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Nortel Networks 6.1 manual 72 / Answering calls

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72 / Answering calls

Compact ICS 6.1 System Coordinator Guide

P0603544 02

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Nortel Networks 6.1 manual 72 / Answering calls

Contents

Compact ICS System Coordinator Guide Page Table of Contents Iv / Table of Contents Making calls Auto AttendantHandling many calls at once Transferring callsForwarding your calls Communicating in the officeTracking your incoming calls Customizing your telephoneUser Preferences Programming Hunt GroupsUsing the Hospitality features Telephone featuresUsing System features IsdnXii / Table of Contents General System features TroubleshootingCommon feature displays Index Xiv / Table of Contents Using this guide Understanding programmingBefore you start Using Buttons What you’ll need to do programmingBusiness Series Terminal T7316 Business Series Terminal T7316E Business Series Terminal buttonss Usingthe buttons under the display Display buttonsProgramming overlay Attd setBusiness Series Terminal with overlay Series terminals overlay Placing the programming overlay on M-series terminalsMap for working in programming Programming map Programming map Feature PasswordStarting and ending a session Programming mapEnding a session Display digitsYEnd of session 1200pm Press Feature Entering letters and numbers using the dialpadChanging the time and date on the display Hour01 HourMinutes00 MinutesAdding or changing a system speed dial Begin the programming sessionChoose a speed dial code Add or change the telephone numberSelect a line for the speed dial code Program a name for a speed dial Choose what shows up on the displayDisplay digitsN NameSys Spd DiChanging the name of a telephone NameNameS NameSAVINGS BAChange the name of a telephone Changing the name of a line Change the name of a lineMaking changes to Call Forward No Answer NameLOCAL2525 CapabilitiesˆForward delay4 Forward delay3Fwd no answerˆ Fwd toNoneMaking changes to Call Forward on Busy Fwd on busy¤‹ﬂ›¤ﬂ‹›› Making Changes to Do Not Disturb on BusyFrequently used programming operations To end What would you like to do next? Answering calls Answering incoming calls with Hunt GroupsAnswering an incoming call What line indicators mean Line buttonsFlashrateindicatorsforT7316eandKIMicons Rings you may hearSorting calls by distinctive ring patterns Answering calls at a prime telephoneExpanding telephone button capacity DisplaysDND from DND transfer DRT Line001 Line001 callback Line001 to prime Line002Line052Using a CAP module Customizing your CAP moduleUsing a KIM as a central answer position Indicator is on when the telephone hasIndicator is off when a telephone has Monitoring telephones with the CAP moduleNorstar T7316E telephone with added KIM Cold starting the KIM Unplug and replug the T7316E line cableAt this point, do one of the following KIM single-module cold startCustomizing your KIM module KIM multi-module cold startEKIM button programming for CAP Terminals&Sets displaysRelease button Hearing aid compatibilityMonitoring telephones from the CAP You do, you disconnect the call. Use InsteadUsing Call Information for a particular call Viewing information about a call on the displayDisplaying Call Information before or after answering Displaying Call Information for a call on holdPress Display shows ˆSelect a call Changing what information is shown first about a call Answering any ringing telephone using Directed Pickup Picking up a call ringing at another telephonePress Group Pickup cannot be used to retrieve a camped call Changing a pickup group for a set Already joinedPickup denied Answering a call using Trunk Answer PickupAnswer DNs and Answer keys Disconnecting one party Creating a Conference CallIndependently holding two calls On holdPut on hold Press You can re-establish the conference Take one call off holdSplitting a conference Removing yourself from a conferenceParties only Conf. on holdCanceling Group Listening Listening to a call as a groupLine001 Press held lineUsing handsfree/mute Answering calls without lifting the handsetMaking calls without lifting the handset Muting handsfreeChanging a regular call to handsfree Changing a handsfree to a regular callUsing handsfree On models with separate handsfree and mute buttonsChanging handsfree for a telephone HandsfreeNoneHandsfreeAuto HandsfreeStdButton.