can re-establish the conference Take one call off hold Removing yourself from a conference Splitting a conferenceParties only Conf. on hold Listening to a call as a group Canceling Group ListeningLine001 Press held line Answering calls without lifting the handset Using handsfree/mute Muting handsfree Making calls without lifting the handsetChanging a regular call to handsfree Changing a handsfree to a regular call On models with separate handsfree and mute buttons Using handsfree HandsfreeNone Changing handsfree for a telephoneHandsfreeAuto HandsfreeStd Changing handsfree answerback for a telephone Button.¤‹ﬂ›ﬂ¤ﬂﬂ‹›› Creating a conference by releasing privacy Turning Privacy on or off for a callMaking a call private By pressing Checking call length using Call Duration TimerOr how long you have been on your present call 72 / Answering calls Busy Making calls95551234 Cant ring again Do not disturb CallingExpensive route Hidden number Line denied Line001 Restricted call Line pools Choosing a line using a line buttonRing Again? Select a line Press Enter a line pool access code Using a line pool to make a call Using Automatic Dial Using Standard DialChanging how you dial your calls Making calls from an Isdn terminal Using Pre-dial When the internal number you have called is busy Giving a telephone the ability to make priority calls Making a priority callCall blocked Please wait Canceling Ring Again Using Ring AgainPress To cancel a Ring Again request Turning on Ring Again YES no Exit Cant ring again Ring Again? 82 / Making calls System Answer Auto Attendant CCR groups Custom Call Routing CCR Customizing System Answer and CCR Direct extension dialing System Answer Press Change or Turning System Answer on or off Turning CCR on or off Basic password the default passwords areChoosing the attendant telephone CCR Changing the language for System Answer Press ≠, ‘, and ≠ Setting ring delay before System Answer takes a callPress ‘twice. The display shows System Answer… Assigned , Unassgnd Adding/removing telephones from CCR groups Using customized greetings for System Answer and CCR Using the pre-recorded greetings CCR, Bus. closed CCR, Bus. open Time available for customized greetings Want to record your own greeting User Mode User Auto Attendant Programming or changing CCR destinations Storing a number on a memory button for Autodial Time savers for making callsPress To program an external number or Quit Bksp Using intercom as the line for Autodial Preventing a telephone from using Last Number Redial Using Last Number RedialProgram and Hold Program and OK No last number Using Speed Dial Adding or changing a User Speed Dial Changing and adding System Speed DialsEnter digits You are finished, press Preventing a telephone from using Saved Number Redial Using Saved Number RedialSaving a number Dialing a saved number Hidden number No number saved Handling many calls at once Using HoldListening on hold You can temporarily suspend a call by pressing Holding a call exclusively Using Call QueuingOn hold ‹ﬁtelephone Using system-wide call appearance Swca Incoming calls Outgoing calls Swca indicators, call status states auto assign No free call keys When you are ready to complete the transfer, press Or Join Using the transfer featureTransferring calls Transferring a call Transferring external calls Canceling a transferOr Cancl No reply 2122Invalid number Line001 hung up Line00121 Transfer denied Using Camp-onTransfer to2 Camp max Retrieving a parked call Parking a call Using Call Park Using Callback 118 / Transferring calls Using Call Forward at your telephone Canceling Call ForwardForwarding your calls Forwarding your calls to with Norstar Changing the delay before a call is forwarded Changing the automatic Call Forward settingsOverriding Call Forward Changing Forward no answer DND on Busy Forward on busy Forward denied Call Forward and Voice Mail Turning on Line Redirection Line RedirectionAll the lines on your telephone light up before pressing You can turn the redirect calls feature on and off Canceling Line RedirectionAllowing a telephone to redirect calls Press Select the lines you no longer want to be redirected Displays while redirecting lines Turning the redirect ring for a telephone on or off Displays while canceling redirection How Line Redirection is different from Call Forward Using Line RedirectionTo process 128 / Forwarding your calls Paging Communicating in the officeMaking a page announcement Creating page zones Activating and deactivating the ability to