Manuals / Nortel Networks / Communications / Telephone

Nortel Networks 6.1 manual Quit

Models: 6.1

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System Speed Dial 31 time and date 29

telephones

Call Forward 37, 40 changing number of rings

before forwarding call 38

changing the name of a telephone 34

Do Not Disturb 201

Do Not Disturb on Busy 40

programming basics administration programming

16

Basic password 16 customizing your Norstar 16 entering passwords 27 installer programming 16 personal programming 16 programming indicator 21 programming map 24,ª25–

27

recording changes 15 starting and ending a

session 27 understanding programming

15 programming lines

changing the name of a line 200

programming system features adding or removing

telephones from Custom Call Routing groups 90

attendant telephone 87 changing the language used

by System Answer and Custom Call Routing 88

changing the number of

rings for Custom Call Routing 89

changing the number of rings for System Answer 89

Restriction service 219, 220 Ringing service 219 Routing service 219 System Speed Dial 100

programming telephones allowing Line Redirection

124

auxiliary ringer 232 Call Display 56

Call Forward delay 120 Call Pickup 57 changing the name of a

telephone 200 direct-dialtelephones 228 external autodial button 97 Forward no answer 120 Forward on busy 121 Handsfree 68

HF Answerback 69 Hotline 229

Last Number Redial 99 Link 233

page zone 130 paging 130 priority call 78 Redirect ring 125

Saved Number Redial 103 Set lock 231

User Speed Dial 100, 101

Q

QUIT 246

R

recording programming 15

P0603544 02

Compact ICS 6.1 System Coordinator Guide

Image 271

Nortel Networks 6.1 manual Quit

Contents

Compact ICS System Coordinator Guide Page Table of Contents Iv / Table of Contents Auto Attendant Making callsTransferring calls Handling many calls at onceCommunicating in the office Forwarding your callsCustomizing your telephone Tracking your incoming callsProgramming Hunt Groups User PreferencesTelephone features Using the Hospitality featuresIsdn Using System featuresXii / Table of Contents Troubleshooting General System featuresCommon feature displays Index Xiv / Table of Contents Understanding programming Using this guideBefore you start What you’ll need to do programming Using ButtonsBusiness Series Terminal T7316 Business Series Terminal T7316E Business Series Terminal buttonss Display buttons Usingthe buttons under the displayAttd set Programming overlayBusiness Series Terminal with overlay Placing the programming overlay on M-series terminals Series terminals overlayMap for working in programming Programming map Programming map Programming map FeaturePassword Starting and ending a sessionDisplay digitsY Ending a sessionEnd of session Entering letters and numbers using the dialpad 1200pm Press FeatureChanging the time and date on the display Minutes Hour01Hour Minutes00Begin the programming session Adding or changing a system speed dialAdd or change the telephone number Choose a speed dial codeSelect a line for the speed dial code NameSys Spd Di Program a name for a speed dialChoose what shows up on the display Display digitsNNameSAVINGS BA Changing the name of a telephoneName NameSChange the name of a telephone Change the name of a line Changing the name of a lineCapabilitiesˆ Making changes to Call Forward No AnswerNameLOCAL 2525Fwd toNone Forward delay4Forward delay3 Fwd no answerˆFwd on busy Making changes to Call Forward on BusyMaking Changes to Do Not Disturb on Busy ¤‹ﬂ›¤ﬂ‹››Frequently used programming operations To end What would you like to do next? Answering incoming calls with Hunt Groups Answering callsAnswering an incoming call Line buttons What line indicators meanRings you may hear FlashrateindicatorsforT7316eandKIMiconsAnswering calls at a prime telephone Sorting calls by distinctive ring patternsLine001 to prime Line002Line052 Expanding telephone button capacityDisplays DND from DND transfer DRT Line001 Line001 callbackCustomizing your CAP module Using a CAP moduleMonitoring telephones with the CAP module Using a KIM as a central answer positionIndicator is on when the telephone has Indicator is off when a telephone hasNorstar T7316E telephone with added KIM KIM single-module cold start Cold starting the KIMUnplug and replug the T7316E line cable At this point, do one of the followingTerminals&Sets displays Customizing your KIM moduleKIM multi-module cold start EKIM button programming for CAPYou do, you disconnect the call. Use Instead Release buttonHearing aid compatibility Monitoring telephones from the CAPViewing information about a call on the display Using Call Information for a