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Nortel Networks 6.1 manual Compact ICS System Coordinator Guide

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Compact ICS 6.1

System

Coordinator

Guide

Norstar and Meridian are trademarks of Nortel Networks

© Copyright Nortel Networks 2003

1-800-4 NORTEL www.nortel.com/norstar P0603544 02 Printed in Canada

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Nortel Networks 6.1 manual Compact ICS System Coordinator Guide

Contents

Compact ICS System Coordinator Guide Page Table of Contents Iv / Table of Contents Auto Attendant Making callsTransferring calls Handling many calls at onceCommunicating in the office Forwarding your callsCustomizing your telephone Tracking your incoming callsProgramming Hunt Groups User PreferencesTelephone features Using the Hospitality featuresIsdn Using System featuresXii / Table of Contents Troubleshooting General System featuresCommon feature displays Index Xiv / Table of Contents Understanding programming Using this guideBefore you start What you’ll need to do programming Using ButtonsBusiness Series Terminal T7316 Business Series Terminal T7316E Business Series Terminal buttonss Display buttons Usingthe buttons under the displayAttd set Programming overlayBusiness Series Terminal with overlay Placing the programming overlay on M-series terminals Series terminals overlayMap for working in programming Programming map Programming map Password FeatureStarting and ending a session Programming mapDisplay digitsY Ending a sessionEnd of session Entering letters and numbers using the dialpad 1200pm Press FeatureChanging the time and date on the display Hour Hour01Minutes00 MinutesBegin the programming session Adding or changing a system speed dialAdd or change the telephone number Choose a speed dial codeSelect a line for the speed dial code Choose what shows up on the display Program a name for a speed dialDisplay digitsN NameSys Spd DiName Changing the name of a telephoneNameS NameSAVINGS BAChange the name of a telephone Change the name of a line Changing the name of a lineNameLOCAL Making changes to Call Forward No Answer2525 CapabilitiesˆForward delay3 Forward delay4Fwd no answerˆ Fwd toNoneFwd on busy Making changes to Call Forward on BusyMaking Changes to Do Not Disturb on Busy ¤‹ﬂ›¤ﬂ‹››Frequently used programming operations To end What would you like to do next? Answering incoming calls with Hunt Groups Answering callsAnswering an incoming call Line buttons What line indicators meanRings you may hear FlashrateindicatorsforT7316eandKIMiconsAnswering calls at a prime telephone Sorting calls by distinctive ring patternsDisplays Expanding telephone button capacityDND from DND transfer DRT Line001 Line001 callback Line001 to prime Line002Line052Customizing your CAP module Using a CAP moduleIndicator is on when the telephone has Using a KIM as a central answer positionIndicator is off when a telephone has Monitoring telephones with the CAP moduleNorstar T7316E telephone with added KIM Unplug and replug the T7316E line cable Cold starting the KIMAt this point, do one of the following KIM single-module cold startKIM multi-module cold start Customizing your KIM moduleEKIM button programming for CAP Terminals&Sets displaysHearing aid compatibility Release buttonMonitoring telephones from the CAP You do, you disconnect the call. Use InsteadViewing information about a call on the display Using Call Information for a particular callDisplaying Call Information for a call on hold Displaying Call Information before or after answeringPress Display shows ˆSelect a call Changing what information is shown first about a call Picking up a call ringing at another telephone Answering any ringing telephone using Directed PickupPress Group Pickup cannot be used to retrieve a camped call Already joined Changing a pickup group for a setPickup denied Pickup Answering a call using Trunk AnswerAnswer DNs and Answer keys Creating a Conference Call Disconnecting one partyOn hold Independently holding two callsPut on hold Press You can re-establish the conference Take one call off holdRemoving yourself from a conference Splitting a conferenceParties only Conf. on holdListening to a call as a group Canceling Group ListeningLine001 Press held lineAnswering calls without lifting the handset Using handsfree/muteMuting handsfree Making calls without lifting the handsetChanging a regular call to handsfree Changing a handsfree to a regular callOn models with separate handsfree and mute buttons Using handsfreeHandsfreeNone Changing handsfree for a telephoneHandsfreeAuto HandsfreeStdChanging handsfree answerback for a telephone Button.