Compact ICS System Coordinator Guide
Page
Table of Contents
Iv / Table of Contents
Auto Attendant
Making calls
Transferring calls
Handling many calls at once
Communicating in the office
Forwarding your calls
Customizing your telephone
Tracking your incoming calls
Programming Hunt Groups
User Preferences
Telephone features
Using the Hospitality features
Isdn
Using System features
Xii / Table of Contents
Common feature displays Index
General System features
Troubleshooting
Xiv / Table of Contents
Understanding programming
Using this guide
Before you start
Business Series Terminal T7316
Using Buttons
What you’ll need to do programming
Business Series Terminal T7316E
Business Series Terminal buttonss
Display buttons
Usingthe buttons under the display
Attd set
Programming overlay
Business Series Terminal with overlay
Placing the programming overlay on M-series terminals
Series terminals overlay
Map for working in programming
Programming map
Programming map
Password
Feature
Starting and ending a session
Programming map
End of session
Ending a session
Display digitsY
Changing the time and date on the display
1200pm Press Feature
Entering letters and numbers using the dialpad
Hour
Hour01
Minutes00
Minutes
Begin the programming session
Adding or changing a system speed dial
Select a line for the speed dial code
Choose a speed dial code
Add or change the telephone number
Choose what shows up on the display
Program a name for a speed dial
Display digitsN
NameSys Spd Di
Name
Changing the name of a telephone
NameS
NameSAVINGS BA
Change the name of a telephone
Change the name of a line
Changing the name of a line
NameLOCAL
Making changes to Call Forward No Answer
2525
Capabilitiesˆ
Forward delay3
Forward delay4
Fwd no answerˆ
Fwd toNone
Fwd on busy
Making changes to Call Forward on Busy
Making Changes to Do Not Disturb on Busy
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Frequently used programming operations To end
What would you like to do next?
Answering an incoming call
Answering calls
Answering incoming calls with Hunt Groups
Line buttons
What line indicators mean
Rings you may hear
FlashrateindicatorsforT7316eandKIMicons
Answering calls at a prime telephone
Sorting calls by distinctive ring patterns
Displays
Expanding telephone button capacity
DND from DND transfer DRT Line001 Line001 callback
Line001 to prime Line002Line052
Customizing your CAP module
Using a CAP module
Indicator is on when the telephone has
Using a KIM as a central answer position
Indicator is off when a telephone has
Monitoring telephones with the CAP module
Norstar T7316E telephone with added KIM
Unplug and replug the T7316E line cable
Cold starting the KIM
At this point, do one of the following
KIM single-module cold start
KIM multi-module cold start
Customizing your KIM module
EKIM button programming for CAP
Terminals&Sets displays
Hearing aid compatibility
Release button
Monitoring telephones from the CAP
You do, you disconnect the call. Use Instead
Viewing information about a call on the display
Using Call Information for a particular call
Press Display shows ˆSelect a call
Displaying Call Information before or after answering
Displaying Call Information for a call on hold
Changing what information is shown first about a call
Press Group Pickup cannot be used to retrieve a camped call
Answering any ringing telephone using Directed Pickup
Picking up a call ringing at another telephone
Pickup denied
Changing a pickup group for a set
Already joined
Pickup
Answering a call using Trunk Answer
Answer DNs and Answer keys
Creating a Conference Call
Disconnecting one party
On hold
Independently holding two calls
Put on hold Press
You can re-establish the conference Take one call off hold
Removing yourself from a conference
Splitting a conference
Parties only
Conf. on hold
Listening to a call as a group
Canceling Group Listening
Line001
Press held line
Answering calls without lifting the handset
Using handsfree/mute
Muting handsfree
Making calls without lifting the handset
Changing a regular call to handsfree
Changing a handsfree to a regular call
On models with separate handsfree and mute buttons
Using handsfree
HandsfreeNone
Changing handsfree for a telephone
HandsfreeAuto
HandsfreeStd
Changing handsfree answerback for a telephone
Button.¤‹fl›fl¤flfl‹››
Making a call private
Turning Privacy on or off for a call
Creating a conference by releasing privacy
Or how long you have been on your present call
Checking call length using Call Duration Timer
By pressing
72 / Answering calls
95551234
Making calls
Busy
Cant ring again Do not disturb
Calling
Expensive route Hidden number Line denied Line001
Restricted call
Line pools
Choosing a line using a line button
Ring Again?
