No line selected 254 | Nortel Networks 6.1 guide

Index / 269

telephone status 80 transferred calls 117

Move line from 162 Move line to 162 moving

telephones 200 music, background 202 mute

assign button 69

button positioning on sets 161

indicators 67

muting voice call tones 136

N

names

spelling out 33 Network Call Diversion 215 New calls begin 145 Next 21

night control phone (see control telephone)

Night Sched 224

Night Service (see Services)

9_ 73

9_ 256

No button free 135 No button free 255 No call on 117

No calls waiting 254

No free lines 256

No info to log 145

No last number 74, 100 No line selected 74

No line selected 254, 256

No line to use 125 No log assigned 145 No number saved 104

No number stored 102, 135

No response 215

No resume item 145 No services ON 223 No voice call 137

Norstar system dial tone 239

Not allowed 215

Not available 215, 253

Not in service 74, 113, 115, 122

Not in service 254

Not incoming 215 Not subscribed 215 numbers, entering with dial pad

34

O

OK 246

On another call 74, 80 On hold 106

one button access to features 53 one button dialing (see Autodial) outgoing calls

SWCA keys 109 Outgoing line 125 overflow call routing 245 overlay 21

positioning on the set 22 OVERRIDE 246

overriding

Call Forward 120

P

page

ATA feature code 206 external equipment 132 programming 130 shortcut codes 129 types 129

zones, programming 130 Page choice 131

Page timeout 131

P0603544 02

Compact ICS 6.1 System Coordinator Guide

Image 269

Nortel Networks 6.1 manual No line selected 254, Not allowed Not available 215, Positioning on the set 22 Override

