Nortel Networks 6.1 manual Using Call Park

116 / Transferring calls

Using Call Park

When you park a call, the system assigns one of nine codes for the retrieval of the call. These codes consist of the Call Park prefix, which may be any digit from 0 to 9, plus a two-digit call number between 01 and 09. For example, if the Call Park prefix is 4, the first parked call is assigned Call Park retrieval code 401.

The Norstar system assigns Call Park codes in sequence, from the lowest to the highest, until all the codes are used. This round-robin approach means that a greater variety of codes are used, which makes it easier for a call to reach the right person when more than one incoming call is parked.

The highest call number, which is the Call Park prefix followed by 09, is used only by telephones or devices connected to the system using an analog terminal adapter (ATA).

Your installer or customer service representative programs both the Call Park prefix and the delay before parked calls are returned to the originating telephone. External calls parked for longer than the programmed delay are returned to your telephone.

Tip - Answered Hunt Group calls are parked in the same manner as other calls. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171.

Call Park can be disabled by your installer or customer service representative.

If you disable Call Park, you cannot use the system-wide call access (SWCA) feature.

Compact ICS 6.1 System Coordinator Guide P0603544 02