particular callDisplaying Call Information for a call on hold Displaying Call Information before or after answeringPress Display shows ˆSelect a call Changing what information is shown first about a call Picking up a call ringing at another telephone Answering any ringing telephone using Directed PickupPress Group Pickup cannot be used to retrieve a camped call Already joined Changing a pickup group for a setPickup denied Pickup Answering a call using Trunk AnswerAnswer DNs and Answer keys Creating a Conference Call Disconnecting one partyYou can re-establish the conference Take one call off hold Independently holding two callsOn hold Put on hold PressConf. on hold Splitting a conferenceRemoving yourself from a conference Parties onlyPress held line Canceling Group ListeningListening to a call as a group Line001Answering calls without lifting the handset Using handsfree/muteChanging a handsfree to a regular call Making calls without lifting the handsetMuting handsfree Changing a regular call to handsfreeOn models with separate handsfree and mute buttons Using handsfreeHandsfreeStd Changing handsfree for a telephoneHandsfreeNone HandsfreeAutoChanging handsfree answerback for a telephone Button.¤‹ﬂ›ﬂ¤ﬂﬂ‹››Creating a conference by releasing privacy Turning Privacy on or off for a callMaking a call private By pressing Checking call length using Call Duration TimerOr how long you have been on your present call 72 / Answering calls Busy Making calls95551234 Restricted call CallingCant ring again Do not disturb Expensive route Hidden number Line denied Line001Select a line Choosing a line using a line buttonLine pools Ring Again?Press Enter a line pool access code Using a line pool to make a callMaking calls from an Isdn terminal Using Standard DialUsing Automatic Dial Changing how you dial your callsUsing Pre-dial When the internal number you have called is busyPlease wait Making a priority callGiving a telephone the ability to make priority calls Call blockedTurning on Ring Again Using Ring AgainCanceling Ring Again Press To cancel a Ring Again requestYES no Exit Cant ring again Ring Again?82 / Making calls System Answer Auto AttendantCCR groups Custom Call Routing CCRCustomizing System Answer and CCR Direct extension dialingSystem Answer Press Change or Turning System Answer on or offTurning CCR on or off Basic password the default passwords areChoosing the attendant telephone CCR Changing the language for System AnswerPress ≠, ‘, and ≠ Setting ring delay before System Answer takes a callPress ‘twice. The display shows System Answer… Assigned , Unassgnd Adding/removing telephones from CCR groupsUsing customized greetings for System Answer and CCR Using the pre-recorded greetingsCCR, Bus. closed CCR, Bus. openTime available for customized greetings Want to record your own greeting User Mode UserAuto Attendant Programming or changing CCR destinations Storing a number on a memory button for Autodial Time savers for making callsPress To program an external number or Quit Bksp Using intercom as the line for AutodialProgram and OK Using Last Number RedialPreventing a telephone from using Last Number Redial Program and HoldNo last number Using Speed DialAdding or changing a User Speed Dial Changing and adding System Speed DialsEnter digits You are finished, press Dialing a saved number Using Saved Number RedialPreventing a telephone from using Saved Number Redial Saving a numberHidden number No number saved You can temporarily suspend a call by pressing Using HoldHandling many calls at once Listening on holdHolding a call exclusively Using Call QueuingOn hold ‹ﬁtelephone Using system-wide call appearance SwcaIncoming calls Outgoing calls Swca indicators, call status states auto assignNo free call keys Transferring a call Using the transfer featureWhen you are ready to complete the transfer, press Or Join Transferring callsTransferring external calls Canceling a transferOr Cancl Line001 hung up Line00121 2122No reply Invalid numberCamp max Using Camp-onTransfer denied Transfer to2Retrieving a parked call Parking a callUsing Call Park Using Callback 118 / Transferring calls Forwarding your calls to with Norstar Canceling Call ForwardUsing Call Forward at your telephone Forwarding your callsChanging Forward no answer Changing the automatic Call Forward settingsChanging the delay before a call is forwarded Overriding Call ForwardDND on Busy Forward on busyForward denied Call Forward and Voice MailTurning on Line Redirection Line RedirectionAll the lines on your telephone light up before pressing Press Select the lines you no longer want to be redirected Canceling Line RedirectionYou can turn the redirect calls feature on and off