Tip Using Page with external paging equipment Sending messages using the displaySending a message To. The display shows Message for you Viewing your messages Canceling a message you have sentReplying to a message Removing items from your message list Cancel deniedViewing messages you sent ClearedLINENAM P0603544 Compact ICS 6.1 System Coordinator Guide Answering a Voice Call without touching your telephone Using Voice Call Voice call Canceling Voice Call DenyDial voice call Microphone muted 138 / Communicating in the office Tracking your incoming calls Using Call Log Logging a call manually Call Log optionsPress Or Next to change the option Viewing your Call Log Deleting old log items autobumpingViewing a Call Log item Erasing log items Creating a password to your Call Log Making a callusing Call Log Password Changing your Call Log password1Unknown name 49/1234567890123 1Unknown numberCalls bumped Hold or release Use Setname Jan 900a Line001 ¯27 Using Voice mail 146 / Tracking your incoming calls Feature name Finding out what a button does using Button InquiryCustomizing your telephone 123456789012345 You cannot program Onto a Memory button Changing the language on the displayEnglish Press French Press Spanish Press Programming feature buttons Programming a feature code onto a memory buttonPress Press the feature button Or OK to erase the button Feature moved Feature codeEnter code Labeling your set ‘‘Finding out what a button does using Button Inquiry’’ onApplying button labelling Business Series Terminals Norstar button caps Identifying the telephonesUnlabeled, clear button caps Pre-printed, colored button caps in green or gray T7316E BST upper buttons Square template T7316E Business Series Terminal button defaultsT7316E BST lower buttons Square template T7316E BST upper buttons Hybrid template T7316E BST upper buttons PBX templateT7316E BST lower buttons PBX and Centrex T7316 BST upper buttons T7316 Business Series Terminal button defaults Set221 Set224 Set222 Set225 Set223 Set226 Line1 CallFwd T7316 BST lower buttons M7310 lower button assignments M7310 telephone button defaults01∂ 01Line1 02† 02ø 07 µ CallFwd 05π M7310 dual memory buttons M7100 and T7100 telephone button defaults Tip The default Page button activates General Page option M7208 telephone button defaults Hybrid M7324N memory key assignments Square Rules of default button assignment Default button assignments Moving line buttons Changing the type of ring Adjusting the Ring volumeOr calls indication Restoring the messages and calls indication 164 / Customizing your telephone Enter the Basic password the default passwords is Using User PreferencesUser Preferences Press ‘to move through all the telephones on the system Display buttons used in button programming Changing button programming Changing a User Speed Dial Changing how calls are dialed Changing Call Log optionsChanging the language used on the display Making the display lighter or darker B01L06Line 10+24 buttonsB02#Reply Msg CodeF#65 170 / User Preferences Programming Hunt Groups Adding or removing members from a group At Hunt groups, press ≠. The display shows Show group Group Press To exit or ‘to continue programming 174 / Programming Hunt Groups Setting the distribution mode Programming busy line setting Setting the hunt delay Programmingthe overflow set Programming the queue time-out Allowing/disallowing an auxiliary ringer Setting the nameRinger Assigninga distinctive ring pattern to a Hunt Group Using Silent Monitor Other Join Exit Other Leave Exit DN Idle Feature notesNeed I/C key Programming Hunt Groups 184 / Programming Hunt Groups Hospitality passwords Using the Hospitality featuresPress ADMIN. The display shows Desk pswd Cond pswd Room/desk informationPress ‘until the display shows Hospitality There are two aspects to programming room information Programming room information Service timesPress ≠ . Show set displays Setting dialing filters by room state Using the room/set programmingAt the Hospitality heading, press ≠until Service time Press To exit Using the room set Setting the room conditionUsing the admin set To indicate Set to srv done Terminals&Sets¤‹ﬂ›ﬂ Programming the alarm featurePress ‘. Attn duration 15 displays Press ‘. Time format12 hr displays Using the Administration set to control alarms Canceling an alarm Using the alarmEnter time Hhmm Turning off an alarm 194 / Using the Hospitality features Installing Business Series Terminals Telephone featuresInstalling the Business Series Terminal connections