Telephone features | Nortel Networks 6.1 manual

Telephone features

Installing Business Series Terminals

If you are connecting a Business Series Terminal (BST) for the first time, refer to the following illustrations as a guide.

Installing the Business Series Terminal connections

Installing to a desk jack

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Compact ICS 6.1 System Coordinator Guide

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Nortel Networks 6.1 manual Telephone features, Installing Business Series Terminals

Contents

Compact ICS System Coordinator Guide Page Table of Contents Iv / Table of Contents Auto Attendant Making calls Transferring calls Handling many calls at once Communicating in the office Forwarding your calls Customizing your telephone Tracking your incoming calls Programming Hunt Groups User Preferences Telephone features Using the Hospitality features Isdn Using System features Xii / Table of Contents General System features TroubleshootingCommon feature displays Index Xiv / Table of Contents Understanding programming Using this guide Before you start Using Buttons What you’ll need to do programmingBusiness Series Terminal T7316 Business Series Terminal T7316E Business Series Terminal buttonss Display buttons Usingthe buttons under the display Attd set Programming overlay Business Series Terminal with overlay Placing the programming overlay on M-series terminals Series terminals overlay Map for working in programming Programming map Programming map Programming map FeaturePassword Starting and ending a session Ending a session Display digitsYEnd of session 1200pm Press Feature Entering letters and numbers using the dialpadChanging the time and date on the display Minutes Hour01Hour Minutes00 Begin the programming session Adding or changing a system speed dial Choose a speed dial code Add or change the telephone numberSelect a line for the speed dial code NameSys Spd Di Program a name for a speed dialChoose what shows up on the display Display digitsN NameSAVINGS BA Changing the name of a telephoneName NameS Change the name of a telephone Change the name of a line Changing the name of a line Capabilitiesˆ Making changes to Call Forward No AnswerNameLOCAL 2525 Fwd toNone Forward delay4Forward delay3 Fwd no answerˆ Fwd on busy Making changes to Call Forward on Busy Making Changes to Do Not Disturb on Busy ¤‹ﬂ›¤ﬂ‹›› Frequently used programming operations To end What would you like to do next? Answering calls Answering incoming calls with Hunt GroupsAnswering an incoming call Line buttons What line indicators mean Rings you may hear FlashrateindicatorsforT7316eandKIMicons Answering calls at a prime telephone Sorting calls by distinctive ring patterns Line001 to prime Line002Line052 Expanding telephone button capacityDisplays DND from DND transfer DRT Line001 Line001 callback Customizing your CAP module Using a CAP module Monitoring telephones with the CAP module Using a KIM as a central answer positionIndicator is on when the telephone has Indicator is off when a telephone has Norstar T7316E telephone with added KIM KIM single-module cold start Cold starting the KIMUnplug and replug the T7316E line cable At this point, do one of the following Terminals&Sets displays Customizing your KIM moduleKIM multi-module cold start EKIM button programming for CAP You do, you disconnect the call. Use Instead Release buttonHearing aid compatibility Monitoring telephones from the CAP Viewing information about a call on the display Using Call Information for a particular call Displaying Call Information before or after answering Displaying Call Information for a call on holdPress Display shows ˆSelect a call Changing what information is shown first about a call Answering any ringing telephone using Directed Pickup Picking up a call ringing at another telephonePress Group Pickup cannot be used to retrieve a camped call Changing a pickup group for a set Already joinedPickup denied Pickup Answering a call using Trunk Answer Answer DNs and Answer keys Creating a Conference Call Disconnecting one party You can re-establish the conference Take one call off hold Independently holding two callsOn hold Put on hold Press Conf. on hold Splitting a conferenceRemoving yourself from a conference Parties only Press held line Canceling Group ListeningListening to a call as a group Line001 Answering calls without lifting the handset Using handsfree/mute Changing a handsfree to a regular call Making calls without lifting the handsetMuting handsfree Changing a regular call to handsfree On models with separate handsfree and mute buttons Using handsfree HandsfreeStd Changing handsfree for a telephoneHandsfreeNone HandsfreeAuto Changing handsfree answerback for a telephone Button.