¤‹ﬂ›ﬂ¤ﬂﬂ‹››Creating a conference by releasing privacy Turning Privacy on or off for a callMaking a call private By pressing Checking call length using Call Duration TimerOr how long you have been on your present call 72 / Answering calls Busy Making calls95551234 Cant ring again Do not disturb CallingExpensive route Hidden number Line denied Line001 Restricted callLine pools Choosing a line using a line buttonRing Again? Select a linePress Enter a line pool access code Using a line pool to make a callUsing Automatic Dial Using Standard DialChanging how you dial your calls Making calls from an Isdn terminalUsing Pre-dial When the internal number you have called is busyGiving a telephone the ability to make priority calls Making a priority callCall blocked Please waitCanceling Ring Again Using Ring AgainPress To cancel a Ring Again request Turning on Ring AgainYES no Exit Cant ring again Ring Again?82 / Making calls System Answer Auto AttendantCCR groups Custom Call Routing CCRCustomizing System Answer and CCR Direct extension dialingSystem Answer Press Change or Turning System Answer on or offTurning CCR on or off Basic password the default passwords areChoosing the attendant telephone CCR Changing the language for System AnswerPress ≠, ‘, and ≠ Setting ring delay before System Answer takes a callPress ‘twice. The display shows System Answer… Assigned , Unassgnd Adding/removing telephones from CCR groupsUsing customized greetings for System Answer and CCR Using the pre-recorded greetingsCCR, Bus. closed CCR, Bus. openTime available for customized greetings Want to record your own greeting User Mode UserAuto Attendant Programming or changing CCR destinations Storing a number on a memory button for Autodial Time savers for making callsPress To program an external number or Quit Bksp Using intercom as the line for AutodialPreventing a telephone from using Last Number Redial Using Last Number RedialProgram and Hold Program and OKNo last number Using Speed DialAdding or changing a User Speed Dial Changing and adding System Speed DialsEnter digits You are finished, press Preventing a telephone from using Saved Number Redial Using Saved Number RedialSaving a number Dialing a saved numberHidden number No number saved Handling many calls at once Using HoldListening on hold You can temporarily suspend a call by pressingHolding a call exclusively Using Call QueuingOn hold ‹ﬁtelephone Using system-wide call appearance SwcaIncoming calls Outgoing calls Swca indicators, call status states auto assignNo free call keys When you are ready to complete the transfer, press Or Join Using the transfer featureTransferring calls Transferring a callTransferring external calls Canceling a transferOr Cancl No reply 2122Invalid number Line001 hung up Line00121Transfer denied Using Camp-onTransfer to2 Camp maxRetrieving a parked call Parking a callUsing Call Park Using Callback 118 / Transferring calls Using Call Forward at your telephone Canceling Call ForwardForwarding your calls Forwarding your calls to with NorstarChanging the delay before a call is forwarded Changing the automatic Call Forward settingsOverriding Call Forward Changing Forward no answerDND on Busy Forward on busyForward denied Call Forward and Voice MailTurning on Line Redirection Line RedirectionAll the lines on your telephone light up before pressing You can turn the redirect calls feature on and off Canceling Line RedirectionAllowing a telephone to redirect calls Press Select the lines you no longer want to be redirectedDisplays while redirecting lines Turning the redirect ring for a telephone on or offDisplays while canceling redirection How Line Redirection is different from Call Forward Using Line RedirectionTo process 128 / Forwarding your calls Paging Communicating in the officeMaking a page announcement Creating page zones Activating and deactivating the ability toTip Using Page with external paging equipment Sending messages using the displaySending a message To. The display shows Message for youViewing your messages Canceling a message you have sentReplying to a message Removing