Nortel Networks 6.1 manual Answer DNs and Answer keys

60 / Answering calls

Answer DNs and Answer keys

You can use an Answer DN button to monitor calls to another telephone. The calls that come to the monitored telephone that provide an appearance on the Answer DN button are determined by the system-wide Anskey setting.

Answer buttons are useful for attendants who monitor incoming calls for one or several other people. For example, a secretary may have appearances for three different bosses on her answer buttons. Once a call for boss A is answered by the secretary, the appearance stops at that telephone. This allows for another, simultaneous call to come in on the same line. The same is true for boss B and boss C. When incoming call traffic becomes high, the calls can then be routed to a Hunt Group to optimize call handling. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171.

Answer DNs are assigned under Terminals&Sets under Lines, Line Assgn. This setting assigns the DN of another telephone to one of your telephone buttons.

Answer keys are assigned under System prgrming, Featr settings. This setting determines which calls will appear at the bottom. There are three levels: Basic, Enhanced, and Extended.

See the Compact ICS 6.1 Installer Guide for more information.

•ISDN terminals cannot be assigned Answer buttons to monitor other sets, but they can be monitored.

•You cannot make calls using Answer buttons.

•If more than one call is ringing at a telephone, the first call appears on the Answer button of the attendant. Any subsequent calls appear on intercom buttons, if they are available.

Tip - More than one attendant may have an Answer DN button for the same telephone. This allows two or more attendants to handle calls for a busy person.

Each telephone can handle calls for up to eight other people using a separate Answer DN button for each person.

Compact ICS 6.1 System Coordinator Guide P0603544 02