Select a line
Press Enter a line pool access code
Using a line pool to make a call
Using Automatic Dial
Using Standard Dial
Changing how you dial your calls
Making calls from an Isdn terminal
Using Pre-dial
When the internal number you have called is busy
Giving a telephone the ability to make priority calls
Making a priority call
Call blocked
Please wait
Canceling Ring Again
Using Ring Again
Press To cancel a Ring Again request
Turning on Ring Again
YES no Exit
Cant ring again Ring Again?
82 / Making calls
System Answer
Auto Attendant
CCR groups
Custom Call Routing CCR
Customizing System Answer and CCR
Direct extension dialing
System Answer Press Change or
Turning System Answer on or off
Choosing the attendant telephone
Basic password the default passwords are
Turning CCR on or off
CCR
Changing the language for System Answer
Press ‘twice. The display shows System Answer…
Setting ring delay before System Answer takes a call
Press ≠, ‘, and ≠
Assigned , Unassgnd
Adding/removing telephones from CCR groups
Using customized greetings for System Answer and CCR
Using the pre-recorded greetings
CCR, Bus. closed
CCR, Bus. open
Time available for customized greetings
Want to record your own greeting User
Mode User
Auto Attendant
Programming or changing CCR destinations
Press To program an external number or
Time savers for making calls
Storing a number on a memory button for Autodial
Quit Bksp
Using intercom as the line for Autodial
Preventing a telephone from using Last Number Redial
Using Last Number Redial
Program and Hold
Program and OK
No last number
Using Speed Dial
Enter digits
Changing and adding System Speed Dials
Adding or changing a User Speed Dial
You are finished, press
Preventing a telephone from using Saved Number Redial
Using Saved Number Redial
Saving a number
Dialing a saved number
Hidden number No number saved
Handling many calls at once
Using Hold
Listening on hold
You can temporarily suspend a call by pressing
On hold
Using Call Queuing
Holding a call exclusively
‹fitelephone
Using system-wide call appearance Swca
Incoming calls
Outgoing calls
Swca indicators, call status states auto assign
No free call keys
When you are ready to complete the transfer, press Or Join
Using the transfer feature
Transferring calls
Transferring a call
Or Cancl
Canceling a transfer
Transferring external calls
No reply
2122
Invalid number
Line001 hung up Line00121
Transfer denied
Using Camp-on
Transfer to2
Camp max
Retrieving a parked call
Parking a call
Using Call Park
Using Callback
118 / Transferring calls
Using Call Forward at your telephone
Canceling Call Forward
Forwarding your calls
Forwarding your calls to with Norstar
Changing the delay before a call is forwarded
Changing the automatic Call Forward settings
Overriding Call Forward
Changing Forward no answer
DND on Busy
Forward on busy
Forward denied
Call Forward and Voice Mail
All the lines on your telephone light up before pressing
Line Redirection
Turning on Line Redirection
You can turn the redirect calls feature on and off
Canceling Line Redirection
Allowing a telephone to redirect calls
Press Select the lines you no longer want to be redirected
Displays while redirecting lines
Turning the redirect ring for a telephone on or off
Displays while canceling redirection
To process
Using Line Redirection
How Line Redirection is different from Call Forward
128 / Forwarding your calls
Making a page announcement
Communicating in the office
Paging
Creating page zones
Activating and deactivating the ability to
Tip
Using Page with external paging equipment
Sending messages using the display
Sending a message
To. The display shows Message for you
Replying to a message
Canceling a message you have sent
Viewing your messages
Removing items from your message list
Cancel denied
Viewing messages you sent
ClearedLINENAM
P0603544 Compact ICS 6.1 System Coordinator Guide
Answering a Voice Call without touching your telephone
Using Voice Call
Voice call
Canceling Voice Call Deny
Dial voice call
Microphone muted
138 / Communicating in the office
Tracking your incoming calls
Using Call Log
Press Or Next to change the option
Call Log options
Logging a call manually
Viewing your Call Log
Deleting old log items autobumping
Viewing a Call Log item
Erasing log items
Creating a password to your Call Log