¤‹ﬂ›ﬂ¤ﬂﬂ‹›› Changing handsfree answerback for a telephoneTurning Privacy on or off for a call Creating a conference by releasing privacyMaking a call private Checking call length using Call Duration Timer By pressingOr how long you have been on your present call 72 / Answering calls Making calls Busy95551234 Calling Cant ring again Do not disturbExpensive route Hidden number Line denied Line001 Restricted callChoosing a line using a line button Line poolsRing Again? Select a lineUsing a line pool to make a call Press Enter a line pool access codeUsing Standard Dial Using Automatic DialChanging how you dial your calls Making calls from an Isdn terminalWhen the internal number you have called is busy Using Pre-dialMaking a priority call Giving a telephone the ability to make priority callsCall blocked Please waitUsing Ring Again Canceling Ring AgainPress To cancel a Ring Again request Turning on Ring AgainCant ring again Ring Again? YES no Exit82 / Making calls Auto Attendant System AnswerCustom Call Routing CCR CCR groupsDirect extension dialing Customizing System Answer and CCRTurning System Answer on or off System Answer Press Change orBasic password the default passwords are Turning CCR on or offChoosing the attendant telephone Changing the language for System Answer CCRSetting ring delay before System Answer takes a call Press ≠, ‘, and ≠Press ‘twice. The display shows System Answer… Adding/removing telephones from CCR groups Assigned , UnassgndUsing the pre-recorded greetings Using customized greetings for System Answer and CCRCCR, Bus. open CCR, Bus. closedTime available for customized greetings Mode User Want to record your own greeting UserAuto Attendant Programming or changing CCR destinations Time savers for making calls Storing a number on a memory button for AutodialPress To program an external number or Using intercom as the line for Autodial Quit BkspUsing Last Number Redial Preventing a telephone from using Last Number RedialProgram and Hold Program and OKUsing Speed Dial No last numberChanging and adding System Speed Dials Adding or changing a User Speed DialEnter digits You are finished, press Using Saved Number Redial Preventing a telephone from using Saved Number RedialSaving a number Dialing a saved numberHidden number No number saved Using Hold Handling many calls at onceListening on hold You can temporarily suspend a call by pressingUsing Call Queuing Holding a call exclusivelyOn hold Using system-wide call appearance Swca ‹ﬁtelephoneIncoming calls Swca indicators, call status states auto assign Outgoing callsNo free call keys Using the transfer feature When you are ready to complete the transfer, press Or JoinTransferring calls Transferring a callCanceling a transfer Transferring external callsOr Cancl 2122 No replyInvalid number Line001 hung up Line00121Using Camp-on Transfer deniedTransfer to2 Camp maxParking a call Retrieving a parked callUsing Call Park Using Callback 118 / Transferring calls Canceling Call Forward Using Call Forward at your telephoneForwarding your calls Forwarding your calls to with NorstarChanging the automatic Call Forward settings Changing the delay before a call is forwardedOverriding Call Forward Changing Forward no answerForward on busy DND on BusyCall Forward and Voice Mail Forward deniedLine Redirection Turning on Line RedirectionAll the lines on your telephone light up before pressing Canceling Line Redirection You can turn the redirect calls feature on and offAllowing a telephone to redirect calls Press Select the lines you no longer want to be redirectedTurning the redirect ring for a telephone on or off Displays while redirecting linesDisplays while canceling redirection Using Line Redirection How Line Redirection is different from Call ForwardTo process 128 / Forwarding your calls Communicating in the office PagingMaking a page announcement Activating and deactivating the ability to Creating page zonesTip Sending messages using the display Using Page with external paging equipmentSending a message To. The display shows Message for youCanceling a message you have sent Viewing your messagesReplying to a message Cancel denied Removing items from your message listViewing messages you sent