Contents

Compact ICS System Coordinator Guide Page Table of Contents Iv / Table of Contents Auto Attendant Making calls Transferring calls Handling many calls at once Communicating in the office Forwarding your calls Customizing your telephone Tracking your incoming calls Programming Hunt Groups User Preferences Telephone features Using the Hospitality features Isdn Using System features Xii / Table of Contents Common feature displays Index General System featuresTroubleshooting Xiv / Table of Contents Understanding programming Using this guide Before you start Business Series Terminal T7316 Using ButtonsWhat you’ll need to do programming Business Series Terminal T7316E Business Series Terminal buttonss Display buttons Usingthe buttons under the display Attd set Programming overlay Business Series Terminal with overlay Placing the programming overlay on M-series terminals Series terminals overlay Map for working in programming Programming map Programming map Password FeatureStarting and ending a session Programming map End of session Ending a sessionDisplay digitsY Changing the time and date on the display 1200pm Press FeatureEntering letters and numbers using the dialpad Hour Hour01Minutes00 Minutes Begin the programming session Adding or changing a system speed dial Select a line for the speed dial code Choose a speed dial codeAdd or change the telephone number Choose what shows up on the display Program a name for a speed dialDisplay digitsN NameSys Spd Di Name Changing the name of a telephoneNameS NameSAVINGS BA Change the name of a telephone Change the name of a line Changing the name of a line NameLOCAL Making changes to Call Forward No Answer2525 Capabilitiesˆ Forward delay3 Forward delay4Fwd no answerˆ Fwd toNone Fwd on busy Making changes to Call Forward on Busy Making Changes to Do Not Disturb on Busy ¤‹ﬂ›¤ﬂ‹›› Frequently used programming operations To end What would you like to do next? Answering an incoming call Answering callsAnswering incoming calls with Hunt Groups Line buttons What line indicators mean Rings you may hear FlashrateindicatorsforT7316eandKIMicons Answering calls at a prime telephone Sorting calls by distinctive ring patterns Displays Expanding telephone button capacityDND from DND transfer DRT Line001 Line001 callback Line001 to prime Line002Line052 Customizing your CAP module Using a CAP module Indicator is on when the telephone has Using a KIM as a central answer positionIndicator is off when a telephone has Monitoring telephones with the CAP module Norstar T7316E telephone with added KIM Unplug and replug the T7316E line cable Cold starting the KIMAt this point, do one of the following KIM single-module cold start KIM multi-module cold start Customizing your KIM moduleEKIM button programming for CAP Terminals&Sets displays Hearing aid compatibility Release buttonMonitoring telephones from the CAP You do, you disconnect the call. Use Instead Viewing information about a call on the display Using Call Information for a particular call Press Display shows ˆSelect a call Displaying Call Information before or after answeringDisplaying Call Information for a call on hold Changing what information is shown first about a call Press Group Pickup cannot be used to retrieve a camped call Answering any ringing telephone using Directed PickupPicking up a call ringing at another telephone Pickup denied Changing a pickup group for a setAlready joined Pickup Answering a call using Trunk Answer Answer DNs and Answer keys Creating a Conference Call Disconnecting one party On hold Independently holding two callsPut on hold Press You can re-establish the conference Take one call off hold Removing yourself from a conference Splitting a conferenceParties only Conf. on hold Listening to a call as a group Canceling Group ListeningLine001 Press held line Answering calls without lifting the handset Using handsfree/mute Muting handsfree Making calls without lifting the handsetChanging a regular call to handsfree Changing a handsfree to a regular call On models with separate handsfree and mute buttons Using handsfree HandsfreeNone Changing handsfree for a telephoneHandsfreeAuto HandsfreeStd Changing handsfree answerback for a telephone Button.¤‹ﬂ›ﬂ¤ﬂﬂ‹›› Making a call private Turning Privacy on or off for a callCreating a conference by releasing privacy Or how long you have been on your present call Checking call length using Call Duration TimerBy pressing 72 / Answering calls 95551234 Making callsBusy Cant ring again Do not disturb CallingExpensive route Hidden number Line denied Line001 Restricted call Line pools Choosing a line using a line buttonRing Again? Select a line Press Enter a line pool access code Using a line pool to make a call Using Automatic Dial Using Standard DialChanging how you dial your calls Making calls from an Isdn terminal Using Pre-dial When the internal number you have called is busy Giving a telephone the ability to make priority calls Making a priority callCall blocked Please wait Canceling Ring Again Using Ring AgainPress To cancel a Ring Again request Turning on Ring Again YES no Exit Cant ring again Ring Again? 