Making a callusing Call Log
1Unknown name
Changing your Call Log password
Password
49/1234567890123
1Unknown number
Calls bumped Hold or release Use Setname Jan 900a
Line001 ¯27
Using Voice mail
146 / Tracking your incoming calls
Feature name
Finding out what a button does using Button Inquiry
Customizing your telephone
123456789012345
English Press French Press Spanish Press
Changing the language on the display
You cannot program Onto a Memory button
Press Press the feature button Or OK to erase the button
Programming a feature code onto a memory button
Programming feature buttons
Enter code
Feature code
Feature moved
Labeling your set
‘‘Finding out what a button does using Button Inquiry’’ on
Applying button labelling
Business Series Terminals
Norstar button caps
Identifying the telephones
Unlabeled, clear button caps
Pre-printed, colored button caps in green or gray
T7316E BST lower buttons Square template
T7316E Business Series Terminal button defaults
T7316E BST upper buttons Square template
T7316E BST lower buttons PBX and Centrex
T7316E BST upper buttons PBX template
T7316E BST upper buttons Hybrid template
T7316 BST upper buttons
T7316 Business Series Terminal button defaults
Set221 Set224 Set222 Set225 Set223 Set226 Line1 CallFwd
T7316 BST lower buttons
M7310 lower button assignments
M7310 telephone button defaults
01∂ 01Line1 02† 02ø 07 µ CallFwd
05π
M7310 dual memory buttons
M7100 and T7100 telephone button defaults
Tip The default Page button activates General Page option
M7208 telephone button defaults
Hybrid
M7324N memory key assignments Square
Rules of default button assignment
Default button assignments
Moving line buttons
Changing the type of ring
Adjusting the Ring volume
Or calls indication
Restoring the messages and calls indication
164 / Customizing your telephone
Enter the Basic password the default passwords is
Using User Preferences
User Preferences
Press ‘to move through all the telephones on the system
Display buttons used in button programming
Changing button programming
Changing a User Speed Dial
Changing how calls are dialed
Changing Call Log options
Changing the language used on the display
Making the display lighter or darker
B01L06Line
10+24 buttons
B02#Reply Msg
CodeF#65
170 / User Preferences
Programming Hunt Groups
Adding or removing members from a group
At Hunt groups, press ≠. The display shows Show group
Group Press To exit or ‘to continue programming
174 / Programming Hunt Groups
Setting the distribution mode
Programming busy line setting
Setting the hunt delay
Programmingthe overflow set
Programming the queue time-out
Ringer
Setting the name
Allowing/disallowing an auxiliary ringer
Assigninga distinctive ring pattern to a
Hunt Group
Using Silent Monitor
Other Join Exit Other Leave Exit
Need I/C key
Feature notes
DN Idle
Programming Hunt Groups
184 / Programming Hunt Groups
Hospitality passwords
Using the Hospitality features
Press ADMIN. The display shows
Desk pswd
Cond pswd
Room/desk information
Press ‘until the display shows Hospitality
There are two aspects to programming room information
Press ≠ . Show set displays
Service times
Programming room information
Setting dialing filters by room state
Using the room/set programming
At the Hospitality heading, press ≠until Service time
Press To exit
Using the room set
Setting the room condition
Using the admin set
To indicate Set to srv done
Terminals&Sets¤‹fl›fl
Programming the alarm feature
Press ‘. Attn duration 15 displays
Press ‘. Time format12 hr displays
Using the Administration set to control alarms
Canceling an alarm
Using the alarm
Enter time
Hhmm
Turning off an alarm
194 / Using the Hospitality features
Installing the Business Series Terminal connections
Telephone features
Installing Business Series Terminals
Mounting a Business Series Terminal on the wall
Mounting a Business Series Terminal on the wall
Mounting a Business Series Terminal using the stand
Installing a Norstar telephone
Installing Norstar telephones
Mounting a Norstar telephone on the wall
Moving telephones
Naming a telephone or a line
Canceling Do Not Disturb
Refusing to answer a call
Stopping calls
Allow calls
Have it attached to your ICS
Using Background Music
Turning Background Music off
Some telephones, you use Flash instead of handsfree/mute
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˚‡fi