¤‹ﬂ›ﬂ¤ﬂﬂ‹›› Turning Privacy on or off for a call Creating a conference by releasing privacyMaking a call private Checking call length using Call Duration Timer By pressingOr how long you have been on your present call 72 / Answering calls Making calls Busy95551234 Restricted call CallingCant ring again Do not disturb Expensive route Hidden number Line denied Line001 Select a line Choosing a line using a line buttonLine pools Ring Again? Press Enter a line pool access code Using a line pool to make a call Making calls from an Isdn terminal Using Standard DialUsing Automatic Dial Changing how you dial your calls Using Pre-dial When the internal number you have called is busy Please wait Making a priority callGiving a telephone the ability to make priority calls Call blocked Turning on Ring Again Using Ring AgainCanceling Ring Again Press To cancel a Ring Again request YES no Exit Cant ring again Ring Again? 82 / Making calls System Answer Auto Attendant CCR groups Custom Call Routing CCR Customizing System Answer and CCR Direct extension dialing System Answer Press Change or Turning System Answer on or off Basic password the default passwords are Turning CCR on or offChoosing the attendant telephone CCR Changing the language for System Answer Setting ring delay before System Answer takes a call Press ≠, ‘, and ≠Press ‘twice. The display shows System Answer… Assigned , Unassgnd Adding/removing telephones from CCR groups Using customized greetings for System Answer and CCR Using the pre-recorded greetings CCR, Bus. closed CCR, Bus. open Time available for customized greetings Want to record your own greeting User Mode User Auto Attendant Programming or changing CCR destinations Time savers for making calls Storing a number on a memory button for AutodialPress To program an external number or Quit Bksp Using intercom as the line for Autodial Program and OK Using Last Number RedialPreventing a telephone from using Last Number Redial Program and Hold No last number Using Speed Dial Changing and adding System Speed Dials Adding or changing a User Speed DialEnter digits You are finished, press Dialing a saved number Using Saved Number RedialPreventing a telephone from using Saved Number Redial Saving a number Hidden number No number saved You can temporarily suspend a call by pressing Using HoldHandling many calls at once Listening on hold Using Call Queuing Holding a call exclusivelyOn hold ‹ﬁtelephone Using system-wide call appearance Swca Incoming calls Outgoing calls Swca indicators, call status states auto assign No free call keys Transferring a call Using the transfer featureWhen you are ready to complete the transfer, press Or Join Transferring calls Canceling a transfer Transferring external callsOr Cancl Line001 hung up Line00121 2122No reply Invalid number Camp max Using Camp-onTransfer denied Transfer to2 Retrieving a parked call Parking a call Using Call Park Using Callback 118 / Transferring calls Forwarding your calls to with Norstar Canceling Call ForwardUsing Call Forward at your telephone Forwarding your calls Changing Forward no answer Changing the automatic Call Forward settingsChanging the delay before a call is forwarded Overriding Call Forward DND on Busy Forward on busy Forward denied Call Forward and Voice Mail Line Redirection Turning on Line RedirectionAll the lines on your telephone light up before pressing Press Select the lines you no longer want to be redirected Canceling Line RedirectionYou can turn the redirect calls feature on and off Allowing a telephone to redirect calls Displays while redirecting lines Turning the redirect ring for a telephone on or off Displays while canceling redirection Using Line Redirection How Line Redirection is different from Call ForwardTo process 128 / Forwarding your calls Communicating in the office PagingMaking a page announcement Creating page zones Activating and deactivating the ability to Tip To. The display shows Message for you Sending messages using the displayUsing Page with external paging equipment Sending a message Canceling a message you have sent Viewing your