Nortel Networks 6.1 manual Handling many calls at once, Transferring calls

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Using the pre-recorded greetings 91

Using customized greetings for System Answer and CCR 91 Time available for customized greetings 93

Recording customized greetings for System Answer and CCR greetings 94

Programming or changing CCR destinations 96

Testing your custom System Answer and CCR 96

Time savers for making calls 97

Storing a number on a memory button for Autodial 97 Using intercom as the line for Autodial 98

Using Last Number Redial 99

Preventing a telephone from using Last Number Redial 99 Using Speed Dial 100

Changing and adding System Speed Dials 101 Adding or changing a User Speed Dial 101 Making a speed dial call 102

Using Saved Number Redial 103

Saving a number 103

Dialing a saved number 103

Preventing a telephone from using Saved Number Redial 103

Handling many calls at once 105

Using Hold 105

Retrieving a held call 105

Holding automatically 105

Listening on hold 105

Holding a call exclusively 106

Using Call Queuing 106

Using system-wide call appearance (SWCA) 107

Incoming calls 108

Outgoing calls 109

No free call keys 110

Transferring calls 111

Using the transfer feature 111

Compact ICS 6.1 System Coordinator Guide P0603544 02