Allowing a telephone to redirect callsDisplays while redirecting lines Turning the redirect ring for a telephone on or offDisplays while canceling redirection How Line Redirection is different from Call Forward Using Line RedirectionTo process 128 / Forwarding your calls Paging Communicating in the officeMaking a page announcement Creating page zones Activating and deactivating the ability toTip To. The display shows Message for you Sending messages using the displayUsing Page with external paging equipment Sending a messageViewing your messages Canceling a message you have sentReplying to a message ClearedLINENAM Cancel deniedRemoving items from your message list Viewing messages you sentP0603544 Compact ICS 6.1 System Coordinator Guide Answering a Voice Call without touching your telephone Using Voice CallMicrophone muted Canceling Voice Call DenyVoice call Dial voice call138 / Communicating in the office Tracking your incoming calls Using Call LogLogging a call manually Call Log optionsPress Or Next to change the option Erasing log items Deleting old log items autobumpingViewing your Call Log Viewing a Call Log itemCreating a password to your Call Log Making a callusing Call LogPassword Changing your Call Log password1Unknown name Line001 ¯27 1Unknown number49/1234567890123 Calls bumped Hold or release Use Setname Jan 900aUsing Voice mail 146 / Tracking your incoming calls 123456789012345 Finding out what a button does using Button InquiryFeature name Customizing your telephoneYou cannot program Onto a Memory button Changing the language on the displayEnglish Press French Press Spanish Press Programming feature buttons Programming a feature code onto a memory buttonPress Press the feature button Or OK to erase the button Feature moved Feature codeEnter code Business Series Terminals ‘‘Finding out what a button does using Button Inquiry’’ onLabeling your set Applying button labellingPre-printed, colored button caps in green or gray Identifying the telephonesNorstar button caps Unlabeled, clear button capsT7316E BST upper buttons Square template T7316E Business Series Terminal button defaultsT7316E BST lower buttons Square template T7316E BST upper buttons Hybrid template T7316E BST upper buttons PBX templateT7316E BST lower buttons PBX and Centrex T7316 BST upper buttons T7316 Business Series Terminal button defaultsSet221 Set224 Set222 Set225 Set223 Set226 Line1 CallFwd T7316 BST lower buttons05π M7310 telephone button defaultsM7310 lower button assignments 01∂ 01Line1 02† 02ø 07 µ CallFwdM7310 dual memory buttons M7100 and T7100 telephone button defaultsTip The default Page button activates General Page option M7208 telephone button defaultsHybrid M7324N memory key assignments SquareRules of default button assignment Default button assignmentsMoving line buttons Restoring the messages and calls indication Adjusting the Ring volumeChanging the type of ring Or calls indication164 / Customizing your telephone Press ‘to move through all the telephones on the system Using User PreferencesEnter the Basic password the default passwords is User PreferencesDisplay buttons used in button programming Changing button programmingChanging a User Speed Dial Making the display lighter or darker Changing Call Log optionsChanging how calls are dialed Changing the language used on the displayCodeF#65 10+24 buttonsB01L06Line B02#Reply Msg170 / User Preferences Programming Hunt Groups Adding or removing members from a group At Hunt groups, press ≠. The display shows Show group Group Press To exit or ‘to continue programming174 / Programming Hunt Groups Setting the distribution mode Programming busy line setting Setting the hunt delayProgrammingthe overflow set Programming the queue time-outAllowing/disallowing an auxiliary ringer Setting the nameRinger Assigninga distinctive ring pattern to a Hunt GroupUsing Silent Monitor Other Join Exit Other Leave Exit DN Idle Feature notesNeed I/C key Programming Hunt Groups 184 / Programming Hunt Groups Desk pswd Using the Hospitality featuresHospitality passwords Press ADMIN. The display showsThere are two aspects to programming room information Room/desk informationCond pswd Press ‘until the display shows HospitalityProgramming room information Service timesPress ≠ . Show set displays Press To exit Using the room/set programmingSetting dialing filters by room state At the Hospitality heading, press ≠until Service timeTo indicate Set to srv done Setting the room conditionUsing the room set Using the admin setPress ‘. Time format12 hr displays Programming the alarm featureTerminals&Sets¤‹ﬂ›ﬂ Press ‘. Attn duration 15 displaysUsing the Administration set to control alarms Hhmm Using the