messagesReplying to a message ClearedLINENAM Cancel deniedRemoving items from your message list Viewing messages you sent P0603544 Compact ICS 6.1 System Coordinator Guide Answering a Voice Call without touching your telephone Using Voice Call Microphone muted Canceling Voice Call DenyVoice call Dial voice call 138 / Communicating in the office Tracking your incoming calls Using Call Log Call Log options Logging a call manuallyPress Or Next to change the option Erasing log items Deleting old log items autobumpingViewing your Call Log Viewing a Call Log item Creating a password to your Call Log Making a callusing Call Log Changing your Call Log password Password1Unknown name Line001 ¯27 1Unknown number49/1234567890123 Calls bumped Hold or release Use Setname Jan 900a Using Voice mail 146 / Tracking your incoming calls 123456789012345 Finding out what a button does using Button InquiryFeature name Customizing your telephone Changing the language on the display You cannot program Onto a Memory buttonEnglish Press French Press Spanish Press Programming a feature code onto a memory button Programming feature buttonsPress Press the feature button Or OK to erase the button Feature code Feature movedEnter code Business Series Terminals ‘‘Finding out what a button does using Button Inquiry’’ onLabeling your set Applying button labelling Pre-printed, colored button caps in green or gray Identifying the telephonesNorstar button caps Unlabeled, clear button caps T7316E Business Series Terminal button defaults T7316E BST upper buttons Square templateT7316E BST lower buttons Square template T7316E BST upper buttons PBX template T7316E BST upper buttons Hybrid templateT7316E BST lower buttons PBX and Centrex T7316 BST upper buttons T7316 Business Series Terminal button defaults Set221 Set224 Set222 Set225 Set223 Set226 Line1 CallFwd T7316 BST lower buttons 05π M7310 telephone button defaultsM7310 lower button assignments 01∂ 01Line1 02† 02ø 07 µ CallFwd M7310 dual memory buttons M7100 and T7100 telephone button defaults Tip The default Page button activates General Page option M7208 telephone button defaults Hybrid M7324N memory key assignments Square Rules of default button assignment Default button assignments Moving line buttons Restoring the messages and calls indication Adjusting the Ring volumeChanging the type of ring Or calls indication 164 / Customizing your telephone Press ‘to move through all the telephones on the system Using User PreferencesEnter the Basic password the default passwords is User Preferences Display buttons used in button programming Changing button programming Changing a User Speed Dial Making the display lighter or darker Changing Call Log optionsChanging how calls are dialed Changing the language used on the display CodeF#65 10+24 buttonsB01L06Line B02#Reply Msg 170 / User Preferences Programming Hunt Groups Adding or removing members from a group At Hunt groups, press ≠. The display shows Show group Group Press To exit or ‘to continue programming 174 / Programming Hunt Groups Setting the distribution mode Programming busy line setting Setting the hunt delay Programmingthe overflow set Programming the queue time-out Setting the name Allowing/disallowing an auxiliary ringerRinger Assigninga distinctive ring pattern to a Hunt Group Using Silent Monitor Other Join Exit Other Leave Exit Feature notes DN IdleNeed I/C key Programming Hunt Groups 184 / Programming Hunt Groups Desk pswd Using the Hospitality featuresHospitality passwords Press ADMIN. The display shows There are two aspects to programming room information Room/desk informationCond pswd Press ‘until the display shows Hospitality Service times Programming room informationPress ≠ . Show set displays Press To exit Using the room/set programmingSetting dialing filters by room state At the Hospitality heading, press ≠until Service time To indicate Set to srv done Setting the room conditionUsing the room set Using the admin set Press ‘. Time format12 hr displays Programming the alarm featureTerminals&Sets¤‹ﬂ›ﬂ Press ‘. Attn duration 15 displays Using the Administration set to control alarms Hhmm Using the alarmCanceling an alarm Enter time Turning off an alarm 194 / Using the Hospitality features Telephone features Installing Business Series TerminalsInstalling the Business Series Terminal connections Mounting a Business Series Terminal on the wall Mounting a Business Series Terminal on the wall