82 / Making calls System Answer Auto Attendant CCR groups Custom Call Routing CCR Customizing System Answer and CCR Direct extension dialing System Answer Press Change or Turning System Answer on or off Choosing the attendant telephone Basic password the default passwords areTurning CCR on or off CCR Changing the language for System Answer Press ‘twice. The display shows System Answer… Setting ring delay before System Answer takes a callPress ≠, ‘, and ≠ Assigned , Unassgnd Adding/removing telephones from CCR groups Using customized greetings for System Answer and CCR Using the pre-recorded greetings CCR, Bus. closed CCR, Bus. open Time available for customized greetings Want to record your own greeting User Mode User Auto Attendant Programming or changing CCR destinations Press To program an external number or Time savers for making callsStoring a number on a memory button for Autodial Quit Bksp Using intercom as the line for Autodial Preventing a telephone from using Last Number Redial Using Last Number RedialProgram and Hold Program and OK No last number Using Speed Dial Enter digits Changing and adding System Speed DialsAdding or changing a User Speed Dial You are finished, press Preventing a telephone from using Saved Number Redial Using Saved Number RedialSaving a number Dialing a saved number Hidden number No number saved Handling many calls at once Using HoldListening on hold You can temporarily suspend a call by pressing On hold Using Call QueuingHolding a call exclusively ‹ﬁtelephone Using system-wide call appearance Swca Incoming calls Outgoing calls Swca indicators, call status states auto assign No free call keys When you are ready to complete the transfer, press Or Join Using the transfer featureTransferring calls Transferring a call Or Cancl Canceling a transferTransferring external calls No reply 2122Invalid number Line001 hung up Line00121 Transfer denied Using Camp-onTransfer to2 Camp max Retrieving a parked call Parking a call Using Call Park Using Callback 118 / Transferring calls Using Call Forward at your telephone Canceling Call ForwardForwarding your calls Forwarding your calls to with Norstar Changing the delay before a call is forwarded Changing the automatic Call Forward settingsOverriding Call Forward Changing Forward no answer DND on Busy Forward on busy Forward denied Call Forward and Voice Mail All the lines on your telephone light up before pressing Line RedirectionTurning on Line Redirection You can turn the redirect calls feature on and off Canceling Line RedirectionAllowing a telephone to redirect calls Press Select the lines you no longer want to be redirected Displays while redirecting lines Turning the redirect ring for a telephone on or off Displays while canceling redirection To process Using Line RedirectionHow Line Redirection is different from Call Forward 128 / Forwarding your calls Making a page announcement Communicating in the officePaging Creating page zones Activating and deactivating the ability to Tip Using Page with external paging equipment Sending messages using the displaySending a message To. The display shows Message for you Replying to a message Canceling a message you have sentViewing your messages Removing items from your message list Cancel deniedViewing messages you sent ClearedLINENAM P0603544 Compact ICS 6.1 System Coordinator Guide Answering a Voice Call without touching your telephone Using Voice Call Voice call Canceling Voice Call DenyDial voice call Microphone muted 138 / Communicating in the office Tracking your incoming calls Using Call Log Press Or Next to change the option Call Log optionsLogging a call manually Viewing your Call Log Deleting old log items autobumpingViewing a Call Log item Erasing log items Creating a password to your Call Log Making a callusing Call Log 1Unknown name Changing your Call Log passwordPassword 49/1234567890123 1Unknown numberCalls bumped Hold or release Use Setname Jan 900a Line001 ¯27 Using Voice mail 146 / Tracking your incoming calls Feature name Finding out what a button does using Button InquiryCustomizing your telephone 123456789012345 English Press French Press Spanish Press Changing the language on the displayYou cannot program Onto a Memory button Press Press the feature button Or OK to erase the button Programming a feature code onto a memory buttonProgramming feature buttons Enter code Feature codeFeature moved Labeling your set ‘‘Finding out what a button does using Button Inquiry’’ onApplying button labelling Business Series Terminals Norstar button caps Identifying the telephonesUnlabeled, clear button caps Pre-printed, colored button caps in green or gray T7316E BST lower buttons Square template T7316E Business Series Terminal button defaultsT7316E BST upper buttons Square template T7316E BST lower buttons PBX and Centrex T7316E BST upper buttons PBX templateT7316E BST upper buttons Hybrid template T7316 BST upper buttons T7316 Business Series Terminal button defaults Set221 Set224 Set222 Set225 Set223 Set226 Line1 CallFwd T7316 BST lower buttons M7310 lower button assignments M7310 telephone button defaults01∂ 01Line1 02† 02ø 07 µ CallFwd 05π M7310 dual memory buttons M7100 and T7100 telephone button defaults Tip The default Page button activates General Page option M7208 telephone button defaults Hybrid M7324N memory key assignments Square Rules of default button assignment Default button assignments Moving line buttons Changing the type of ring Adjusting the Ring volumeOr calls indication Restoring the messages and calls indication 164 / Customizing your telephone Enter the Basic password the default passwords is Using User PreferencesUser Preferences Press ‘to move through all the telephones on the system Display buttons used in button programming Changing button programming Changing a User Speed Dial Changing how calls are dialed Changing Call Log optionsChanging the language used on the display Making the display lighter or darker B01L06Line 10+24 buttonsB02#Reply Msg CodeF#65 170 / User Preferences Programming Hunt Groups Adding or removing members from a group At Hunt groups, press ≠. The display shows Show group Group Press To exit or ‘to continue programming 174 / Programming Hunt Groups Setting the distribution mode Programming busy line setting Setting the hunt delay Programmingthe