Nortel Networks 6.1 manual Call Forward and Voice Mail, Forward denied

122 / Forwarding your calls

Forward on busy takes priority over DND on Busy.

If an external call uses a target line, the call is processed according to the programming of the target line. If the target line is busy, the caller may hear a busy tone or be routed to the prime set for the target line regardless of the DND on Busy programming for the telephone.

Tip - If a telephone is a member of a Hunt Group, and the telephone activates this feature, the telephone does not receive notification of incoming Hunt Group calls while on a call. The DND on busy feature overrides the Hunt Group. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171.

Call Forward and Voice Mail

If you have a voice mail system and want it to pick up unanswered calls automatically

•use the internal number of your voice mail as the destination when you program Forward no Answer and Forward on busy,

or

•make the ring delay greater than the delay used by your voice mail system, if your voice messaging system or service automatically retrieves calls.

Displays

Forward denied

Thereare severalreasons why youmaygetthis message.Forinstance,youcannotforwardyour calls to a telephone that has been forwarded to your telephone.

Forward>21		Your calls are being forwarded to telephone 21.
	CANCL
		Two or more telephones are linked in a
Not in service
		forwarding chain, and one of them is out of
		service or is being used for programming.

For other displays, see ‘‘Common feature displays’’on page 253.

Compact ICS 6.1 System Coordinator Guide P0603544 02