items from your message list Cancel deniedViewing messages you sent ClearedLINENAMP0603544 Compact ICS 6.1 System Coordinator Guide Answering a Voice Call without touching your telephone Using Voice CallVoice call Canceling Voice Call DenyDial voice call Microphone muted138 / Communicating in the office Tracking your incoming calls Using Call LogLogging a call manually Call Log optionsPress Or Next to change the option Viewing your Call Log Deleting old log items autobumpingViewing a Call Log item Erasing log itemsCreating a password to your Call Log Making a callusing Call LogPassword Changing your Call Log password1Unknown name 49/1234567890123 1Unknown numberCalls bumped Hold or release Use Setname Jan 900a Line001 ¯27Using Voice mail 146 / Tracking your incoming calls Feature name Finding out what a button does using Button InquiryCustomizing your telephone 123456789012345You cannot program Onto a Memory button Changing the language on the displayEnglish Press French Press Spanish Press Programming feature buttons Programming a feature code onto a memory buttonPress Press the feature button Or OK to erase the button Feature moved Feature codeEnter code Labeling your set ‘‘Finding out what a button does using Button Inquiry’’ onApplying button labelling Business Series TerminalsNorstar button caps Identifying the telephonesUnlabeled, clear button caps Pre-printed, colored button caps in green or grayT7316E BST upper buttons Square template T7316E Business Series Terminal button defaultsT7316E BST lower buttons Square template T7316E BST upper buttons Hybrid template T7316E BST upper buttons PBX templateT7316E BST lower buttons PBX and Centrex T7316 BST upper buttons T7316 Business Series Terminal button defaultsSet221 Set224 Set222 Set225 Set223 Set226 Line1 CallFwd T7316 BST lower buttonsM7310 lower button assignments M7310 telephone button defaults01∂ 01Line1 02† 02ø 07 µ CallFwd 05πM7310 dual memory buttons M7100 and T7100 telephone button defaultsTip The default Page button activates General Page option M7208 telephone button defaultsHybrid M7324N memory key assignments SquareRules of default button assignment Default button assignmentsMoving line buttons Changing the type of ring Adjusting the Ring volumeOr calls indication Restoring the messages and calls indication164 / Customizing your telephone Enter the Basic password the default passwords is Using User PreferencesUser Preferences Press ‘to move through all the telephones on the systemDisplay buttons used in button programming Changing button programmingChanging a User Speed Dial Changing how calls are dialed Changing Call Log optionsChanging the language used on the display Making the display lighter or darkerB01L06Line 10+24 buttonsB02#Reply Msg CodeF#65170 / User Preferences Programming Hunt Groups Adding or removing members from a group At Hunt groups, press ≠. The display shows Show group Group Press To exit or ‘to continue programming174 / Programming Hunt Groups Setting the distribution mode Programming busy line setting Setting the hunt delayProgrammingthe overflow set Programming the queue time-outAllowing/disallowing an auxiliary ringer Setting the nameRinger Assigninga distinctive ring pattern to a Hunt GroupUsing Silent Monitor Other Join Exit Other Leave Exit DN Idle Feature notesNeed I/C key Programming Hunt Groups 184 / Programming Hunt Groups Hospitality passwords Using the Hospitality featuresPress ADMIN. The display shows Desk pswdCond pswd Room/desk informationPress ‘until the display shows Hospitality There are two aspects to programming room informationProgramming room information Service timesPress ≠ . Show set displays Setting dialing filters by room state Using the room/set programmingAt the Hospitality heading, press ≠until Service time Press To exitUsing the room set Setting the room conditionUsing the admin set To indicate Set to srv doneTerminals&Sets¤‹ﬂ›ﬂ Programming the alarm featurePress ‘. Attn duration 15 displays Press ‘. Time format12 hr displaysUsing the Administration set to control alarms Canceling an alarm Using the alarmEnter time HhmmTurning off an alarm 194 / Using the Hospitality features Installing Business Series Terminals Telephone featuresInstalling the Business Series Terminal connections Mounting a Business Series Terminal on the wall Mounting a Business Series Terminal on the wallMounting a Business