ClearedLINENAMP0603544 Compact ICS 6.1 System Coordinator Guide Using Voice Call Answering a Voice Call without touching your telephoneCanceling Voice Call Deny Voice callDial voice call Microphone muted138 / Communicating in the office Using Call Log Tracking your incoming callsCall Log options Logging a call manuallyPress Or Next to change the option Deleting old log items autobumping Viewing your Call LogViewing a Call Log item Erasing log itemsMaking a callusing Call Log Creating a password to your Call LogChanging your Call Log password Password1Unknown name 1Unknown number 49/1234567890123Calls bumped Hold or release Use Setname Jan 900a Line001 ¯27Using Voice mail 146 / Tracking your incoming calls Finding out what a button does using Button Inquiry Feature nameCustomizing your telephone 123456789012345Changing the language on the display You cannot program Onto a Memory buttonEnglish Press French Press Spanish Press Programming a feature code onto a memory button Programming feature buttonsPress Press the feature button Or OK to erase the button Feature code Feature movedEnter code ‘‘Finding out what a button does using Button Inquiry’’ on Labeling your setApplying button labelling Business Series TerminalsIdentifying the telephones Norstar button capsUnlabeled, clear button caps Pre-printed, colored button caps in green or grayT7316E Business Series Terminal button defaults T7316E BST upper buttons Square templateT7316E BST lower buttons Square template T7316E BST upper buttons PBX template T7316E BST upper buttons Hybrid templateT7316E BST lower buttons PBX and Centrex T7316 Business Series Terminal button defaults T7316 BST upper buttonsT7316 BST lower buttons Set221 Set224 Set222 Set225 Set223 Set226 Line1 CallFwdM7310 telephone button defaults M7310 lower button assignments01∂ 01Line1 02† 02ø 07 µ CallFwd 05πM7100 and T7100 telephone button defaults M7310 dual memory buttonsM7208 telephone button defaults Tip The default Page button activates General Page optionM7324N memory key assignments Square HybridDefault button assignments Rules of default button assignmentMoving line buttons Adjusting the Ring volume Changing the type of ringOr calls indication Restoring the messages and calls indication164 / Customizing your telephone Using User Preferences Enter the Basic password the default passwords isUser Preferences Press ‘to move through all the telephones on the systemChanging button programming Display buttons used in button programmingChanging a User Speed Dial Changing Call Log options Changing how calls are dialedChanging the language used on the display Making the display lighter or darker10+24 buttons B01L06LineB02#Reply Msg CodeF#65170 / User Preferences Programming Hunt Groups Adding or removing members from a group Group Press To exit or ‘to continue programming At Hunt groups, press ≠. The display shows Show group174 / Programming Hunt Groups Setting the distribution mode Setting the hunt delay Programming busy line settingProgramming the queue time-out Programmingthe overflow setSetting the name Allowing/disallowing an auxiliary ringerRinger Hunt Group Assigninga distinctive ring pattern to aUsing Silent Monitor Other Join Exit Other Leave Exit Feature notes DN IdleNeed I/C key Programming Hunt Groups 184 / Programming Hunt Groups Using the Hospitality features Hospitality passwordsPress ADMIN. The display shows Desk pswdRoom/desk information Cond pswdPress ‘until the display shows Hospitality There are two aspects to programming room informationService times Programming room informationPress ≠ . Show set displays Using the room/set programming Setting dialing filters by room stateAt the Hospitality heading, press ≠until Service time Press To exitSetting the room condition Using the room setUsing the admin set To indicate Set to srv doneProgramming the alarm feature Terminals&Sets¤‹ﬂ›ﬂPress ‘. Attn duration 15 displays Press ‘. Time format12 hr displaysUsing the Administration set to control alarms Using the alarm Canceling an alarmEnter time HhmmTurning off an alarm 194 / Using the Hospitality features Telephone features Installing Business Series TerminalsInstalling the Business Series Terminal connections Mounting a Business Series Terminal on the wall Mounting a Business Series Terminal on the wallMounting a Business Series Terminal using the stand