overflow set Programming the queue time-out Ringer Setting the nameAllowing/disallowing an auxiliary ringer Assigninga distinctive ring pattern to a Hunt Group Using Silent Monitor Other Join Exit Other Leave Exit Need I/C key Feature notesDN Idle Programming Hunt Groups 184 / Programming Hunt Groups Hospitality passwords Using the Hospitality featuresPress ADMIN. The display shows Desk pswd Cond pswd Room/desk informationPress ‘until the display shows Hospitality There are two aspects to programming room information Press ≠ . Show set displays Service timesProgramming room information Setting dialing filters by room state Using the room/set programmingAt the Hospitality heading, press ≠until Service time Press To exit Using the room set Setting the room conditionUsing the admin set To indicate Set to srv done Terminals&Sets¤‹ﬂ›ﬂ Programming the alarm featurePress ‘. Attn duration 15 displays Press ‘. Time format12 hr displays Using the Administration set to control alarms Canceling an alarm Using the alarmEnter time Hhmm Turning off an alarm 194 / Using the Hospitality features Installing the Business Series Terminal connections Telephone featuresInstalling Business Series Terminals Mounting a Business Series Terminal on the wall Mounting a Business Series Terminal on the wall Mounting a Business Series Terminal using the stand Installing a Norstar telephone Installing Norstar telephones Mounting a Norstar telephone on the wall Moving telephones Naming a telephone or a line Canceling Do Not Disturb Refusing to answer a callStopping calls Allow calls Have it attached to your ICS Using Background MusicTurning Background Music off Some telephones, you use Flash instead of handsfree/mute ˚‚⁄ ˚‡›˚‡ﬁ Telephone features Conference ˚ﬂ¤ ˚‡·˚‡⁄ ˚ﬂ‡ ˚¤ Cancel ˚£¤˚ﬂ· ˚‡¤ Using a data communication device with the I-ATA˚‚‚ Device. Enter ˚ To turn the tones back on Might be with the data communication device Using the I-ATA with modems and fax machinesTroubleshooting for the device attached to 210 / Telephone features Isdn Network Name Display for BRI Isdn BRI featuresLine access from an Isdn terminal When activated Allows you to block the outgoing name Service provider featuresName and number blocking for BRI Call Forward Automatic Call Back Calling the number your calls are forwarded toAutomatic Recall Mcid profile Mcid prompts Isdn BRI terminalsNetwork Call Diversion profile Isdn applications LAN to LAN bridging Leased line backupInternet and database access 218 / Isdn Using alternate or scheduled services Using System featuresPreventing certain calls from being made Making additional telephones ring Turning Services on and off Press ‘twice. Services displays Turning Services on and off using feature codesPress ≠. Ringing Service displays Press ≠and use Change to set the Service to Manual To turn off a Service To turn on a Service Sched Restrn No services onSched Ringing Sched Routing 224 / Using System features Using a Basic password Using passwordsGive Programming Clearing a Call Log password Changing passwords Silent Monitor password Hospitality passwordsDesk pswd Cond pswd Direct-dial Using special telephonesChanging the direct-dial telephone assignments Press ≠at Terminals&Sets Hotline You can set up a telephone as a hotlineBypassing a Hotline Making a telephone a hotline telephone SM Supervisor Control telephonePress ≠ at Terminals&Sets Intrnl , or Extrnl Changing Set Lock programming for a telephone Using Set lock Full Using an auxiliary ringerTurning the auxiliary ringer for a telephone on or off Link Using Host System dialing signalsPreventing a telephone from using Link Long Tones PauseWhile on a call, press Sounds for as long as you hold down the button Long Tones Run/Stop Invalid code Using tone dialing for a callWait for Dial Tone Controlling access to your Norstar system Using your Norstar system from an external location Maintaining security Direct inward system access DisaClass of Service COS Tones Accessing Norstar remotely over the public network Changing your Class of Service Using Class of Service COS passwords Invalid Password 242 / Using System features Disconnect supervision General System featuresHunt Groups Internal numbers Target line Line assignment M7100 and T7100 telephones Overflow call routing Substitutes for display buttons Memory buttonsOne-line display Private lines Volume barPrime line 248 / General System features Using the alarm telephone TroubleshootingTesting the telephone Reporting and recording alarm codes Testing the telephone buttons Testing the telephone displayTesting the speaker in the telephone handset Handset test Testing the power supply to a telephone Testing the telephone headsetTesting the telephone speaker 252 / Troubleshooting You may see the following displays when you use a feature Common feature displays1234567890123 3921 Pick up receiver Call 21? Release a call Use line pool? Priority No free lines No line selected Use21 Incoming only Index Symbols ËÍ‰ÂÊÈ˜‰ﬂﬂ Access denied Basic password 16, 165, 225 Bksp ATA feature code 204 Cant ring again 74, 81 Cancel ATA feature code 204 Call tracedWays to make a 73 Call 221? Camp denied 115 Camp max 114 Camp to 115 Camped 115 Camped CAP Did 264 / Index Using Swca keys 107 Hold or release 144 Hold or release Hunt Groups Incoming only 256 indicators Line 001 waiting KIM Maintaining security 238 Make calls first 255 making calls Positioning on the set 22 Override No line selected 254Not allowed Not available 215 Queuing 78 Priority denied 79 Priority223 255 Privacy Quit Release a call 115 Release a call 255 Release button 19 Swca Show ÊÈ˜‰ P0603544 02 ËÍ‰Â Videoconferencing 216 View T7316 Backup programming overlaysHeading Show Back Next Heading Show