Nortel Networks 6.1 manual Using system-wide call appearance Swca, ‹fitelephone

Handling many calls at once / 107

Using system-wide call appearance (SWCA)

This feature allows a call to maintain an appearance on the System Wide Call Appearance (SWCA) buttons to a group of users for the life of the call. There are 16 SWCA codes that can be assigned to program buttons with indicators. Each telephone in a group should have the same codes assigned to the same buttons.

See ‘‘Programming a feature code onto a memory button’’ on page 149 for general information about setting or changing key programming for a telephone. SWCA keys can be assigned to memory keys using

to assign the SWCA feature codes:	￿•fi¤‚	to	￿•‹
￿•fi‹fitelephone.
.

Refer to the Compact ICS 6.1 Installer Guide for information about determining how the system will assign calls to SWCA keys, and how the Hold feature will perform.

TIPs - Telephones without assigned SWCA keys can still retrieve a SWCA call by entering the feature code that was used to park the call, providing that they have a free intercom key with which to accept the call. However, there is no indication on these telephones to show which codes were used to park which call. This information can be communicated by the person who parked the call by using a voice call or by using the Page feature to provide a verbal alert.

A call can also be parked on the system by entering a SWCA code, if there are no assigned SWCA user keys on the

Tips - Since SWCA keys use the park feature, check with your system administrator to ensure that park is turned on for your system.

A SWCA call on park that exceeds the park timeout timer is released from the SWCA button and rings again at the original telephone.

P0603544 02 Compact ICS 6.1 System Coordinator Guide