Installing Norstar telephones Installing a Norstar telephoneMounting a Norstar telephone on the wall Naming a telephone or a line Moving telephonesRefusing to answer a call Canceling Do Not DisturbStopping calls Allow callsUsing Background Music Turning Background Music offHave it attached to your ICS Some telephones, you use Flash instead of handsfree/mute ˚‡› ˚‡ﬁ˚‚⁄ Telephone features Conference ˚‡· ˚‡⁄˚ﬂ¤ ˚¤ Cancel ˚£¤ ˚ﬂ·˚ﬂ‡ Using a data communication device with the I-ATA ˚‡¤˚‚‚ Device. Enter ˚ To turn the tones back onUsing the I-ATA with modems and fax machines Troubleshooting for the device attached toMight be with the data communication device 210 / Telephone features Isdn Isdn BRI features Line access from an Isdn terminalNetwork Name Display for BRI Service provider features When activated Allows you to block the outgoing nameName and number blocking for BRI Call ForwardCalling the number your calls are forwarded to Automatic Call BackAutomatic Recall Mcid profileIsdn BRI terminals Network Call Diversion profileMcid prompts Isdn applications Leased line backup Internet and database accessLAN to LAN bridging 218 / Isdn Using System features Using alternate or scheduled servicesPreventing certain calls from being made Making additional telephones ringTurning Services on and off Turning Services on and off using feature codes Press ‘twice. Services displaysPress ≠. Ringing Service displays Press ≠and use Change to set the Service to ManualTo turn on a Service To turn off a ServiceNo services on Sched RestrnSched Ringing Sched Routing224 / Using System features Using passwords Using a Basic passwordGive ProgrammingChanging passwords Clearing a Call Log passwordHospitality passwords Silent Monitor passwordDesk pswd Cond pswdUsing special telephones Direct-dialChanging the direct-dial telephone assignments Press ≠at Terminals&SetsYou can set up a telephone as a hotline HotlineBypassing a Hotline Making a telephone a hotline telephoneControl telephone SM SupervisorPress ≠ at Terminals&Sets Intrnl , or ExtrnlUsing Set lock Changing Set Lock programming for a telephoneUsing an auxiliary ringer Turning the auxiliary ringer for a telephone on or offFull Using Host System dialing signals Preventing a telephone from using LinkLink Pause Long TonesWhile on a call, press Sounds for as long as you hold down the buttonRun/Stop Long TonesUsing tone dialing for a call Wait for Dial ToneInvalid code Using your Norstar system from an external location Controlling access to your Norstar systemDirect inward system access Disa Class of Service COSMaintaining security Accessing Norstar remotely over the public network TonesUsing Class of Service COS passwords Changing your Class of ServiceInvalid Password 242 / Using System features General System features Disconnect supervisionHunt Groups Internal numbersLine assignment Target lineOverflow call routing M7100 and T7100 telephonesMemory buttons One-line displaySubstitutes for display buttons Volume bar Prime linePrivate lines 248 / General System features Troubleshooting Using the alarm telephoneTesting the telephone Reporting and recording alarm codesTesting the telephone display Testing the telephone buttonsTesting the speaker in the telephone handset Handset testTesting the telephone headset Testing the telephone speakerTesting the power supply to a telephone 252 / Troubleshooting Common feature displays You may see the following displays when you use a feature1234567890123 3921Call 21? Pick up receiverPriority Release a call Use line pool?No free lines No line selected Use21 Incoming only Symbols IndexËÍ‰ÂÊÈ˜‰ﬂﬂ Access denied Basic password 16, 165, 225 Bksp ATA feature code 204 Call traced ATA feature code 204 Cant ring again 74, 81 CancelWays to make a 73 Call 221? Camp denied 115 Camp max 114 Camp to 115 Camped 115 CampedCAP Did 264 / Index Using Swca keys 107 Hold or release 144 Hold or release Hunt Groups Incoming only 256 indicators KIM Line 001 waitingMaintaining security 238 Make calls first 255 making calls No line selected 254 Not allowed Not available 215Positioning on the set 22 Override Queuing 78 Priority denied 79 Priority223 255 Privacy Quit Release a call 115 Release a call 255 Release button 19 Show SwcaÊÈ˜‰ P0603544 02 ËÍ‰Â Videoconferencing 216 View Backup programming overlays T7316Heading Show Back Next Heading Show