Mounting a Business Series Terminal on the wall Mounting a Business Series Terminal on the wall Mounting a Business Series Terminal using the stand Installing a Norstar telephone Installing Norstar telephones Mounting a Norstar telephone on the wall Moving telephones Naming a telephone or a line Canceling Do Not Disturb Refusing to answer a callStopping calls Allow calls Turning Background Music off Using Background MusicHave it attached to your ICS Some telephones, you use Flash instead of handsfree/mute ˚‡ﬁ ˚‡›˚‚⁄ Telephone features Conference ˚‡⁄ ˚‡·˚ﬂ¤ ˚ﬂ· ˚¤ Cancel ˚£¤˚ﬂ‡ ˚‡¤ Using a data communication device with the I-ATA˚‚‚ Device. Enter ˚ To turn the tones back on Troubleshooting for the device attached to Using the I-ATA with modems and fax machinesMight be with the data communication device 210 / Telephone features Isdn Line access from an Isdn terminal Isdn BRI featuresNetwork Name Display for BRI When activated Allows you to block the outgoing name Service provider featuresName and number blocking for BRI Call Forward Automatic Call Back Calling the number your calls are forwarded toAutomatic Recall Mcid profile Network Call Diversion profile Isdn BRI terminalsMcid prompts Isdn applications Internet and database access Leased line backupLAN to LAN bridging 218 / Isdn Using alternate or scheduled services Using System featuresPreventing certain calls from being made Making additional telephones ring Turning Services on and off Press ‘twice. Services displays Turning Services on and off using feature codesPress ≠. Ringing Service displays Press ≠and use Change to set the Service to Manual To turn off a Service To turn on a Service Sched Restrn No services onSched Ringing Sched Routing 224 / Using System features Using a Basic password Using passwordsGive Programming Clearing a Call Log password Changing passwords Silent Monitor password Hospitality passwordsDesk pswd Cond pswd Direct-dial Using special telephonesChanging the direct-dial telephone assignments Press ≠at Terminals&Sets Hotline You can set up a telephone as a hotlineBypassing a Hotline Making a telephone a hotline telephone SM Supervisor Control telephonePress ≠ at Terminals&Sets Intrnl , or Extrnl Changing Set Lock programming for a telephone Using Set lock Turning the auxiliary ringer for a telephone on or off Using an auxiliary ringerFull Preventing a telephone from using Link Using Host System dialing signalsLink Long Tones PauseWhile on a call, press Sounds for as long as you hold down the button Long Tones Run/Stop Wait for Dial Tone Using tone dialing for a callInvalid code Controlling access to your Norstar system Using your Norstar system from an external location Class of Service COS Direct inward system access DisaMaintaining security Tones Accessing Norstar remotely over the public network Changing your Class of Service Using Class of Service COS passwords Invalid Password 242 / Using System features Disconnect supervision General System featuresHunt Groups Internal numbers Target line Line assignment M7100 and T7100 telephones Overflow call routing One-line display Memory buttonsSubstitutes for display buttons Prime line Volume barPrivate lines 248 / General System features Using the alarm telephone TroubleshootingTesting the telephone Reporting and recording alarm codes Testing the telephone buttons Testing the telephone displayTesting the speaker in the telephone handset Handset test Testing the telephone speaker Testing the telephone headsetTesting the power supply to a telephone 252 / Troubleshooting You may see the following displays when you use a feature Common feature displays1234567890123 3921 Pick up receiver Call 21? Release a call Use line pool? Priority No free lines No line selected Use21 Incoming only Index Symbols ËÍ‰ÂÊÈ˜‰ﬂﬂ Access denied Basic password 16, 165, 225 Bksp ATA feature code 204 Cant ring again 74, 81 Cancel ATA feature code 204 Call tracedWays to make a 73 Call 221? Camp denied 115 Camp max 114 Camp to 115 Camped 115 Camped CAP Did 264 / Index Using Swca keys 107 Hold or release 144 Hold or release Hunt Groups Incoming only 256 indicators Line 001 waiting KIM Maintaining security 238 Make calls first 255 making calls Not allowed Not available 215 No line selected 254Positioning on the set 22 Override Queuing 78 Priority denied 79 Priority223 255 Privacy Quit Release a call 115 Release a call 255 Release button 19 Swca Show ÊÈ˜‰ P0603544 02 ËÍ‰Â Videoconferencing 216 View T7316 Backup programming overlaysHeading Show Back Next Heading Show