Mounting a Business Series Terminal using the stand Installing a Norstar telephone Installing Norstar telephones Mounting a Norstar telephone on the wall Moving telephones Naming a telephone or a line Allow calls Refusing to answer a callCanceling Do Not Disturb Stopping calls Using Background Music Turning Background Music offHave it attached to your ICS Some telephones, you use Flash instead of handsfree/mute ˚‡› ˚‡ﬁ˚‚⁄ Telephone features Conference ˚‡· ˚‡⁄˚ﬂ¤ ˚¤ Cancel ˚£¤ ˚ﬂ·˚ﬂ‡ Device. Enter ˚ To turn the tones back on Using a data communication device with the I-ATA˚‡¤ ˚‚‚ Using the I-ATA with modems and fax machines Troubleshooting for the device attached toMight be with the data communication device 210 / Telephone features Isdn Isdn BRI features Line access from an Isdn terminalNetwork Name Display for BRI Call Forward Service provider featuresWhen activated Allows you to block the outgoing name Name and number blocking for BRI Mcid profile Calling the number your calls are forwarded toAutomatic Call Back Automatic Recall Isdn BRI terminals Network Call Diversion profileMcid prompts Isdn applications Leased line backup Internet and database accessLAN to LAN bridging 218 / Isdn Making additional telephones ring Using System featuresUsing alternate or scheduled services Preventing certain calls from being made Turning Services on and off Press ≠and use Change to set the Service to Manual Turning Services on and off using feature codesPress ‘twice. Services displays Press ≠. Ringing Service displays To turn off a Service To turn on a Service Sched Routing No services onSched Restrn Sched Ringing 224 / Using System features Programming Using passwordsUsing a Basic password Give Clearing a Call Log password Changing passwords Cond pswd Hospitality passwordsSilent Monitor password Desk pswd Press ≠at Terminals&Sets Using special telephonesDirect-dial Changing the direct-dial telephone assignments Making a telephone a hotline telephone You can set up a telephone as a hotlineHotline Bypassing a Hotline Intrnl , or Extrnl Control telephoneSM Supervisor Press ≠ at Terminals&Sets Changing Set Lock programming for a telephone Using Set lock Using an auxiliary ringer Turning the auxiliary ringer for a telephone on or offFull Using Host System dialing signals Preventing a telephone from using LinkLink Sounds for as long as you hold down the button PauseLong Tones While on a call, press Long Tones Run/Stop Using tone dialing for a call Wait for Dial ToneInvalid code Controlling access to your Norstar system Using your Norstar system from an external location Direct inward system access Disa Class of Service COSMaintaining security Tones Accessing Norstar remotely over the public network Changing your Class of Service Using Class of Service COS passwords Invalid Password 242 / Using System features Internal numbers General System featuresDisconnect supervision Hunt Groups Target line Line assignment M7100 and T7100 telephones Overflow call routing Memory buttons One-line displaySubstitutes for display buttons Volume bar Prime linePrivate lines 248 / General System features Reporting and recording alarm codes TroubleshootingUsing the alarm telephone Testing the telephone Handset test Testing the telephone displayTesting the telephone buttons Testing the speaker in the telephone handset Testing the telephone headset Testing the telephone speakerTesting the power supply to a telephone 252 / Troubleshooting 3921 Common feature displaysYou may see the following displays when you use a feature 1234567890123 Pick up receiver Call 21? Release a call Use line pool? Priority No free lines No line selected Use21 Incoming only Index Symbols ËÍ‰ÂÊÈ˜‰ﬂﬂ Access denied Basic password 16, 165, 225 Bksp Camp denied 115 Camp max 114 Camp to 115 Camped 115 Camped ATA feature code 204 Call tracedATA feature code 204 Cant ring again 74, 81 Cancel Ways to make a 73 Call 221? CAP Did 264 / Index Using Swca keys 107 Hold or release 144 Hold or release Hunt Groups Incoming only 256 indicators Line 001 waiting KIM Maintaining security 238 Make calls first 255 making calls No line selected 254 Not allowed Not available 215Positioning on the set 22 Override Queuing 78 Priority denied 79 Priority223 255 Privacy Quit Release a call 115 Release a call 255 Release button 19 Swca Show ÊÈ˜‰ P0603544 02 ËÍ‰Â Videoconferencing 216 View Back Next Heading Show Backup programming overlaysT7316 Heading Show