Nortel Networks 6.1 manual Forward on busy, DND on Busy

Forwarding your calls / 121

Forward on busy

Forward on busy redirects your calls to another telephone on your Norstar system when you are busy on a call, or when you have Do Not Disturb activated at your telephone.

For step-by-step instructions, see ‘‘Making changes to Call Forward on Busy’’ on page 39.

Line Redirection takes precedence over Forward on busy. Calls that are redirected by Line Redirection are not affected by any Call Forward features or Call Forward programming.

Telephones that have Forward on busy active can receive priority calls. If you are busy on a target line call, another call to that target line is redirected to the prime telephone for that target line.

Tip - If the telephone is a member of a Hunt Group, the Call Forward on busy feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171.

DND on Busy

When you are busy on a call and a second call comes in, your telephone rings softly to alert you to the second call. If you find this second ring distracting, you can have the system prevent a second call from disturbing you by assigning Do Not Disturb (DND) on Busy to your extension.

When DND on Busy is turned on for the telephone, internal and private network callers hear a busy tone instead of ringing when you are on the telephone. External callers are transferred to the prime set used in your system.

For step-by-step instructions, see ‘‘Making Changes to Do Not Disturb on Busy’’ on page 40.

If you use DND on Busy, the line indicator for an external incoming call flashes, but your telephone does not ring.

P0603544 02 Compact ICS 6.1 System Coordinator Guide