Telephone features Conference
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˚‡⁄
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˚¤ Cancel ˚£¤
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Using a data communication device with the I-ATA
˚‚‚
Device. Enter ˚ To turn the tones back on
Might be with the data communication device
Using the I-ATA with modems and fax machines
Troubleshooting for the device attached to
210 / Telephone features
Isdn
Network Name Display for BRI
Isdn BRI features
Line access from an Isdn terminal
When activated Allows you to block the outgoing name
Service provider features
Name and number blocking for BRI
Call Forward
Automatic Call Back
Calling the number your calls are forwarded to
Automatic Recall
Mcid profile
Mcid prompts
Isdn BRI terminals
Network Call Diversion profile
Isdn applications
LAN to LAN bridging
Leased line backup
Internet and database access
218 / Isdn
Using alternate or scheduled services
Using System features
Preventing certain calls from being made
Making additional telephones ring
Turning Services on and off
Press ‘twice. Services displays
Turning Services on and off using feature codes
Press ≠. Ringing Service displays
Press ≠and use Change to set the Service to Manual
To turn off a Service
To turn on a Service
Sched Restrn
No services on
Sched Ringing
Sched Routing
224 / Using System features
Using a Basic password
Using passwords
Give
Programming
Clearing a Call Log password
Changing passwords
Silent Monitor password
Hospitality passwords
Desk pswd
Cond pswd
Direct-dial
Using special telephones
Changing the direct-dial telephone assignments
Press ≠at Terminals&Sets
Hotline
You can set up a telephone as a hotline
Bypassing a Hotline
Making a telephone a hotline telephone
SM Supervisor
Control telephone
Press ≠ at Terminals&Sets
Intrnl , or Extrnl
Changing Set Lock programming for a telephone
Using Set lock
Full
Using an auxiliary ringer
Turning the auxiliary ringer for a telephone on or off
Link
Using Host System dialing signals
Preventing a telephone from using Link
Long Tones
Pause
While on a call, press
Sounds for as long as you hold down the button
Long Tones
Run/Stop
Invalid code
Using tone dialing for a call
Wait for Dial Tone
Controlling access to your Norstar system
Using your Norstar system from an external location
Maintaining security
Direct inward system access Disa
Class of Service COS
Tones
Accessing Norstar remotely over the public network
Changing your Class of Service
Using Class of Service COS passwords
Invalid Password
242 / Using System features
Disconnect supervision
General System features
Hunt Groups
Internal numbers
Target line
Line assignment
M7100 and T7100 telephones
Overflow call routing
Substitutes for display buttons
Memory buttons
One-line display
Private lines
Volume bar
Prime line
248 / General System features
Using the alarm telephone
Troubleshooting
Testing the telephone
Reporting and recording alarm codes
Testing the telephone buttons
Testing the telephone display
Testing the speaker in the telephone handset
Handset test
Testing the power supply to a telephone
Testing the telephone headset
Testing the telephone speaker
252 / Troubleshooting
You may see the following displays when you use a feature
Common feature displays
1234567890123
3921
Pick up receiver
Call 21?
Release a call Use line pool?
Priority
No free lines No line selected Use21 Incoming only
Index
Symbols
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Access denied
Basic password 16, 165, 225 Bksp
ATA feature code 204 Cant ring again 74, 81 Cancel
ATA feature code 204 Call traced
Ways to make a 73 Call 221?
Camp denied 115 Camp max 114 Camp to 115 Camped 115 Camped
CAP
Did
264 / Index
Using Swca keys 107 Hold or release 144 Hold or release
Hunt Groups Incoming only 256 indicators
Line 001 waiting
KIM
Maintaining security 238 Make calls first 255 making calls
Positioning on the set 22 Override
No line selected 254
Not allowed Not available 215
Queuing 78 Priority denied 79 Priority223 255 Privacy
Quit
Release a call 115 Release a call 255 Release button 19
Swca
Show
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P0603544 02 Ë͉Â
Videoconferencing 216 View
T7316
Backup programming overlays
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