Series Terminal using the stand Installing a Norstar telephone Installing Norstar telephonesMounting a Norstar telephone on the wall Moving telephones Naming a telephone or a lineCanceling Do Not Disturb Refusing to answer a callStopping calls Allow callsTurning Background Music off Using Background MusicHave it attached to your ICS Some telephones, you use Flash instead of handsfree/mute ˚‡ﬁ ˚‡›˚‚⁄ Telephone features Conference ˚‡⁄ ˚‡·˚ﬂ¤ ˚ﬂ· ˚¤ Cancel ˚£¤˚ﬂ‡ ˚‡¤ Using a data communication device with the I-ATA˚‚‚ Device. Enter ˚ To turn the tones back onTroubleshooting for the device attached to Using the I-ATA with modems and fax machinesMight be with the data communication device 210 / Telephone features Isdn Line access from an Isdn terminal Isdn BRI featuresNetwork Name Display for BRI When activated Allows you to block the outgoing name Service provider featuresName and number blocking for BRI Call ForwardAutomatic Call Back Calling the number your calls are forwarded toAutomatic Recall Mcid profileNetwork Call Diversion profile Isdn BRI terminalsMcid prompts Isdn applications Internet and database access Leased line backupLAN to LAN bridging 218 / Isdn Using alternate or scheduled services Using System featuresPreventing certain calls from being made Making additional telephones ringTurning Services on and off Press ‘twice. Services displays Turning Services on and off using feature codesPress ≠. Ringing Service displays Press ≠and use Change to set the Service to ManualTo turn off a Service To turn on a ServiceSched Restrn No services onSched Ringing Sched Routing224 / Using System features Using a Basic password Using passwordsGive ProgrammingClearing a Call Log password Changing passwordsSilent Monitor password Hospitality passwordsDesk pswd Cond pswdDirect-dial Using special telephonesChanging the direct-dial telephone assignments Press ≠at Terminals&SetsHotline You can set up a telephone as a hotlineBypassing a Hotline Making a telephone a hotline telephoneSM Supervisor Control telephonePress ≠ at Terminals&Sets Intrnl , or ExtrnlChanging Set Lock programming for a telephone Using Set lockTurning the auxiliary ringer for a telephone on or off Using an auxiliary ringerFull Preventing a telephone from using Link Using Host System dialing signalsLink Long Tones PauseWhile on a call, press Sounds for as long as you hold down the buttonLong Tones Run/StopWait for Dial Tone Using tone dialing for a callInvalid code Controlling access to your Norstar system Using your Norstar system from an external locationClass of Service COS Direct inward system access DisaMaintaining security Tones Accessing Norstar remotely over the public networkChanging your Class of Service Using Class of Service COS passwordsInvalid Password 242 / Using System features Disconnect supervision General System featuresHunt Groups Internal numbersTarget line Line assignmentM7100 and T7100 telephones Overflow call routingOne-line display Memory buttonsSubstitutes for display buttons Prime line Volume barPrivate lines 248 / General System features Using the alarm telephone TroubleshootingTesting the telephone Reporting and recording alarm codesTesting the telephone buttons Testing the telephone displayTesting the speaker in the telephone handset Handset testTesting the telephone speaker Testing the telephone headsetTesting the power supply to a telephone 252 / Troubleshooting You may see the following displays when you use a feature Common feature displays1234567890123 3921Pick up receiver Call 21?Release a call Use line pool? PriorityNo free lines No line selected Use21 Incoming only Index SymbolsËÍ‰ÂÊÈ˜‰ﬂﬂ Access denied Basic password 16, 165, 225 Bksp ATA feature code 204 Cant ring again 74, 81 Cancel ATA feature code 204 Call tracedWays to make a 73 Call 221? Camp denied 115 Camp max 114 Camp to 115 Camped 115 CampedCAP Did 264 / Index Using Swca keys 107 Hold or release 144 Hold or release Hunt Groups Incoming only 256 indicators Line 001 waiting KIMMaintaining security 238 Make calls first 255 making calls Not allowed Not available 215 No line selected 254Positioning on the set 22 Override Queuing 78 Priority denied 79 Priority223 255 Privacy Quit Release a call 115 Release a call 255 Release button 19 Swca ShowÊÈ˜‰ P0603544 02 ËÍ‰Â Videoconferencing 216 View T7316 Backup programming overlaysHeading Show Back Next Heading Show