Nortel Networks 6.1 manual Turning System Answer on or off, System Answer Press Change or

86 / Auto Attendant

•Write down the greetings or scripts that you want to record as the company greeting and business closed greeting. Refer to examples in ‘‘Recording customized greetings for System Answer and CCR greetings’’ on page 94.

•Organize your telephones into groups and decide what number a caller is to use to reach each group. Using the groups and numbers you have created, write down the greeting or “script” to be heard as the CCR.

•Decide how many times a call rings before System Answer and CCR answer. Be sure it does not conflict with voice mail or other auto attendant applications you may be using. If CCR lines ring at the attendant set, CCR and System Answer can conflict.

•Use a programming session and feature codes to create your custom System Answer and CCR.

•Test both System Answer and CCR to make sure they are working properly.

•Make sure your installer or customer service advisor has programmed your system to use the held line reminder tone. This provides another indication that System Answer has placed a call on hold.

Turning System Answer on or off

System Answer can be turned on and off at any telephone￿in •°‹⁄the system. System Answer handles only the calls that ring at the attendant telephone (attendant set).

1.	Press	. The display shows the current status of
	System Answer.
2.	Press CHANGE or	and enter the System Coordinator password or

Basic password (the default passwords are	and
) to turn the feature on or off.
3. Press OK or to confirm the change.
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