Nortel Networks 6.1 manual Auto Attendant

Auto Attendant / 95

greeting, or Off to turn them off. If your system does not have the capability to allow you to record your own version of the system greeting (D, E, F, and G), you may select Sys to turn on the pre- recorded greetings, or Off to turn them off.

A greeting that is turned off is not erased. The time used by the greeting is not returned to the 96-second time pool.

5.Press ≠. The display shows Greeting A: User. Your choices are PLAY, REC, and OK. Press PLAY to play the greeting.

6.Press REC to record a greeting. As soon as you press REC the previous recording is erased. Making a recording of less than two seconds duration also erases the previous greeting.

7.Press OK when you have completed your recording.

8.To continue recording greetings, press NEXT, then REC to record the next greeting.

9.Press OK when you have completed your recording.

Example: “Our business hours are 8 a.m. to 5 p.m., Monday through Friday”.

10.To continue recording greetings, press NEXT, then REC to record the next greeting, for example the caller menu.

The greeting used with the caller menu indicates the destinations you have chosen for each digit.

Example: “To reach one of our sales agents, press 1. To contact our accounting office, press 2. To reach Joan Smithers, press 3. To talk to an attendant, press 0. To repeat this menu, press star.”

11.Continue recording any remaining greetings. Remember that some greetings are shared by both System Answer and CCR. Ensure that the recording is appropriate for both features.

Tip - If you have recorded your greetings, you can

press NEXT from the display showing

Auto att grtngs and go right into the menu for programming destinations for CCR.

P0603544 02 Compact ICS 6.1 System Coordinator Guide