alarmCanceling an alarm Enter timeTurning off an alarm 194 / Using the Hospitality features Installing Business Series Terminals Telephone featuresInstalling the Business Series Terminal connections Mounting a Business Series Terminal on the wall Mounting a Business Series Terminal on the wallMounting a Business Series Terminal using the stand Installing a Norstar telephone Installing Norstar telephonesMounting a Norstar telephone on the wall Moving telephones Naming a telephone or a lineAllow calls Refusing to answer a callCanceling Do Not Disturb Stopping callsTurning Background Music off Using Background MusicHave it attached to your ICS Some telephones, you use Flash instead of handsfree/mute ˚‡ﬁ ˚‡›˚‚⁄ Telephone features Conference ˚‡⁄ ˚‡·˚ﬂ¤ ˚ﬂ· ˚¤ Cancel ˚£¤˚ﬂ‡ Device. Enter ˚ To turn the tones back on Using a data communication device with the I-ATA˚‡¤ ˚‚‚Troubleshooting for the device attached to Using the I-ATA with modems and fax machinesMight be with the data communication device 210 / Telephone features Isdn Line access from an Isdn terminal Isdn BRI featuresNetwork Name Display for BRI Call Forward Service provider featuresWhen activated Allows you to block the outgoing name Name and number blocking for BRIMcid profile Calling the number your calls are forwarded toAutomatic Call Back Automatic RecallNetwork Call Diversion profile Isdn BRI terminalsMcid prompts Isdn applications Internet and database access Leased line backupLAN to LAN bridging 218 / Isdn Making additional telephones ring Using System featuresUsing alternate or scheduled services Preventing certain calls from being madeTurning Services on and off Press ≠and use Change to set the Service to Manual Turning Services on and off using feature codesPress ‘twice. Services displays Press ≠. Ringing Service displaysTo turn off a Service To turn on a ServiceSched Routing No services onSched Restrn Sched Ringing224 / Using System features Programming Using passwordsUsing a Basic password GiveClearing a Call Log password Changing passwordsCond pswd Hospitality passwordsSilent Monitor password Desk pswdPress ≠at Terminals&Sets Using special telephonesDirect-dial Changing the direct-dial telephone assignmentsMaking a telephone a hotline telephone You can set up a telephone as a hotlineHotline Bypassing a HotlineIntrnl , or Extrnl Control telephoneSM Supervisor Press ≠ at Terminals&SetsChanging Set Lock programming for a telephone Using Set lockTurning the auxiliary ringer for a telephone on or off Using an auxiliary ringerFull Preventing a telephone from using Link Using Host System dialing signalsLink Sounds for as long as you hold down the button PauseLong Tones While on a call, pressLong Tones Run/StopWait for Dial Tone Using tone dialing for a callInvalid code Controlling access to your Norstar system Using your Norstar system from an external locationClass of Service COS Direct inward system access DisaMaintaining security Tones Accessing Norstar remotely over the public networkChanging your Class of Service Using Class of Service COS passwordsInvalid Password 242 / Using System features Internal numbers General System featuresDisconnect supervision Hunt GroupsTarget line Line assignmentM7100 and T7100 telephones Overflow call routingOne-line display Memory buttonsSubstitutes for display buttons Prime line Volume barPrivate lines 248 / General System features Reporting and recording alarm codes TroubleshootingUsing the alarm telephone Testing the telephoneHandset test Testing the telephone displayTesting the telephone buttons Testing the speaker in the telephone handsetTesting the telephone speaker Testing the telephone headsetTesting the power supply to a telephone 252 / Troubleshooting 3921 Common feature displaysYou may see the following displays when you use a feature 1234567890123Pick up receiver Call 21?Release a call Use line pool? PriorityNo free lines No line selected Use21 Incoming only Index SymbolsËÍ‰ÂÊÈ˜‰ﬂﬂ Access denied Basic password 16, 165, 225 Bksp Camp denied 115 Camp max 114 Camp to 115 Camped 115 Camped ATA feature code 204 Call tracedATA feature code 204 Cant ring again 74, 81 Cancel Ways to make a 73 Call 221?CAP Did 264 / Index Using Swca keys 107 Hold or release 144 Hold or release Hunt Groups Incoming only 256 indicators Line 001 waiting KIMMaintaining security 238 Make calls first 255 making calls Not allowed Not available 215 No line selected 254Positioning on the set 22 Override Queuing 78 Priority denied 79 Priority223 255 Privacy Quit Release a call 115 Release a call 255 Release button 19 Swca ShowÊÈ˜‰ P0603544 02 ËÍ‰Â Videoconferencing 216 View Back Next Heading Show Backup programming overlaysT7316 Heading Show