Nortel Networks 6.1 manual Using Call Queuing, Holding a call exclusively, On hold

P0603544 02

Compact ICS 6.1 System Coordinator Guide

106 / Handling many calls at once

3.Press the line button of the call. You may hear indications from the far end that you are on hold (for example, tones or music).

4.When the person you were talking to returns you hear them through your telephone speaker. Lift the handset and talk.

Tip - If Automatic handsfree has been assigned to your telephone, you can use the handsfree/mute feature instead of Listen on Hold.

Holding a call exclusively

You can put a call on Exclusive Hold so that it can be retrieved only￿‡·at your telephone.

	Press	or	. The line appears busy on all other
		￿‡·￿￿		￿°‚⁄
	telephones, and the call cannot be picked up by anyone else in the office.
Displays
			You have placed one or more calls on hold. The
	On hold:	LINENAM
			name of the line that has been held the longest is
			displayed.

Using Call Queuing

If you have more than one call ringing at your telephone, you can choose

￿°‚⁄

the call that has the highest priority by pressing.

Call Queuing answers incoming external calls before callback, camped, and transferred calls.